Customer Service Support

Rotisha Morris

*************@*****.*** 501-***-**** Little Rock, AR

SUMMARY

Seasoned professional with 12 years of diverse experience, including direct customer support and administrative assistance. Skilled in handling customer inquiries, maintaining high service standards for chat support agents seeking flexible job opportunities. Adept at multitasking, seeking entry-level role to leverage customer service and problem-solving skills.

WORK EXPERIENCE

ADYTION PRO LLC Chesapeake, VA

Admin Assistant May 2018 - May 2022

• Handling general office tasks and administrative duties

• Directing phone calls and communications between colleagues and customers

• Organizing and scheduling appointments and meetings

• Maintaining contact lists and filing systems

• Producing and distributing correspondence and reports

• Assisting in the preparation of invoices and travel arrangements

• Ordering and restocking office supplies

• Providing general staff support

• Chat Online With Customers

• Handle 60+ calls daily, with duties including signing up new customers,

• retrieving customer data, presenting relevant product information

• Create company policies and procedures regarding order processing, data privacy,

• and customer interactions

• Develop training and professional development to enhance job skills/ knowledge

• Conduct weekly management meetings to write reports, evaluate performances,

• anticipate future logistical concerns, and audit inventory Hudson Little Rock, AR

Customer Service Cashier Jan 2023 - Jun 2023

• Maintained a clean and organized checkout area, ensuring product availability and proper presentation, while swiftly addressing customer concerns and escalating complex issues as required.

• Provided knowledgeable assistance and promoted store specials, contributing to customer engagement and satisfaction through prompt service and accurate transaction processing.

• Demonstrated effective problem-solving skills by resolving customer complaints with empathy, fostering an environment of trust and increasing repeat patronage.

• Executed financial responsibilities with precision, including balancing cash registers and performing daily financial audits, ensuring accuracy and integrity in all monetary transactions. Allied Universal Security Services Little Rock, AR Private Security Officer Mar 2022 - Oct 2023

• Developed and promoted community education initiatives focused on false alarm reduction, enhancing public safety awareness and regulatory compliance.

• Provided critical support to law enforcement agencies by furnishing timely information and assistance during investigative processes.

• Conducted comprehensive surveillance of facilities, including regular patrols and security checks, to prevent unauthorized access and ensure the integrity of access control systems.

• Maintained strict enforcement of security protocols, effectively managing incident responses and fostering a secure environment for both personnel and visitors.

Morris Home Care Lonoke, Ark

Home Care Taker Oct 2013 - Jan 2016

• Delivered essential personal care services, including assistance with daily hygiene routines, medication administration, and health monitoring tasks.

• Facilitated client mobility and physical activity through support with walking, transferring, and prescribed exercises.

• Provided household management assistance, encompassing meal preparation, shopping, cleaning, laundry, and transportation to appointments.

Private Household Lexington, KY

Homemaker Aide Jan 2011 - Jan 2016

• Maintained client dignity through assistance with personal hygiene, including bathing, dressing, and grooming.

• Managed medication schedules and administration for clients, ensuring timely and accurate delivery.

• Communicated effectively with clients of diverse backgrounds and cognitive abilities, fostering a supportive environment.

• Performed essential household duties, such as laundry, light cleaning, and grocery shopping, contributing to a well-organized living space.

• Provided high-quality client service, achieving client retention and referrals through consistent performance and dedication.

Securitas Security Services USA Fredericksburg, VA Security Officer Mar 2016 - Mar 2018

• Conducted thorough risk assessments and monitored security systems to maintain safe environments for employees and visitors, ensuring prompt coordination of repairs for any equipment malfunctions.

• Responded to alarms and disturbances by investigating and liaising with law enforcement to address and escalate incidents, significantly reducing response times through the development of efficient emergency protocols.

• Delivered comprehensive training to new security staff on protocols and procedures, while also keeping abreast of industry practices through ongoing professional development and certification attainment.

• Prepared meticulous incident reports and maintained communication with team members and building management to assure swift resolution of security breaches and enforcement of safety measures. EDUCATION

Strayer University

No Degree, Criminal Justice

Washington, DC

Oct 2018

Sullivan University

No Degree, Child Care Education

Louisville, KY

Sep 2008

CERTIFICATIONS

Human Specimen Collection Training,, OptiHealth, LLC Diagnostic Testing 2024 SKILLS

Price Identification • Wire Transfers • Inventory Management • Point of Sale Operation • Active Listening • Cash Drawer Balancing • Purchase Assistance • Product Knowledge • Cash Management • Customer Satisfaction • Retail Merchandising • Loss Prevention • Service Minded • Security Monitoring • Policies and Procedures • Issue Resolution • Cash Register Systems • chat • Written Communication • Problem-solving • Independent Work • Team Collaboration

• Training Program

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