Customer Service Front Desk

Monique Mims

********@*****.*** 704-***-****

SUMMARY

Experienced guest services professional with over 10 years in hospitality, customer service and Estate Management roles, including as a Concierge/Front Desk Agent. Proven ability to manage guest inquiries, coordinate reservations, and deliver personalized activity suggestions, ensuring exceptional guest satisfaction. Seeking to leverage strong communication and organizational skills in a Concierge role to enhance guest experiences.

SKILLS

Print Advertising • Property Leasing • Fair Housing Regulations • CRM Software • Marketing • Cold Calling • Property Management • Event Planning • Time Management • Yardi • Computer Skills • Communication Skills • Microsoft Office • Organizational Skills • Microsoft Outlook • Social Media Management • Administrative Experience • Computer Literacy • Data Entry • Analysis Skills • Guest Relations Experience • Culinary Experience • Menu Planning • Guest Services

WORK EXPERIENCE

XANTERRA TRAVEL COLLECTION Death Valley, CA

Concierge/Front Desk Agent Jul 2024 – Jul 2025

Managed guest communications via Booking.com and Expedia, addressing special requests and inquiries, and

Provided comprehensive information about The Oasis at Death Valley;

Coordinated with online travel agencies to assist guests with reservation modifications and refunds, ensuring seamless customer service;

Supported front desk operations by handling check-ins/check-outs and delivering personalized welcome notes and amenities to enhance guest experiences;

Provided tailored activity recommendations and safety tips, engaging with local vendors to offer the latest information on activities and pricing.

PRG REAL ESTATE Raleigh, NC

Leasing Consultant Jul 2023 - Jul 2024

Managed all aspects of apartment rentals, including move-ins and lease renewals, ensuring compliance with company and community policies;

Executed lease documentation, move-in procedures, and handled prospect qualification with a focus on delivering high-quality resident service;

Facilitated prospect generation and market analysis through effective advertising and direct mail strategies, maintaining a competitive edge in the market;

Coordinated resident service requests with maintenance and service teams, adhering to housing regulations and company policies.

Instacart Akron, OH

Personal Shopper Jan 2020 - Jun 2023

Executed accurate and timely shopping/delivery of groceries, personal care items, and medical supplies based on customer requests;

Addressed and resolved customer complaints, ensuring enhanced satisfaction with products and services;

Documented sales and transactions, maintaining precise records for operational efficiency.

Hamlin Estate Fairlawn, OH

Estate Assistant Apr 2016 - Mar 2020

Oversaw the maintenance and organization of the estate property, ensuring a pristine and functional environment;

Coordinated travel logistics and scheduled appointments, along with planning and executing events for up to 100 guests;

Managed inventory by ordering and replenishing supplies, while also training new and seasonal staff to maintain service quality.

EDUCATION

Pennsylvania Culinary Institute Pittsburgh, PA

Associate's degree, Culinary Arts/Food Service May 2004

Barberton High School Barberton, OH

High School Diploma June 1999

REFERENCES AVAILABLE UPON REQUEST

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