General Manager Customer Service
Resume:
GABRIEL CHUKWUDI
**, ******** ******, ********, *****.
Email:****************@*****.***; Tel: 070********, 081********
PERSONAL INFORMATION:
Date of Birth: April 4, 1986
Sex: Male
Marital Status: Single
Religion: Christian
State of Origin: Ebonyi State
L.G.A.: Ohaozara
Country : Nigeria
OBJECTIVE:
To contribute to the development of any reputable organization that cares and encourages growth.
PROFESSIONAL EXPERIENCE:
Landpark Hotels and Suites, Surulere, Lagos. March, 2007 – November,2010.
General Manager
Responsibilities:
Ensure that guests are adequately informed on services and facilities.
Ensure quality customer relationship.
Provide prompt and quality customer service.
Demonstrate a high knowledge of company product and services.
Setting up venues for functions, seminars and symposia.
Responsible for giving feedback on weekly basis regarding departmental functions.
Preparing and coordinating duty roster.
Ensuring proper grooming standard is maintained.
Ensure that the quality of the food are up to standard
Making sure the company is progressing financially by constantly reviewing daily transactions
Ensuring the staff welfare is properly taken care to motivate them towards better performance
Regular appraisals and promotions when due
Finicky fast food, Jibowu, Yaba, Lagos. December, 2010 - March,2016.
Quality control Manager
Responsibilities:
Making sure that kitchen staffs comply to hygiene rules and regulations.
Ensuring that raw items are adequately stored and preserved.
Checking the quality of ingredients before been used for food preparation.
Routine checks to ensure all products are cook with accurate heat temperature.
Record customer’s complaint.
Close monitoring to ensure that staffs do not deviate from standards.
Cooperating with the store manager to make sure all items needed for production are always available when needed.
Carrying out regular trainings on hygiene and food storage
PROFESSIONAL EXPERIENCE:
Hotel Bel Ami Limited, Surulere, Lagos. April, 2016 - January, 2019.
General Manager.
Responsibilities:
Overseeing the general operations of the hotel.
Coordination of staff for effective and efficient discharge of duties.
Developing innovative approaches to manage business and technology needs to enhance performance.
Handle stock, taking time to avoid shortage & minimize variance.
Routine checks to ensure no damages are left in the store.
Record customer’s complaint.
Monitor the revenue and expenditure on a daily basis to avoid deficit
Training the staff regularly
Monitoring front desk officers conversation with guests
Coordinating all heads of departments
Review financial reports each day and investigate variances with accounting staff to keep records accurate
Hotel Bon Voyage, Victoria Island, Lagos. February, 2019 - January, 2020.
Operations Manager.
Responsibilities:
Overseeing the general operations of the hotel.
Coordination of staff for effective and efficient discharge of duties.
Developing innovative approaches to manage business and technology needs to enhance performance.
Handle stock taking time to avoid shortage & minimize variance.
Routine checks to ensure no damages are left in the store.
Record customer’s complaint.
Monitor the revenue and expenditure on a daily basis to avoid deficit
Training the staff regularly
Monitoring front desk officers conversation with guests
Coordinating all heads of departments
Review financial reports each day and investigate variances with accounting staff to keep records accurate
Making sure that the standard of the hotel is maintained at all times.
Controlling the payroll and reconciling bank statements
Preparing accurate month-end account with comparison to forecast
Preparing profit and loss account and the balance sheet for senior management
De Heavens Royale Hotel, Lekki, February 2020 - February 2022
General Manager
Responsibilities:
Overseeing the general operations of the hotel.
Coordination of staff for effective and efficient discharge of duties.
Developing innovative approaches to manage business and technology needs to enhance performance.
Handle stock taking time to avoid shortage & minimize variance.
Routine checks to ensure no damages are left in the store.
Record customer’s complaint.
Monitor the revenue and expenditure on a daily basis to avoid deficit
Training the staff regularly
Monitoring front desk officers conversation with guests
Coordinating all heads of departments
Review financial reports each day and investigate variances with accounting staff to keep records accurate
Making sure that the standard of the hotel is maintained at all times.
