Human Resource Public Relations

Donnell Void

** ***** *****

Charles Town, WV ***14

Tel: 703-***-**** Bus: 703-***-**** Email: *******@*****.***

PROFESSIONAL PROFILE

Human Resource Management with more than 11 years experience. Areas of expertise include communications, public relations, marketing, planning, developing and implementing of programs, payroll processing, staffing, benefits, safety and workers compensation

Track record of perfect attendance at all listed internship(s) and work experiences

Experience in listening attentively to others showing concern, care, compassion, and empathy with the goal of providing challenge and support

Adept at making sound decisions and solving challenging problems in individual and team settings

Skilled at preventing conflict amongst team members by using strong communication skills

Deep understanding of societal issues with experience in working both individually and as a member of groups to help dismiss stereotypes of diverse populations

Demonstrated leadership skills with the ability to delegate responsibilities and supervise

Ability to plan, organize, and prioritize work in a timely manner

Highly successful in managing board level relationships and managing capital.

QUALIFICATIONS

Budget/Cost Reduction

Government Marketing

Capital Formation

Information Systems/Technologies

Financial/Contract Negotiations

New Business Planning/Development

Industry Alliances

Outstanding interpersonal skills

Strong verbal communication

Issue resolution

Quick learner

Computer proficient

Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express

Communications

Operations/Labor Relations

Payroll

Benefits

Marketing

Public Relations

Public Safety

Law Enforcement Certified

RELEVANT EXPERIENCE

Project Development

Collaborated with a team of 16 individuals in the development of conducting ergonomic safety inspections and investigation of unsafe or unhealthful working conditions,

Worked directly with human resource departments, co-workers, and management to resolve the unsafe working conditions.

Documented and resolved issue which led to positive results.

Documentation

Wrote and edited documents to keep staff informed on policies and procedures.

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Creative Problem Solving:

Resolved product issue through consumer testing.

Marketing

Implemented marketing strategies which resulted in 210% growth in customer sales

Sales

Increased sales by 125% over a two year period and broke numerous sales records along the way.

Business Development

Initiated three key partnerships which resulted in 112% revenue growth.

Supervision

Supervised numerous teams of consisting of three or more staff members.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets, work schedules, etc

Used Microsoft Word for typing up legal documents and reports as assigned

Competitive Analysis

Performed competitive analysis to make recommendations for future company growth.

EXPERIENCE

Loudoun County Juvenile Court Service Unit December 2022 – Present

Team Lead/ Shift Supervisor

Certified Nursing Assistant

Assist the Youth Services Supervisor, as necessary, in monitoring shift operations of the facility and in the management of the youth. Monitors compliance with all procedures, policies, and regulatory standards for the Youth Service Specialists I and II.

Assists in mentoring and training coworkers. (Provides technical guidance; explains program policies and procedures.)

Ensures the safety of residents and visitors. (Oversees and guides staff in providing safety for all individuals involved in the facility’s programs and/or visitors to the facility; maintains compliance with applicable safety regulations.)

Performs control room functions. (Monitors security and communication networks; monitors the movement of youth, staff, and visitors; manages distribution of keys, devices, and security equipment; and completes documentation in automated systems.)

Assist the training coordinator with ensuring staff to maintain compliance with County, Department, and Division policies, procedures, and regulations. In addition to training staff on federal and state licensing and certification requirements.

Ensures services are provided within standards of applicable regulations, policies, and procedures; and documents opportunities to improve training

Prepares and maintains staff schedule and assignments for review; coordinates activities of all points of contact and technical support

Maintains appropriate contact with local, state, and federal agencies and department heads

Facilities project team meetings via Microsoft Teams and zoom

Keeps supervisors informed of team activities, issues, and improvised decisions.

Serves as point of contact in when providing technical assistance and guidance to senior leadership

Provides direct care for youth. (Supervises activities and youth; applies behavior management system and appropriate interventions with youth as defined by policies and procedures; plans, prepares, and facilitates programming; and provides crisis intervention.)

Administers medication. (Administers medication in accordance with Virginia Medication Administration guidelines and requirements.)

Mentors’ youth at the Youth Services Center (YSC). (Mentors assigned youth about behavioral and adjustment needs)

Conducts transfers, intakes, and releases at the YSC. (Conducts transfers of custody and intake and release of youth per County policies/procedures and applicable state or federal regulations; completes required documentation.)

