Case Manager Management

Charlotte Felton

Suffolk, VA • 757-***-**** • ***************@***.***

Professional Summary

Compassionate and results-driven social services professional with 15+ years supporting at-risk youth and families. Skilled in case management, treatment planning, counseling, and progress reporting. Adept at coordinating with foster families, agencies, and courts to ensure child well-being. Proven ability to manage complex cases, monitor outcomes, and deliver individualized care with empathy and precision.

Skills

Case Management • Treatment Planning • Client & Family Counseling • Progress Reporting • Community Liaison Crisis Intervention • Behavior Management • Independent Living Support • Program Coordination • Microsoft Office Suite • Trauma-Informed Care • Therapeutic Engagement

Professional Experience

First Home Care, Portsmouth, VA

Foster Parent 2004 – 2020

Maintained 20 individualized treatment plans in collaboration with case managers and therapists, incorporating behavioral observations and therapeutic goals to support emotional and academic development.

Ensured 100% attendance for youth enrolled in Independent Living Programs by coordinating monthly class participation and reinforcing budgeting, financial literacy, and life skills at home.

Submitted 20 monthly progress reports to placing agencies and social workers, detailing academic performance, medication adherence, and emotional milestones to support continuity of care.

Completed 30+ hours of specialized training in CPR, suicide prevention, trauma-informed care, and mental health disorders to maintain a safe and therapeutic home environment.

Coordinated bi-weekly therapy sessions for 20 children, including transportation and session follow-up, resulting in consistent therapeutic engagement and improved emotional regulation.

Facilitated monthly foster parent support groups in Suffolk, creating a peer-led space for emotional support, resource sharing, and mentorship for new and experienced caregivers.

Attended court hearings and probation reviews to advocate for children’s well-being, advise judges on treatment progress, and ensure compliance with court-ordered counseling and placement plans.

Suffolk Public Schools, Suffolk, VA

Teacher’s Aide 7/2017 – 6/2018

Implemented IEP accommodations for 10 special education students by reinforcing reading comprehension and phonetic instruction, contributing to improved academic performance and classroom confidence.

Achieved 100% compliance in emergency fire and safety drills by providing clear, individualized instructions and ensuring all students were accounted for, maintaining adherence to district safety protocols.

Supervised up to 30 students in the computer lab, assisting with assignments and reinforcing learning through interactive educational games, increasing engagement and task completion.

City of Newport News Parks & Recreation, Newport News, VA

Therapeutic Counselor III 6/2013 - 8/2013

Led therapeutic activities for 12–15 neurodivergent and mentally disabled youth, using arts & crafts, storytelling, and games to improve socialization and verbal communication skills.

Managed bi-weekly field trips for up to 15 youth, administering medication on schedule and segmenting groups by age to ensure safety and appropriate supervision.

Wrote bi-weekly progress reports detailing behavioral, educational, and social development, and met with parents to discuss milestones, incidents, and individualized support strategies.

Volunteer Experience

New First Baptist Church Taylorsville, Portsmouth, VA

Ministry Leader, Women’s Ministry 2020 – Present

Led annual budget planning and delegated responsibilities across ministry teams, ensuring efficient execution of events and outreach programs serving youth and families in need.

Spearheaded new community outreach initiatives including tutoring, computer literacy, and clothing drives, directly supporting underserved children and families across Portsmouth.

Coordinated monthly ministry activities and fundraising efforts for local shelters, organizing coat drives, back-to-school supply distributions, and baby clothing donations to meet urgent community needs.

Vice Ministry Leader, Women’s Ministry 2017 – 2020

Raised over $5,000 per year through signature fundraising events such as the Queen’s Luncheon and Ladies Night Out, enabling expanded outreach to local children and families.

Supported youth-focused programming by partnering with ministry leaders to deliver educational resources and basic necessities to children in vulnerable households.

Education

Ferrum College, Ferrum, VA Bachelor’s in Social Work

Ferrum College, Ferrum, VA Associate’s in Business Administration

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