Customer Success Business Development

SHANNON MURRAY

Minden, NV Open to Remote Opportunities

****************@*****.*** 408-***-****

linkedin.com/in/shannon-murray-848a3137

PROFESSIONAL SUMMARY

Versatile operations, customer success, and administrative professional with 20+ years of experience streamlining workflows, managing complex schedules, and fostering strong cross functional relationships. Proven track record in process optimization, client relationship management, and program enablement across technology, legal, and private environments. Recognized for delivering measurable efficiency gains, improving customer satisfaction, and ensuring seamless organizational support in mission driven and fast paced settings.

CORE COMPETENCIES

• Process Improvement & Workflow Optimization • Customer Onboarding & Retention • Program & Project Coordination • Account Management & Relationship Building • Calendar, Travel & Event Management • Vendor Management & Procurement • KPI Tracking & Reporting • Microsoft Office Suite & Salesforce Expertise

PROFESSIONAL EXPERIENCE

Gigamon — Remote Apr 2022 – Dec 2024

Channel Operations Representative / Business Development Representative

• Facilitated onboarding for 35+ global partners, accelerating time to revenue by 2–3 weeks

• Reviewed and processed 100% of deal registrations in compliance with program requirements

• Streamlined onboarding workflows and strengthened partner engagement

• Managed Market Development Funds, analyzing ROI to support targeted growth

• Developed partner enablement resources, including troubleshooting guides and virtual support

• Delivered remote technical and operational support across multiple time zones

Private Household – San Jose Nov 2018 – Apr 2022

Chief House Manager

• Coordinated 200+ monthly activities/appointments with a zero missed commitment rate

• Managed six figure annual budget within target while meeting unexpected needs

• Oversaw daily logistics for a six member household with 100% on time task completion

• Coordinated 2–3 annual international trips, including itineraries and vendor bookings

• Researched and implemented activities supporting children’s development

Witkop Law Group – San Jose Nov 2013 – Nov 2018

Legal Administrative Assistant

• Prepared filings and legal documents 3–5 days ahead of deadlines

• Maintained same day response for 95%+ of client communications

• Proofread legal materials with zero substantive errors over five years

• Organized trial exhibits, discovery materials, and e filing processes

• Managed confidential case files in compliance with procedures

EDUCATION & CERTIFICATIONS

Clara Adult Education 2022

Certified Medical Assistant Program (CMA)

Foothill High School 2003

High School Diploma

Additional Certifications

• Professional Liability Insurance

• Adult, Child & Baby First Aid/CPR/AED

INTERESTS & VALUES

• Supporting organizations that make a meaningful impact

• Organizing and streamlining processes

• Learning customer success strategies

• Exploring marketing approaches to audience engagement

• Valuing empathy, trust, and open communication

REFERENCES

Available upon request

Contact this candidate