Customer Service Part-Time

KERRY ANN COPELAND

Tucker Close Westgreen Montego Bay, St. James · 876-***-****

***************@*****.*** or ************@*****.**

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Experience

MAY 2023 TO FEB 2025

ACCOUNTS PAYABLES OFFICER

Infinite Concrete

Process Invoice/Credit Card Reconciliation

Receive all Invoices/Delivery Slips and monitor correct sign-off

Ensure all Invoices has a generated Purchase Order/Credits

Process all JPS, NWC, FLOW Bills for various job sites

Contact Suppliers, Truckers, Equipment Repairer’s, Security Companies for due invoices

Process reimbursements/COD Payments

Run Aging Report for payments/send for Approval

Complete ACH/RTGS Upload Payments

ACH Payments/ bank Wire Transfer

Process manual checks/void payments

Perform other job-related duties as assigned.

SEPT 2017 TO MAY 2023

VILLA ACCOUNTING CLERK

THe tryall club

Prepare/Process Villa Staff Payroll (Weekly Paid Staff)

Process Petty Cash Payments for Contract Workers

Process Invoices for Check Payments from Suppliers

Monthly Inventory/ Monitor stores (villa Supplies/Stocks)

Order/requisition Items (ADCO)

Process Reimbursements

Prepare Villa contractor invoices for payment, suppliers

Issue/Process checks for Suppliers/Contractors

Reconciliation of Accounts

ACH Payments/ Citi bank Wire Transfer

Aging Report/History

AP Trade/AP Recons

Process Staff Monthly Salary Deductions

Accruals/Payables Month-end closing

Process manual checks, voids, stop pays, direct deposit reversals

Cover Payables Supervisor Desk (Vacation/ Emergency)

Resolve guest complaints

Report guest issues to various departments

Report routine maintenance issues related to the villa

Performs other job-related duties as assigned.

DEC 2021

TRAINER (PART-TIME)

Learnlight

Teach Adults to speak English

Focus on Pronunciations and grammar and individual needs

Create additional learning materials

Maintain records of progress and performance

Encourage/engage students

FEB 2017 TO JUL 2017

MEDICAL CLAIM PROCESSOR

ITELBPO

Bill Medical Claims for various Insurance companies

Analyze and make corrections to billing requests

Complete all other assign task

JUL 2016 TO JAN 2019

TRAINER (PART-TIME)

tutorabc

Online

Teach Young Children and Adults to speak English

Focus on Pronunciations and grammar

Create learning materials

FEB 2009 TO FEB 2016

CUSTOMER SERVICE SPECIALITY/PROMOTED PAYROLL ANALYST/QUALITY ANALYST)

ACS Jamaica limited

Calculate PTO Payouts for US terminated and Active employees

Calculate and analyze California Paid leave of absence for employee on Intermittent and continuous leave ( claims)

Answer employees queries on Payroll issues ( their paycheck)

Peer Audit and Training on new processes

Customer Service/ Contact employees if there is an issue on their paycheck

Ensure employee’s paychecks are correct before payroll confirms

Cases/ queries from employees

Calculate incentives/ Deductions/ Overpayments/ Assist in confirming payroll

APR 2008- NOV 2008

MAINTAINANCE CLERK

holiday inn resort

Assures the availability of parts

Maintains fleet records on inventory levels

Inputs fleet information into the system

Point of contact for Maintenance workers

Receives, tags, stocks and dispenses parts to workers

Reviews purchase orders with accounting to ensure accuracy

Performs other job-related duties as assigned

Additional duties (Housekeeping Cross Training)

JAN 2007 TO MAR 2008

CUSTOMER SERVICE REP/ PROMOTED TEAM LEAD

nATIONAL recovery service (nars)

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution

Take the extra mile to engage customers

Supervise/ motivate staff

Respond to and resolves escalated issues

Coach team members

Performs other job-related duties as assigned.

EDUCATION

2003-2006

CARIBBEAN EXAMINATION CERTIFICATE

knox college high

Caribbean Examination Certificate

English Food

Home Management

Principles of Business

Religious Education

Food & Nutrition

2006-2008

ASSOCIATE DEGREE/ CULINARY CHEF MANAGEMENT

western hospitality institute

Associate Degree in Culinary Chef Management

Sandals Royal Internship 2008

Kitchen Range/grill

2006 & 2021

CERTIFICATES

heart/vocational training development institute

Level 1 Develop Professionalism

Job Readiness Train the Trainer Certificate

Train individuals in cognitive, soft and digital skills that employers need.

2012 - 2014

BACHELOR’S DEGREE

montego bay community college

Bachelor’s Degree in Hospitality and Tourism Management

Internship Sandals Royal 2014

Cost Control,

Receiving/ inventory

Purchasing

Housekeeping

SKILLS/ACHIEVEMENTS

Excel, Microsoft Outlook,

Microsoft Mastery Certification in the area of: Successful Sales

Mastery Certification in the area of: Vocal Victories

TELF Certification – International Teaching Certification

ACTIVITIES & INTERESTS

Swimming

Reading

Travel

Contact this candidate