Controlling the payroll and reconciling bank statements
Preparing accurate month-end account with comparison to forecast
Preparing profit and loss account and the balance sheet for senior management
IVY HOTEL IKEJA, March 01, 2022 – February 25,2023.
Account Manager
Responsibilities:
Controlling the payroll and reconciling bank statements
Preparing accurate month-end account with comparison to forecast
Preparing profit and loss account and the balance sheet for senior management
Assist in preparing budgets and business planning including project room revenue
Ensuring legislation is followed regarding VAT
Chasing late payment, reporting bad debts and keeping an eye o the cash flow
Maintain accurate and current AP and AR records
Process cash disbursement and cash receipts
Perform month-end close reconciliation and financial analysis
Assist with preparing budget and forecasts
Review daily cash balance and maintain cash flow projections
Prepare a monthly bank reconciliation for all company account
Review vendor invoice and monthly statement to ensure all expenses are processed in the AP system
Work with vendors promptly
LANDMARK HOTELS AND BEACH RESORT, Victoria Island, Lagos.
February, 2023 - October, 2023.
Operations Manager.
Responsibilities:
Overseeing the general operations of the hotel.
Coordination of staff for effective and efficient discharge of duties.
Developing innovative approaches to manage business and technology needs to enhance performance.
Handle stock taking time to avoid shortage & minimize variance.
Routine checks to ensure no damages are left in the store.
Record customer’s complaint.
Training the staff regularly
Monitoring front desk officers conversation with guests
Coordinating all heads of departments
Making sure that the standard of the hotel is maintained at all times.
Preparing accurate month-end account with comparison to forecast
GREATVILLE SIGNATURE HOTEL, SURULERE, November 2023 - Till date
General Manager
Responsibilities:
Overseeing the general operations of the hotel.
Coordination of staff for effective and efficient discharge of duties.
Developing innovative approaches to manage business and technology needs to enhance performance.
Handle stock taking time to avoid shortage & minimize variance.
Routine checks to ensure no damages are left in the store.
Record customer’s complaint.
Monitor the revenue and expenditure on a daily basis to avoid deficit
Training the staff regularly
Monitoring front desk officers conversation with guests
Coordinating all heads of departments
Review financial reports each day and investigate variances with accounting staff to keep records accurate
Making sure that the standard of the hotel is maintained at all times.
Controlling the payroll and reconciling bank statements
Preparing accurate month-end account with comparison to forecast
Preparing profit and loss account and the balance sheet for senior management
INSTITUTION ATTENDED / CERTIFICATE OBTAINED:
National open University of Nigeria, Lagos
Bsc. Computer science
Lagos State Polytechnic
Business administration and management
Our Shield Nursery and Primary School, Port Harcourt.
First school leaving certificate
Epetedo Senior High School, Lagos
Senior secondary school certificate
PROFESSIONAL CERTIFICATION/COURSES ATTENDED:
Trius Computer Institute
Diploma in Computer Engineering
Lagos City Computer College
Certificate in Data Processing
Just food
Certificate in Hard Pack Ice-Cream Machine Operation and Hygiene
Solutions Preneur
Diploma in Customer Service Workshop
Nehemiah School of Leadership
Diploma in Leadership Studies
Voyadeals
Diploma in Customer Service Relationship
Ministry of Tourism, Lagos State.
Certificate in Hotel Law and Security
Ministry of Environment, Lagos State.
Certificate in Prevention and Control of Epidemics
Chartered Institute of Public Management of Nigeria.
Certificate in Public Administration and workshop
National Association of Business Administration and Management.
Certificate in Corporate Empowerment and Business Success Ideas.
Flip Tech, lagos
Certificate in UI / UX
Certificate in coding (html, css, javascript)
Certificate in web design
PERSONAL ACHIEVEMENT AND LEADERSHIP SKILLS:
Time management
Effective and efficient management of all resources of an organization
Self-motivator with high attitude to learn.
Ability to take up challenges and work innovatively under pressure.
Goal setting.
Accountability
ICT SKILLS:
Microsoft Word
Software Installation
Hardware Maintenance / Repair
Microsoft Excel
Internet Browsing
HOBBIES/INTERESTS:
Reading, Social Networking and Meeting People
REFERENCES:
On request.
Contact this candidate