It Administrator

FARHAN CHOWDHURY

Email: ********@*****.*** Mobile: 267-***-**** Philadelphia, PA LinkedIn

CAREER PROFILE: Dedicated IT professional with experience in project coordination, tech support, and sales. Skilled in problem-solving, using tools like Microsoft Project, and communicating with both teams and clients. A fast learner and team player focused on improving processes and helping businesses run smoothly.

Core Competencies

IT Support & Troubleshooting

Multilingual Communication

Helpdesk Support

Managing Projects

Technical Documentation

Cross-Functional Collaboration

IT Project Management

Microsoft Project & JIRA

Coding & Data Analysis

PROFESSIONAL EXPERIENCE

Tekvysion, Philadelphia, PA, September 2023 to Present

IT Administrator

Managed daily IT tasks and supported multiple projects across different departments to keep everything running smoothly.

Provided project updates to leadership on deadlines and risks.

Managed timelines, issue logs, and performance reports.

Used JIRA and Confluence to track tasks and team progress.

Coordinated testing and deployments with infrastructure teams.

QVC, Remote, June 2023 to September 2023

IT Helpdesk Internship

Assisted users with basic technical issues like password resets, login problems, and printer connectivity.

responded to help with desk tickets by identifying and troubleshooting common hardware and software problems.

Walked users through step-by-step solutions over the phone, email, or remote support tools.

Installed and updated basic software applications and performed routine system checks.

Logged and tracked support requests using a ticketing system to make sure issues were resolved on time.

Helped set up new user accounts, email configurations, and access permissions.

learned and followed company procedures for IT support, security, and documentation.

EDUCATION AND CREDENTIALS

Bachelor of SCIENCE (B.B.S.) in TECHNOLOGY MANAGEMENT, JUNE 2025

Peirce College - Philadelphia, Pa

Associate of Applied Science in INFORMATION Technology, May 2023

Community College of Philadelphia - Philadelphia, Pa

Certifications and Training

Google Project Management Professional, Online Course, 2024

Microsoft Excel, Online Course, 2019

ADDITIONAL INFORMATION

Languages: English, Bengali, Urdu, French, Hindi

Technical Proficiencies: Word, Excel, PowerPoint, Outlook, OneNote, SQL, ServiceNow, Project Management

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