C B Service Manager

KOMAL ARORA

H. No: ***/**** Moti Ram Road,

Upper Ground Floor Shahdara,

Delhi-110032

Contact No. 91-901*******

Email ID: -**********.*****@*****.***

OBJECTIVE

To excel in my sphere of activities to contribute to growth of the organization by putting to use all my skills, experience and knowledge acquired over time and taking up challenging assignment at the workspace.

PROFESSIONAL QUALIFICATION

BCA (IGNOU)

MCA (IGNOU)

ACADEMIC QUALIFICATION

Matriculation Examination Passed from C.B.S.E. Board.

10+2 Passed from C.B.S.E. Board

EXPERIENCE

Vodafone Idea Ltd (Quess Corp Limited) Since 16th Dec 2022 to Till Now CAF Inward Lead

Responsibilities:

Deep Analysis and tracking and managing of CAF documents.

Manage All type of CAF documents.

Activation Reports pull out from D Beaver and VSV Portal.

Manage Inward and Audit files.

Manage VTM Submission.

CAF documents Audit and upload them to FileNet.

SKYC IOIP CAF document Audit and upload in FileNet.

VTM Submission and Inward and Audit CAF documents Management

Handling Escalation and ensure COCP Postpaid CAF documents all digital signature done in FileNet.

Out calling Vendors and provide resolution as per query.

Attending COCP documents related queries & complaint and response on mail.

Manage VTM Submission.

Audit CAF documentation and inward in excel file then upload in FileNet.

Manage MIS for monthly AUDIT.

Vodafone idea Pvt. Ltd.

FSM (Field Service Manager)

Responsibilities:

Joint meeting with collection, acquisition channel and account management team at customer location to better business ties with national and global accounts.

Deep Analysis and tracking of churn and revenues for assigned set of accounts.

Proactive visits and business review presentations to secure better visibility and penetration in the account.

Network upgrades for customer office location across India.

Fixed service Management for tier 2 accounts.

Manage all type of MIS Report.

Manage MNP Audit’s.

Responsible for Driving Service (Postpaid, & Handsets).

MIS Management

Handling Escalation and ensure customer queries are solved.

Solving Complaints and auctioning request Tagged by the CRM/SCRM, Backend Team.

Out calling Customers and provide resolution

Passing Credits & Debits in Customer Accounts.

Replying to all segments of Customer via Email.

Attending Customer queries & complaints.

Doing back-office operation like dispatch and coordinating with different department for activation of service in customer’s account.

Making monthly reports

HBG Medical Assistance Since 3 Dec,2015 till 31st-Mar-2019 Associate Consultant (IT)

Responsibilities:

Maintaining And Updating MIS

Investigating and diagnosing network problems.

Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.

Conduct technology training for new users.

Monitor and remove virus, spyware, and other non-authorized software.

Setting up new users and management of security, passwords and backup.

Monitoring of the Internet and email usage of company employees.

Collection of IT usage statistics.

• Providing recommendations when it comes to improving the organization’s IT systems.

• Configuration and installation of IT solutions.

• Assisting co-workers with everyday IT needs.

• Complete special projects as requested.

Job responsibilities in HR Department

Reviewing resumes and applications

Conducting first round of telephonic interview for the candidates and providing the necessary inputs during the hiring process.

Maintaining HR records

Managing workplace safety issues

Training new or existing employees

Communicating and explaining the organization's HR policies to the employees

Preparation of salary statement.

Handling the full and final settlement of the employees.

Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management.

Recording, maintaining and monitoring attendance to ensure employee punctuality.

Conducting employee orientation and facilitating newcomers joining formalities.

Maintaining and regularly updating master database of each employee.

Resolving grievances or queries that any of the employees have.

Coordinating with consultants and candidates for scheduling appointments with the management team for sourcing.

Just Info Online Services Pvt. Ltd. Since 7th March, 2015 to 30 Nov2015 Implementation Executive

Responsibilities:

We are getting the permeation from society RWA president

To Update the data of societies into CRM

Update the data of merchants for the mobile application system

Call the merchant and communicate the benefit of partnering with JMN mobile application

Co-ordinate with the Societies for the activities

Ensure smooth flow of activities

JNT TECHNO SOFT PVT.LTD. Since 15th Jan, 2014 to 28 Feb 2015 As a Software Support

Responsibilities:

Implementation & Trainee provide to user.

Support on CRM for pharma industry.

QC of Product.

Account creation and initial setup.

TRAINING

Software Testing Training (Manual & Automation) from QA Campus, Noida. Module Completed: Manual Testing, QTP, and QC, LR, Selenium. STRENGTH

Workaholic by nature, but believe in smart working.

Quick Optimistic.

A good leadership

Achievement oriented with an ability to manage change with ease. PERSONAL PROFILE

Date of Birth : 30th April, 1990

Father’s Name: : Sh. Mahesh Chandra

Nationality : Indian

Gender : Female

Language Known : Hindi, English& Punjabi.

I hereby declare that all the information provided above is true to best of my knowledge. DATE:

PLACE:

(KOMAL ARORA)

Contact this candidate