Maintains required program documentation and records.

Plans, prepares, and facilitates age-appropriate activities that promote self-growth and stimulate youth’s interest.

May perform other essential job functions specific to the position and department assignment.

Supports and executes the mission of the Department and program area.

Reports all shift concerns to the appropriate Youth Services Supervisor.

Assist with training staff, contractors, and volunteers.

Provides regular feedback to new employees and their supervisor on their performance through monitoring and coaching; provides continued training as necessary.

Demonstrates work leadership, coaching, and guidance for co-workers.

Monitors video surveillance of youth and facility.

Performs intakes and releases according to policy and procedure.

Performs assigned clerical duties.

Applies the behavior management system and appropriate interventions with youth, physically intervenes in altercations among youth and responds to problematic situations within the facility.

Works in partnership with Loudoun County Public School teachers and other service providers at the facility.

Maintains basic discipline and control of youth; observes youth constantly to detect potentially dangerous or deceptive acts.

Provides regular checks on condition of youth while in their rooms and provides documentation for such checks.

Performs basic first aid duties, CPR, and administers variable medications, as or where appropriate, to the youth population in full conformance with and adherence to established policies and procedures, and consistent with the use guidelines of the medication.

Maintains security and control in the program at the level deemed necessary by the administration; coordinates with peers and supervisors to impose sanctions within established guidelines; and responds effectively to crisis situations in an emotionally neutral, objective, skillful manner.

Transports youth to court-related and similar appointments.

Completes special projects as assigned, independently or as a member of a team.

Performs other duties as assigned

Loudoun County Sheriff’s Office, Deputy Sheriff December 2013- December 2022

Graduated the Northern Virginia Criminal Justice Academy, June 2014

Dual Certified in Court Security & Corrections and Field Operations

Active Secret Security Clearance

Certified in Crisis Intervention Training

Performed preventive patrol in assigned beat;

Performed all assigned duties within the Adult Detention Center and Courthouse

Continually observes for criminal activity, safety hazards, traffic violations, persons needing

assistance, etc;

Becomes and remains familiar with patrol beats, geographic locations, known offenders,

neighborhood routines, potential problem areas;

Conducts security inspections and surveys of buildings and businesses and makes

recommendations regarding security, etc;

Makes presentations to groups and individuals on subjects related to the job’s tasks and

functions;

Handles complaints made by the public, and by inmates

Observes for, detects and investigates violations of laws and ordinances and documents those

actions for future use;

Conducts interviews and interrogations of victims, witnesses, suspects and offenders;

Conducts searches of person, vehicles, places and things;

Identifies and arrests offenders, including subduing resistive arrestees;

Seeks and serves arrest warrants, search warrants and other court documents with in the jail and on the street

Assists prosecutors in the preparation of cases for trial;

Appears and testifies in court, juvenile hearings, at deposition sessions and similar

proceedings;

Enforces traffic and parking laws, including driving under the influence detection and

apprehension;

Controls, regulates and directs vehicular and pedestrian traffic;

Investigates traffic accidents, including protecting the scene, aiding the injured, controlling

traffic, clearing the scene, determining the cause, preparing reports and diagrams;

Assists disabled motorists;

Deals with children of all ages in a variety of situations, such as delinquents, minors requiring

authoritative intervention, neglected, abused, runaways, lost, found, victims of crimes, public

relations and instructional functions and informants.

Submits sprocket and other miscellaneous orders for maintenance

Deals with domestic disputes and other interpersonal and business contacts;

Recognizes and corrects or reports public hazards and inconveniences, as gas leaks, traffic

signals out of service, traffic obstructions and other safety hazards;

Responds to specific requests for ambulance/fire service and assists as needed;

Administers first aid, including CPR, to sick and injured persons on the street and in the jail

Investigates incidents involving dead persons resulting from criminal, accidental, suicidal and

natural causes, including determination of the circumstances and handling/removal of the

body and dealing with the family, relatives, friends, witnesses, etc;

Investigates reports of lost and found property;

Investigates reports of missing and found persons;

Investigated animal complaints, including the humane disposition of severely injured animals;

Directs and/or supervises civilian employees and the public at the scenes of crimes, accidents,

disasters, assemblies, etc;

Generally assists persons in distress and new committals to the jail

May perform desk duties, including telecommunications (telephone, computer terminal,

radio), assisting persons at the Adult Detention Center, processing reports;

Attends training as assigned;

Develops and maintains required skills and licenses/permits/certifications associated with

area of special instruction, expertise, etc. (Firearms qualification, evidence technician, juvenile

law, criminal investigations);

Trains new deputy’s and other deputy’s in areas of special skills or expertise;

Prepares clear, accurate and complete reports on any and all activities engaged in.

