Business Analyst Front Office

Asha Venkat

********************@*****.*** 443-***-****

Professional Summary

Professional Summary Results-driven Business Analyst with 6+ years of proven experience in requirement elicitation, stakeholder communication, data analysis, and supporting digital transformation projects in banking, healthcare, and insurance sectors. Adept at bridging the gap between business needs and technical teams. Proficient in SQL, DWH/ETL, SDLC, Agile and Waterfall methodologies, with strong documentation and analytical skills. Brings strong Market Risk, Risk, and Front Office experience along with in-depth understanding of financial products, regulatory landscape, and large-scale financial data analysis. Experienced in Digital Asset Management (DAM) processes and systems. Experienced in supporting M&A transactions, including data consolidation, systems integration, process harmonization, and cross-entity requirement gathering during post-merger technology alignment initiatives. Hands-on experience with NetSuite including item-master or inventory data management, DWH testing and end-user support. Solid understanding of cloud computing platforms (AWS, Azure, Google Cloud). Background in secure messaging and data exchange such as Microsoft Exchange (365), SMTP Servers, FTP Servers, and EMR Systems.

Core Competencies

Requirement Gathering & Documentation

Business Process Modeling (BPMN/UML)

SDLC, Agile & Scrum Methodologies

Use Case, BRD, FRD, and User Story Creation

Stakeholder Engagement & Communication

SQL, DWH ETL Analysis & Validations

Data Analysis & Oracle SQL, SQL/PL SQL

Market Risk & Front Office Exposure

Regulatory Knowledge (Basel III, FRTB, Dodd-Frank, MiFID II)

UAT Planning & Execution

Digital Asset Management (DAM)

ERP Systems: NetSuite (SuiteFlow, SuiteAnalytics, SuiteScript, SuiteBuilder), RF-Smart

Tools: JIRA, Confluence, MS Visio, Azure DevOps, Power BI, ServiceNow, Infor

Professional Experience

North Valley Bank – Chico, CA May 2023 – May 2025

Business Analyst

Project: Digital Banking Modernization

- Partnered with product owners and business stakeholders to define digital transformation goals for core banking modernization.

- Documented business requirements, user stories, and acceptance criteria in Azure DevOps.

- Led Agile ceremonies including stand-ups, sprint reviews, and retrospectives.

- Defined current and future state workflows using BPMN for streamlined operations.

- Worked on DWH/ETL validation by coordinating with data engineering teams for clean migration of historical customer and transaction data across legacy and modern banking systems.

-Supported M&A-related system integration and process alignment efforts following a regional acquisition, including:

·Consolidation of banking platforms and digital assets.

·Alignment of access controls and compliance workflows across merged entities.

·Coordination with data governance teams to ensure regulatory reporting accuracy post-merger.

- Supported UAT planning, test case development, and execution.

-Utilized ServiceNow to track enhancement requests and incident resolution workflows across digital banking platforms.

- Validated SQL scripts for reconciliation, audit trails, and DWH ETL testing scenarios.

-Worked with Infor data extracts to validate claims migration during platform integration.

- Contributed to dashboard development using Power BI.

- Collaborated with marketing and compliance teams to support digital asset workflows and metadata standardization

-Led item-master and inventory data validation during NetSuite implementation.

-Provided end-user support and training on NetSuite ERP and RF-Smart mobility tools.

-Developed workflows, saved searches, and dashboards in NetSuite to automate reporting and approval processes.

-Assisted with configuration of core ERP modules including Financials, CRM, and Inventory.

-Supported SuiteFlow (visual workflow) design and SuiteAnalytics dashboards to align with audit/reporting needs.

Tools: Azure DevOps, MS Visio, Power BI, Oracle SQL, SQL/PL SQL, .NET, Angular, Blazor, ServiceNow,NetSuite, RF-Smart

HealthEdge – Burlington, MA Sep 2021 – Apr 2023

Business Analyst

Project: Claims Management System Redesign

- Acted as liaison between healthcare business users and developers.

