Customer Service Quality Assurance
Resume:
Micah Moten
Savannah, GA *****
************@*****.***
Professional Summary
I am looking to find a career that I can establish myself in with a sustainable income while taking care of my family.
Authorized to work in the US for any employer
Work Experience
Shop Manager
Take 5 Oil Change-Beaufort, SC
December 2024 to Present
1. Manage Employees
2. Motivate Employees
3. Bank deposits
4. Maintaining KPI
5. Setting goals
6. Training employees
7. Making schedules
Assistant Manager
Take 5 Oil Change-Savannah, GA
September 2022 to December 2024
Train new hires, ensuring the shop is being run properly, delegating duties, service writing, greeting customers, engaging customers in learning new things about their vehicle to ensure it’s running properly, and changing oil.
Delivery Driver
Postmates/UberEATS-Hampton Roads, VA
April 2019 to March 2023
• Pick Up Customer Orders According To Orders
• Deliver In Timely Manner
• Provide Customer Service To Customers
• Notify Delivery via Postmates App of Order
Quality Assurance Analyst
Coastal Staffing-Savannah, GA
September 2020 to August 2022
• Assemble Furniture According To Instructions
• Take Measurements
• Inspect Furniture
• Maintain Cleanliness
• Pick Product With Pallet Jack
• Give Passing/Failing Grade
• Assist With Unloading/Loading Material
Package Handler
Fedex-Pooler, GA
August 2020 to August 2021
Unload trucks, assist new hires, scan packages. Load trucks Traffic Controller
Area Wide Protective-Savannah, GA
June 2020 to October 2020
• Direct Traffic
• Mark Off Traffic To Accommodate Planogram
• Maintain Safety Procedures
• Assist Different Companies With Traffic Flow While Working
• Communicate With Co-Workers To Ensure Everything Moves Smoothly Stocker/cashier
Dollar tree-Norfolk, VA
June 2018 to March 2019
• Provided Customer Service To Customers
• Operated POS System
• Restock store
• Responsible For Closing Responsibilities
• Maintained Cleanliness of Store
Front Desk Clerk
Days Inn-Newport News, VA
August 2015 to June 2018
Checked Guest In and Out
Provided Customer Service To Guest In House
Assisted Housekeeping
Booked Reservations
Trained New Hires
Reported To Hotel Management
Deli Clerk
Farm Fresh-Suffolk, VA
October 2014 to February 2015
Provided Customer Service to Grocery Patrons
Cut Deli Meats
Maintained Cleanliness of Deli Department to Health/Sanitation Standards Deli Clerk; Temporary Deli Manager
Safeway Inc-Fort Washington, MD
March 2012 to October 2014
Provided Customer Service to Grocery Patrons
Cut Deli Meats
Maintained Cleanliness of Deli Department to Health/Sanitation Standards
Made Orders
Stocked Department
Potbelly Sandwich Works - Store Associate
Various DMV Locations
June 2007 - January 2009
Provided Customer Service To Customers
Operated POS System
Maintained Health and Sanitization Standards
Inventory Control
Education
High school diploma in McKinley Technology
University of the District-Washington, DC
August 2005 to June 2009
Skills
• Hotel experience
• Planograms
• Cash handling
• Service writing
• Automotive diagnostics
• Quality assurance
• Notify Delivery via Postmates App of Order Cash Handling Completion Food Handling Housekeeping Health and Sanitization Dollar Tree
• Retail sales
• Organizational skills
• Hospitality
• Time management
• POS
• Automotive service
• Front desk
• Load & unload
• Provide Customer Service To Customers Customer Service
• Cleaning
• Auto service management
• Cash register
• Pallet Jack
• Load & Unload
• Sales management
• Computer skills
• Supervising experience
• Customer service
• Communication skills
• Car wash
• Management
• Quality Assurance
• Cashier/Stocker Standards Newport News, VA
• Mechanical knowledge
• Automotive repair
• Sales
Certifications and Licenses
Driver's License
Contact this candidate