United States Postal Service March 2011- November 2013

Letter Carrier

Active Secret Security Clearance

Certified Government Licensed Driver

Sorts mail in delivery sequence for the assigned route.

Receives and signs for accountable mail.

Loads mail in vehicle.

Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes

Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.

Returns mail collected, undeliverable mail, and submit monies and receipts to post office.

Prepares mail for forwarding and maintains records of change of address information.

Prepares a daily trip report and maintains a list of the customers on the route.

Conducts special surveys when required.

Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.

Provides for mail security at all times.

Ratner Companies, May 2011- December 2011

Human Resource Specialist II

Recruited as Human Resource Specialist and tasked with the responsibility of executing payroll and benefits within the program. Merit provides responses that address Payroll, Benefits, Garnishments, Child Support Orders, Federal/State Tax Levies, and Student loan withholding orders. Tasked to process and manage all aspects for payroll and benefits to ensure accurate and timely processing of all employee data. As well as investigate, analyze and reconcile any pay and benefits related to any issues at hand.

Active Secret Security Clearance

Ensure timely receipt of District Business Event Logs, Payroll Logs and Special Circumstance Forms

Accurately process all changes on the District Business Events logs i.e. promotions, demotions, rate changes, transfers, terminations, statuses

Accurately key information from the Payroll logs i.e. personal leave hours, bonuses

Package payroll checks by regions and distribute them to proper Regional & District Managers

Responsible for ensuring the privacy and accuracy of payroll information for every personnel action

Research and resolve all pay related inquiries

Conducted background investigations and research on current and re-hired employees

Calculate manger bonuses in accordance with Special Circumstance forms

Maintain thorough and detailed records/files regarding tax actions and current status i.e. process Personal Change forms, W-2s, W-4s W-5s, and 1099 s.

Ensure timely processing on all direct deposit forms, tax forms, and garnishments

Processes and be involved with the process, etc processing adjustment runs, voids, manuals and monthly retail/bonus.

Update all call tickets related to Payroll and Benefits Respond to written and verbal requests regarding personnel/ payroll information

Run biweekly reports and review for accuracy making changes as needed prior to passing to Human resource Manager for review

Reviews and monitors output reports generated by the automated budgeting system. Makes final audit of time and attendance reports, expense accounts, and other vouchers; determines that necessary funds are available and that expenditures are in accordance with fiscal regulations.

Plan, design, develop, implement, and manage an enterprise-wide data architecture, data policies and programs, and complex data resources. Provide fast and easy access to universally-usable, consistent, and reliable data that supports information needs, decision-making and knowledge management.

Independently plans and executes major projects to obtain improved business capabilities, using judgment and knowledge of current system capabilities to broaden or narrow the scope of projects as warranted to identify and mitigate risk.

Providing written references, conveying information through developed written materials such as forms, brochures, procedures, and pamphlets required for documentation activities.

Informing employees regarding various programs and procedure requirements such as tenure, hours of work, benefits, general work expectations, and time off.

Preparing invoices and payment related to payroll reporting.

Supporting new employee orientation programs, notifies employees on health, dental, medical, and compensation benefits.

Maintaining confidentiality concerning personnel actions, legal actions, termination and non-renewal documents, and organizational plans.

Collecting information on benefits, salaries, and issues regarding contract negotiations.

Providing recommendations to the Vice President of Human Resources on training programs, trouble areas, and many other opportunities.

Providing overall assistance and research support to HR and Finance teams on benefit policies, programs, and procedures.

Install, maintain, monitor and/or troubleshoot software and/or hardware to assure optimum performance. Assist customers in providing guidance on proper use of policies, standards, hardware and/or software. Assist in the development of policies and procedures for assigned specialties.

