Customer Service Data Entry
Resume:
Alejandra Lubiano
Arvin, CA *****
*.********@*****.***
Professional Summary
Seeking to build a long-lasting relationship and growth within company. Total of 9+ years’ experience in accounting/bookkeeping/billing/data entry/clerical and exceptional customer service.Thrive in a fast- paced office environment. Respectful towards coworkers and customers. Flexible, organized and do not mind moving around or standing all day. I do not have a problem with working weekends or nights. I can lift 50 pounds with no problem.
Work Experience
Accounts Payable/billing
DE LA GARZA
Present
Create invoices for billing. Compile monthly statements. Collect past due accounts through e-mails, fax, collection letters and calls. Deposit checks and currency into business accounts. Accurately enter and apply customer payments and data. Helping customers in person and over the phone with excellent service and guidance.Keep a steady income and oversee past due invoices. Sort, and distribute incoming mail, prepare bank deposits, order and maintain office supplies, answer and direct calls on a multi-line phone in a courteous manner, maintain file system. Sign for parts delivery and confirming correct parts. Handle any additional duties assigned by management. Follow company guidelines. Shipping Clerk
kern ridge growers
January 2012 to December 2016
Check in semi drivers by phone. Check in by arrival time and assigning a dock number to be loaded in order. Use ‘FAMOUS’ to confirm and check inventory for product\merchandise to complete order. Printing out pick ticket, handing it over to forklift drivers to scan. Communicating with sales constantly for revisions or additions. Providing accurate directions to drivers and other customers to arrive at warehouse location when Google Maps was not available. Confirming correct product/merchandise was loaded and checking out truck driver with an electronic signature. Memorizing abbreviations of all 50 states as well as main Highways, roads, and rest stops. Knowledge of surrounding cities as well as locations of warehouses within a 60-mile radius. Assuring temperature in cold storage was never over 38 degrees Fahrenheit or under 28 degrees to prevent spoiling. Punctuality and dependability were required. Establish and carry out time saving solutions. communicate with employees and clients in a professional and courteous manner.
Education
HIGH SCHOOL DIPLOMA
ARVIN HIGHSCHOOL
March 2012
Skills
• customer service / communication
MICROSOFT OFFICE/EXCEL/FAMOUS/ACCESS/OUTLOOK
Retail/Customer service experience
Strong math skills
Advanced computer and software skills/fast typing/10-key type Speak and write Fluent English/Spanish
handle multi-line office phones
K-comm/ELD
ADOBE SCAN
Bilingual
other
Polite, respectful, professional
Punctual
Highly trustworthy
clean, healthy appearance
Competent and alert
Strive for accuracy and efficiency
Excel in any environment
Friendly Positive demeanor
Attention to detail/speed.
Neat Legible penmanship
Strong organization skills
Creative problem-solving
• Warehouse experience (6 years)
• Processing cash transactions
• Front desk
• Multi-line phone systems
• Organizational skills (10+ years)
• Time management (9 years)
• Payroll (6 years)
• Distribution center
• Word processing
• Analysis skills (9 years)
• Computer skills (9 years)
• Communication skills (9 years)
• Productivity software
• Phone etiquette (8 years)
• Windows
• Microsoft Powerpoint (5 years)
• Accounts Payable
• Cash register
• Clerical experience
• Typing
• Administrative experience
• Office management
• Financial software (9 years)
• Transcription (8 years)
• Microsoft Excel (9 years)
• Customer support (8 years)
• Filing (8 years)
• Microsoft Word (9 years)
• Attention to detail
• Patient interaction
• Climbing
• Administrative tasks
• English (10+ years)
• Customer service (9 years)
• Accounting systems
• Grammar Experience
• Conflict management
• Outdoor work
• Computer literacy
• Writing skills
• Microsoft Access
• Shipping & Receiving
• Microsoft Office (9 years)
• Accounting
• Multitasking (9 years)
• Accounting software
• Medical receptionist
• Supervising experience (6 years)
• Account management
• Budgeting
• Cash management
• Computer operation
• Warehouse management system
• Spanish (10+ years)
• Management (6 years)
• Leadership (9 years)
• Basic math
• Office experience
• Bilingual (10+ years)
• Cash handling (9 years)
• Microsoft Outlook Calendar (8 years)
• Appointment scheduling
• QuickBooks
• GAAP
• Microsoft Outlook (9 years)
• 10 key typing
• Bookkeeping
Certifications and Licenses
Driver's License
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