Data Entry Project Management
Resume:
J E S S I C JB A B A R F I E L D
C O N T A C T
*********@*****.***
Arlington, TX 76014
CAPTAIN SHREVE HIGH
High School Grad
GPA 3.2
Honors Association
****-*014
E D U C A T I O N
S K I L L S
Project Management
Public Relations
Teamwork
Leadership
Effective Communication
Critical Thinking
CRM Systems (e.g., Salesforce,
Zendesk)
Problem-Solving & Conflict Resolution
Time Management and Multitasking
Data Entry and Documentation
Customer Relationship Management
Adaptability in Fast-Paced
Environments
P R O F I L E S U MMARY
Dedicated customer service professional with extensive experience in remote and hybrid work environments. Proficient in managing digital communications, utilizing cloud-based tools, and collaborating virtually with cross-functional teams.Demonstrated expertise in providing high- quality support in toll payment processing and annuity insurance, with a strong focus on problem-solving, compliance, and client relationship building.
WORK E X P E R I E N C E
NTTA – North Texas Tollway Authority (Dallas) MAY 2022 - PRESENT Customer Support Specialist (Remote)
Allianz Life (Fort Worth) April 2017 - Jan 2023
Annuity Insurance Representative – Hybrid
Amazon (Coppell) Sep 2015 - March 2017
Manage high-volume inbound and outbound calls to assist customers with toll-related inquiries, account management, and billing issues Set up new customer accounts, process account changes, and handle service requests using NTTA's digital systems
Demonstrate strong problem-solving skills while managing customer inquiries and technical issues in a remote work environment
Guide callers to the best solutions through effective remote communication, ensuring an empathetic and positive customer experience Developed and maintained strong customer relationships through effective communication, providing proactive education and customized solutions to meet client needs
Collaborated with cross-functional teams to identify and implement process improvements, enhancing efficiency and customer satisfaction Utilized digital tools and platforms to navigate multiple systems, ensuring accurate and timely processing of customer requests and transactions Utilize radio frequency (RF) scanning equipment to track inventory, manage stock levels, and ensure accurate record-keeping Conduct routine inspections and basic maintenance of forklifts to ensure operational safety and report any mechanical issues promptly Maintain accurate records of materials moved, inventory levels, and any discrepancies encountered during operations
Fork Lift Operator
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