Utilizes Automatic Data Processing Payroll Solutions software to streamline our payroll processing, tax prepping, and for uploading/ downloading garnishment file

Maintain and developed a database spreadsheet for ADP records, reports and support files for auditing purposes

Department of Transportation/ Federal Aviation Administration October 2009–September 2010

Human Resource Assistant, 0203

Originally recruited as a Human Resource Assistant, then appointed by Upper-level Management as a Program Assistant and tasked with the responsibility of executing a turnaround within the program. Merit provides responses that address clerical and administrative issues and offers guidance to FAA program offices on matters related to occupational safety, health, and environment.

Active Secret Security Clearance

Worked as a Program Assistant for the National Employee Safety and Workers' Compensation Division Program

Analyzes Continuation of Pay (COP) and Office of Workers' Compensation Program (OWCP) cases

Serves as liaison between the regions and respective Department of Labor (DOL), OWCP field offices to ensure that cases are appropriately documented and adjudicated.

Conducts research and provides technical answers to inquiries from employees and Department of Labor officials regarding pay, personnel/payroll issues, continuation of pay, wage loses and other workers' compensation issues

Prepares responses that address clerical and administrative issues to support the Division

Provided advice and guidance to FAA program offices on matters related to occupational safety, health, and environment to include communication and awareness of Occupational Safety and Health (OSH) and environmental programs (Occupational Safety, Health, and Environment (OSHE))

Performs a variety of safety inspections in workplaces covered by OSH Act of 1970.

Conducted and assisted in ergonomic safety investigation of unsafe or unhealthful working conditions, which could cause potential injuries

Serves as the point person for the preparation and tracking of time and attendance and travel planning and management.

Responsible for communicating, coordinating, cooperating and collaborating with a variety of personnel and managers on any administrative changes

Performed in-depth analysis of existing automated and manual systems to determine what can be used or changed

Specify inputs and outputs, appropriate data structure, module interface plans, detailed layout of files, and test plans.

Knowledge of general office administrative procedures, concepts and practices

Reviews incoming mail and reports for proper and correct grammar, punctuation and spelling.

Provided consultation and instruction to functional area users on our database and files along with accessing techniques, search strategies, processing and space utilization efficiencies, database security procedures, backup and program recovery, and testing techniques.

Composes non-technical correspondence and reports from oral instructions, information obtained from files, and data obtained from staff members.

Develops background information and prepares outlines for the supervisor's public speaking engagements for training classes on Workers Compensation program issues

Assisted in the responsibility for facilitating and coordinating technical solutions for approved projects, system improvements, and ad-hoc or emergency requests.

Establishes, maintains, and purges Official Personnel Folders and other office files.

Reviews drafts submitted and designs forms, insuring there is no duplication of existing forms.

Gold’s Gym International July 2008 – October 2009

Assistant General Manager

Manage Front Desk Associates and Kid's Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kid's Club Operations Manual are followed at all times

Conducts monthly staff meetings with these departments

In charge of the all the gym’s budgets and scheduling for staff coverage

Ensures that all employees are wearing proper uniform attire and name tags

Manage Daily Activity Log

Directs and controls all gym walk-thru with potential customers

Responsible for the control of each Associates' cash draw and cash deposits.

Also, to ensure that all daily deposits are processed and made on time to the Bank.

Properly manage and maintain operational and payroll budget

Manages and support retail, concession and tanning sales and promotions

Conducts daily and month-end inventory on supplies, retail, concession, and all gym equipment

Hires, trains and supervises all Front Desk and Kid's Club Associates

Responsible for completing HR paperwork and conducting new hire orientation for Front Desk and Kid’s Club Associates

Works with Regional Human Resource Manager on payroll processing and other HR issues for the Gym

Serves as Liaison with Corporate Customer Care Department

Manages and controls the Maintenance Log

Utilized Lawson, Oracle, Enterprise Sales Management System and ADP processing to conduct payroll, posting job announcements, productivity/ sales, benefits, time and attendance, and garnishments

Gold’s Gym International December 2007 – July 2008

Senior Membership Advisor

Responsible for promoting and selling memberships to potential new members, selling renewals and upgrades to current gym members

Enthusiastically represented the company by professionally greeting visitors

Conducted personalized tours for new members and employees as part of the orientation program

