Customer Service, Event Staff, Sales, Performer

CHARLIE KEIRNAN

(she/her/hers)

New York City, NY **@**************.*** 332-***-****

EDUCATION

Marymount Manhattan College, New York, NY May 2023 Bachelor of Fine Arts in Musical Theatre

Senior Class Graduation Speaker (2023)

GPA: 3.8 Dean’s List (2019-2023)

WORK EXPERIENCE

HMG Plus, New York City, NY, U.S.A. 2025 - Current Catering & Event Staff, Hospitality

• Deliver professional food & beverage service at high-profile corporate & private events ranging from 20 to 500+ guests

• Assist with event setup & breakdown, including table arrangements, buffets, bar service & coat check

• Ensure seamless & top-quality guest experiences by providing attentive, efficient & friendly service in fast-paced environments

• Ensure compliance with food safety & sanitation standards to maintain a clean & organized service environment

• Collaborate with diverse teams of staff across multiple venues, demonstrating flexibility & strong teamwork skills

• Be reliable, punctual, professional & show consistent ability to adapt to various roles including Server, Bartender and Front- of-House support

FAO Schwarz, New York City, NY, U.S.A. 2024 - Current Product Demonstrator, Sales

• Actively engage with a diverse & wide range of customers by demonstrating toys, games, & other merchandise

• Explain the features, benefits, & uses of different toys to customers, especially children & families

• Provide personalized customer service by answering questions & offering specific recommendations

• Learn & memorize details about each toy or product to confidently inform customers

• Keep demonstration areas clean & safe for customers to interact with the products

• Actively drive sales through personal engagement to meet sales targets & earn commission New Amsterdam Theatre – Disney’s Aladdin on Broadway, New York City, NY, U.S.A. 2023 - Current Front of House, Ticket-Taker & Usher

• Meet, Greet & Welcome guests to the New Amsterdam Theatre, providing excellent guest service

• Politely directing & escorting guests to their seats & various areas within the theatre

• Providing guests with programs & other relevant materials, including inserting materials into programs

• Visually sweep the theaters to check for cleanliness, potential safety issues and lost & found items

• Be aware of & enforce appropriate house rules

Marymount Manhattan College Student Life Office, New York City, NY, U.S.A. 2022 - 2023 Student Worker for Associate Vice President for Student Success and Engagement & Dean of Students

• Staffed front desk in the Office of Student Life; created a welcoming environment, greeted visitors, & assisted in answering questions & providing directions

• Answered phone calls about various inquiries relating to the college

• Supported communication with the offices of the President and Student Development & Activities

• Organized & updated excel documents with information for events, academics and student affairs

• Picked-up & delivered packages

SKILLS

Technical: Microsoft Office Suite (Word, PowerPoint, Excel), Video Editing COVID-19 Vaccine, Passport, Quick Memorizer, Works well with children & animals, friendly, fast learner, confident, excellent guest service, group organization, public speaking, comfortable with Facebook/Instagram/TikTok

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