Customer Service Team Lead
Resume:
Courtney Davis Moritz
Milan, IL *****
*********@*****.***
Professional Summary
Resourceful retail manager with 10 years of experience in customer service and retail management. Proven track record in supervising teams and enhancing customer experiences through effective leadership. Skilled in cash handling and operations management, dedicated to driving sales and fostering a positive shopping environment. Seeking to leverage extensive expertise to contribute to a dynamic organization.
Willing to relocate to: Davenport, IA - Rock Island, IL Authorized to work in the US for any employer
Work Experience
Pizza Maker
Casey's General Store-Henry, IL
March 2023 to August 2024
I adapt well to a busy work environment. I also am outgoing and friendly and provide excellent customer service
Chemical Tank Operator
MacLlean-Normal, IL
August 2023 to January 2024
I was the Floor Crane operator and certified. I also did power washing, loading and unloading. I checked the chemical mixtures and temperatures every hour. Team Lead
PBS-Illinois
January 2023 to October 2023
• Supervised and trained a team of XX retail associates, ensuring consistent adherence to company policies and procedures
• Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Achieved XX% increase in sales by analyzing customer buying patterns and implementing targeted promotions
• Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
• Collaborated with cross-functional teams to plan and execute successful marketing campaigns
• Monitored key performance indicators (KPIs) such as sales conversion rate, average transaction value, and customer satisfaction scores to identify areas for improvement
• Created employee schedules that ensured adequate coverage during peak business hours while optimizing labor costs
• Conducted regular staff meetings to communicate goals, provide feedback on performance, and foster a positive work environment
• Implemented training programs for new hires to ensure they were equipped with the necessary knowledge and skills to excel in their roles
• Identified opportunities for process improvements within the store operations workflow, resulting in increased efficiency
• Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
• Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
• Collaborated with vendors to negotiate favorable pricing terms on merchandise orders, resulting in cost savings for the company
Custodial Supervisor
Green Chevrolet of Peoria-Peoria, IL
January 2020 to January 2021
I was a key holder to both stores and I had 2 crews of up to 4 people. I did all the training, inventory, scheduling. Also did everything from cleaning toilets and taking out garbage to operating floor machines for multiple types of floors. I always made sure everyone was on task. I went over every inch of both buildings after everyone left to make sure both dealerships were ready for opening the next morning. Education
Technical College in Nail Salon
LaJames-Milan, IL
January 2001 to May 2001
Skills
• Cooking
• Assistant manager experience
• Food service
• Cash handling
• Retail sales
• Food handling
• Management
• Cash register
• Food preparation
• Restaurant experience
• POS
• Kitchen experience
Certifications and Licenses
Driver's License
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