Home Health Patient Access
Resume:
**********@*****.***
Ekom Equere
A healthcare professional with 9+ years of experience in both hospital and private practice settings. Dedicated to providing quality care services with utmost confidentiality. Adapt at coordinating with medical teams to deliver emergency treatment to patients in crisis EXPERIENCE
Henry Ford Health, Clinton Township, MI — ER Registration 10/2024 - Present
Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
Patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Menorah Park Home Health, Beachwood, OH — Intake Coordinator 01/2023
- 07/2024
Coordinate patient access activities, such as registration, billing, and scheduling. Assist management in establishing and implementing goals. Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
Macy’s, University Heights, OH — Retail Sales Associate 11/2023 - 1/2024 Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sale
Maintain selling floor presentation following company merchandise directives Leverage apparel product knowledge to increase sales by educating and assisting the customer Cleveland Clinic, Cleveland, OH — Health Unit Coordinator 07/2021- 10/2023
Receive orders and processes as indicated by provider and schedules according to protocol. Ensure accuracy of all data including appropriate CPT coding and case information Serve as liaison with the admitting office regarding hospital reservations, update admission information and cancels Cleveland Clinic, Independence, OH — Authorization Representative II 02/2019 - 08/2021
Cross-trained to staff all areas of Authorization supporting any facility, including but not limited to verification, precertification, eligibility, benefits including copays, deductibles and out of pocket expenses. Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process.
Performs some registration input in order to ensure accurate patient information for the authorization process. St. John Ascension, St. Clair Shores, MI— Customer Service Representative 08/2017 - 08/2018
Processing insurance claims in compliance with payer requirements and assisting patients with personal balances. Provides a variety of bookkeeping, record keeping, reconciliation and report production functions for the department.
Administering patient financial policies and for assisting in the clerical functions of the department. St. John Ascension, Macomb County, MI —Outpatient Registration 01/2016
- 07/2017
Working on computers and answering phones to intake information in a busy environment. Collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. Multiple screens collecting details that must be input correctly between physician and nurse check-ins. Sunrise Senior Living — Front Desk Concierge
06/2015 - 07/2017
Perform general clerical duties including filing, email correspondence, and mail distribution. Communicate with patients, families, physicians and other health-care team members about patient care. EDUCATION
University of Toledo, OH — Healthcare Administration, Minor Business Management 01/2010 - 05/2015
Certifications: First Aid/CPR, Phlebotomy
Licenses: Esthetician, March 2023
SKILLS
Employee Development
Data Entry/Medical Scribe
Leadership
Emotional Intelligence
Stress Management
EMR systems included Forcura, Careport, WellSky, EPIC & Availity Microsoft Offices included Word, Outlook, Excel
Contact this candidate