Evaluate goal setting fitness programs based on the individuals' needs

Develop and display knowledge of business, personal training and Gold's group exercising classes

Brainstormed with managers to develop innovative marketing strategies to improve in selling membership

Establishes and maintains a referral program by creating window displays to increase membership interest and attract customers to the facility

Generates sales through Company and employee sponsored outreach and promotions within the community on a monthly basis

Responsible for maintaining accurate sale records

Follows up on all prospects

Conducts telephone inquiries

Radford University January 2007 – May 2007

Work Study

Consistently check student and faculty members identification when entering the facility

Maintaining public safety and accordance with Radford University Facility rules

Radford University, Campus Recreation January 2006 – May 2007

Intramural Supervisor/ Official

Responsible for the Supervision of twenty officials and scorekeepers and student activities

Enforce rules and regulations of several intramural sporting activities while ensuring player safety and accordance with the rules

Fairfax County Public Schools College Partnership Program May 2006 – July 2006

Internship/ Counselor

Consistently comply with rules and guidelines of Fairfax County Public School Student's Rights and Responsibilities for Student Behavior

Responsible for the Supervision of Students and student activities

Assist in developing a greater appreciation of personal integrity, responsible conduct, and respect for all individuals

Help maintain positive attitudes toward academic achievement and enhance time management skills as well as interpersonal skills

Belle Haven Country Club May 2005 – August 2005

Pool Operator/ Manager

Responsible for the supervision of eleven lifeguards at a recreational facility including scheduling employee work shifts, managing work flow, and monitoring chemical levels in the pool

Recognized by senior management for delivering exceptional service and maximizing customer satisfaction by being awarded the “Employee of the Month”

US Aquatics May 2004 – August 2004

Pool Operator/ Manager

Performed daily pool operations including: monitoring the hourly flow of the pool water, maintaining appropriate chemical levels, and supervising swimming area and other lifeguards

Trained incoming lifeguards on pool scanning and the aspects of being alert at all times in case of an emergency

Awarded the “Employee of the Month” for the three months of the summer on behalf of my exceptional work performance

Southern Management Aquatics Division May 2000 – July 2003

Pool Operator/ Manager/ Lifeguard

Supervised four lifeguards at a recreational facility while holding managerial responsibilities

Ensured public safety by interacting with many different people on any given day

EDUCATION

Radford University

Radford, VA US

Bachelor’s Degree – May 2007

Psychology and Criminal Justice

National Society of Collegiate Scholars

Dean’s List, Fall 2003 - Spring 2007

Related coursework: Research in Personality, Research in Brain and Behavior, Consumer Psychology, Information Technology, Introduction to Professional Practice, Courts and Criminal Procedures, Forensic Psychology, Spanish I, II, and III, and Criminal Law and Evidence, Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling, Fundamentals of Communication, Strategic Sales, and Retail Marketing, Certified Employee Benefits Specialist

Graduate Courses : Consumer Psychology, Forensic Psychology, Research in Personality, Sports Psychology & Spanish III

Languages: Spanish

Spoken: Intermediate

Written: Intermediate

Read: Intermediate

2020 - Present

Master of Arts in Human Services Counseling:

Crisis Response & Trauma

Liberty University, Lynchburg, VA

Effective ways to apply crisis counseling and mental health support skills to relief efforts while providing effective trauma therapy.

Trauma Assessment and Interventions, Emotional and Spiritual Care, PTSD and Combat Related Trauma & Acute Stress, Grief and Trauma Therapy

Credits: 15 completed

AFFILIATIONS

Alpha Sigma Phi

Member/ Scholarship Chair/ Corresponding Secretary

Achievements/ Accomplishments

Loudoun County Sheriff’s Office

- Recipient of numerous Meritorious Action Awards

- Team of the Month Award x 5

- Advance Crisis Intervention Training

- Field Training & Corrections Training Officer

- General Instructor

- Taser Operator/ M4 Rifle Operator/ Chainsaw Operator

- Personal Radiation Detector

- Search and Rescue/Project Lifesaver Team

- Supplemental Recruiting Unit Team

- Civil Disturbance Unit Team Member

Loudoun County Juvenile Court Service Unit

- Team of the Month Award x 2

- Voted Leader of the Month Amongst my peers x 1

- Department of Nursing Certified Medication Assistant (CNA)

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