General Manager Assistant

KATELYN MUNSON BEARDEN

Visionary General Manager offering 16+ years of customer-centric expertise and 7+ years of strategic, transformative leadership experience. Proven track record of enhancing efficiency, morale, and profits in dynamic environments to create seamless operational excellence. Thrives in fast-paced environments, driving process innovations and team growth with passion and precision.

EXPERIENCE

General Manager Taverna Domain {Nov 2022- ) Spearheaded seamless daily operations and elevated service protocols. Led and managed 55+ staff members, fostering open communication and a positive work culture. Coached teams to exceed performance goals, providing regular feedback and development opportunities. Analyzed P&L reports, KPIs, COGS, and payroll to optimize strategic decisions to drive business growth, improve efficiency, and enhance customer satisfaction.

Assistant General Manager, Eberly {Apr 2021 - Oct 2022} Led cross-functional teams of up to 30 employees per shift to ensure exceptional customer satisfaction in a fine dining environment. Developed and implemented effective leadership strategies to boost employee engagement and retention. Trained and mentored team members to enhance skills, knowledge, and confidence. Collaborated with executive team to drive operational excellence and achieve business objectives

Assistant General Manager, Odd Duck {March 2018 - Apr 2021} Supervised and directed teams of up to 40 employees, providing guidance and support. Designed and delivered comprehensive training programs to enhance leadership and teamwork skills. Fostered strong relationships with staff, vendors, and customers to drive business growth and satisfaction. Empowered team members to take ownership of projects and decisions, promoting autonomy and accountability

Classified National Estate Executive {April 2012-March2019} Managed estate-related operations and client relations within a Classified Sector. SKILLS

Empathetic Leadership & Team Management : Strategic planning and direction : Employee development and coaching : Performance management and feedback : Team collaboration and communication : Conflict resolution and problem-solving : Operations Management & Cost Control : Customer Engagement & Relations : Staff Training & Development : Scheduling & Labor Management : Restaurant software: All POS Squirrel, Aloha, Union, Toast, OpenTable/Resy, Craftable, 7shifts : Adaptability, Critical Solution- Driven Thinking, Authenticity, Comprehensive Restaurant Development, Resource allocation, Design, DIY solutions

CERTIFICATIONS •Texas Certified Food Manager • TABC • Texas Food Handlers 512-***-****. *****************@*****.*** Killeen 76549