Customer service

Anna Mahony

Banking – Customer Relationship

***********@*****.*** Phone: +1-818-***-****

Dynamic sales Manager with more than 25 years of experience in sales and team management in Financial Services (Banking). Proven ability to achieve sales targets and increase revenue, result-oriented, motivated, and focused on customer satisfaction. I have excellent work ethic and the ability to work under pressure, as well as strong interpersonal skills, planning, negotiation, and teamwork. I recently relocated to California due to a marriage with a U.S. citizen.

EDUCATION

UNIVERSITAS OF NORTH SUMATERA Sumatera Utara, Indonesia

S.E. / Economics Management Bachelor of Degree 1988 – 1993

PROFESSIONAL EXPERIENCE

Commonwealth Bank Jakarta, Indonesia

Region Sales Head March 2022 – August 2024

•Achieve the national target in wealth management to be in line with stakeholders’ interest and corporate vision;

•Strategy planning and execution to achieve Wealth Management target, in line with stakeholders’ goal and market condition (short, medium and long term view); and

•Manage and directing the WM/SME/Mortgage/Business Area Sales Manager in term of developing and reviewing each branch mission, objectives, and strategy toward national growth and target achievement.

Development Bank of Singapore (DBS Bank) Jakarta, Indonesia

Region Business Manager September 2013 – March 2022

•Manage and directing the Business Area Sales Manager in term of developing and reviewing each branch mission, objectives, and strategy toward national growth and target achievement;

•People development ; ensure my line manager well equipment and provide career path for the hipo talents; and

•Drive approriate sales culture, ensure all staff have sufficient knowledge and certified to start selling activity.

United Overseas Bank Ltd (UOB) Jakarta, Indonesia

Region Sales Manager November 2011 – September 2013

•Monitor and evaluate implementation of people assessment, feedback, coaching, training, career planning, development and performance based rewarding to ensure understanding, development and execution of Bank UOB Indonesia; and

•Develop teamwork and communication each staff to optimize great working environment and improving productivity and efficiency.

Standard Chartered Bank Jakarta, Indonesia

Intern November 1998 – November 2011

•Established a strong SCB franchise in the local market through delivering the bank’s Business vision and strategies embracing exceptional execution of sales acquisition, Portfolio management and customer service;

•Achieved branch sales & revenue target set in the beginning of the year and manage and control cost within the budget; and

•Ensured staff personal development program in place and develop succession plan within the respective branch and build a competitive working environment & highly motivated staff and enhance staff quality & productivity through effective coaching & relevant training program.

SKILLS

Software: Microsoft Word, Excel, PowerPoint, Canva, Google Workspace.

Soft Skills: Public Speaking, Adaptive, Conflict Management, and Initiative.

Language: Bahasa Indonesia (Native proficiency) and English (Full professional proficiency).

Interests: Yoga, Pilates, Watching Movies, Cooking and Baking.

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