- Created BRDs and FRDs, and defined workflows using UML.

- Led JAD sessions with SMEs and stakeholders to gather claims automation and modernization needs.

- Worked on DWH mapping and ETL testing to ensure accuracy of migrated claims and policy data from legacy healthcare systems.

-Assisted in integration planning during an M&A event involving a third-party claims provider, including:

·Mapping claim data across systems for consistency and deduplication.

·Identifying policy overlaps and regulatory conflicts during system transition.

·Supporting interface redesigns to accommodate acquired business logic.

-Validated APIs and business logic through complex SQL queries for healthcare claims and policy checks.

-Ensure ADA compliance in UI during modernization.

- Supported migration from flush to ReactJS.

- Participated in cross-functional content management initiatives aligned with DAM principles.

- Coordinated with data warehouse (DWH) and ETL teams to validate eligibility, provider, and payer data load workflows.

- Managed inventory and CRM data transition to NetSuite as part of a system migration.

- Configured SuiteScript customizations and visual workflows to support claims data flow.

- Designed and maintained SuiteAnalytics reports for compliance tracking and executive insights.

Tools: JIRA, Confluence, Oracle SQL, SQL/PL SQL, ReactJS, .NET Core, ADA/JAWS, Infor, NetSuite

Midwest Insurance – Springfield, IL Dec 2019 – Apr 2021

Business Analyst

Project: Policy and Claims Automation

- Gathered business requirements and performed gap analysis.

- Created use cases, specifications, and wireframes.

- Collaborated with developers and testers for validation.

- Documented CI/CD pipeline using Jenkins and Azure DevOps.

- Supported production deployments and post-deployment documentation.

- Worked with DWH/ETL teams to define extract rules, validate transformed insurance claims data, and reconcile discrepancies in policy records.

- Participated in SuiteBuilder customizations and configured inventory tracking workflows in NetSuite.

- Worked with RF-Smart for barcode-driven inventory tracking and logistics.

- Provided ongoing support for NetSuite end users and issue triaging with IT support team.

Tools: MS Visio, JIRA, Oracle SQL, SQL/PL SQL, Jenkins, Azure DevOps, NetSuite, RF-Smart

Education

Master of Computer Applications (MCA)

New Horizon College of Engineering, Bengaluru, India — 2018

Bachelors in Computer Applications (BCA)

Baldwin Women's Methodist college, Bengaluru, India - 2015

CERTIFICATIONS & TRAINING

Business Analysis for IT Professionals – Udemy

OpenLink Endur Functional Training – BP Energy Internal

SQL for Data Professionals – Udemy (2023)

Technical Skills

- Documentation: BRD, FRD, Use Cases, User Stories, UML, BPMN

- Tools: JIRA, Confluence, MS Visio, Azure DevOps, Power BI, Postman,ServiceNow, Infor

- Databases: Oracle SQL, PL/SQL, SQL Server, MongoDB, DWH/ETL, SSIS

- Methodologies: Agile (Scrum), Waterfall

-Cloud Platforms: AWS, Azure, Google Cloud

-Messaging & Integration: Microsoft Exchange (365), SMTP Servers, FTP Servers, EMR Systems

- ERP & Mobility Tools: NetSuite (SuiteFlow, SuiteAnalytics, SuiteScript, SuiteBuilder), RF-Smart

- Reporting: SSRS, Power BI, Excel

- Languages: SQL, PL/SQL, XML, JSON

CRM & Data Management Skills

Analysis, Analytic, Analytical, Analytics, Business Intelligence, CRM, Data Cleaning, Data Cleansing, Data Enrichment, Data Governance, Data Hygiene, Data Integrity, Data Maintenance, Data Profiling, Data Quality Assurance, Data Quality Management, Data Scrubbing, Data Standardization, Data Stewardship, Dynamics 365, HubSpot, Marketing, Master Data Management, Microsoft Dynamics 365, NET, Oracle NetSuite, Power BI, Sales, Salesforce, SAP C/4HANA, SQL, Tableau, Zoho

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