Project Manager Risk Management

David Kassab

408-***-**** *******@*****.*** LinkedIn

Summary

Technical Project Manager with over 12 years of experience in enterprise software and B2B SaaS solutions. Expert at managing a backlog of high-impact initiatives while maintaining clear, up-to-date roadmaps and effective cross-team communication. Adept in Agile methodologies, technical requirement crafting, and risk mitigation to drive measurable customer and project success. PMP-certified professional skilled at thriving in fast-paced, dynamic environments. Core Skills

• Project Management: Well Organized, Excellent Time Management Skills, Technical Product Management, Enterprise Systems, Stakeholder Management

• Analytical & Problem Solving: Strong Analytical Skills, Troubleshooting Skills, Strong Problem-Solving Skills, Root Cause Analysis

• Communication & Leadership: Oral Presentation Skills, Written And Verbal Communication Skills, Collaboration Skills, Conflict Resolution Skills, Proven Leadership Skills

• Professional Attributes: Strong Initiative, Intuitive, Creative, Strategic Thinking, Meticulous, Attention To Detail, Consistent, Ac- countability, Adaptable, Decision-Making Skills, Highly Motivated Work Experience

InflowCX/Amplix Mar 2023 - Jan 2025

Project Manager San Jose

• Directed cloud-based customer projects, utilizing Wrike and Salesforce to maintain organized project documentation and support scalable initiatives.

• Applied scrum, Waterfall, and Agile methodologies to optimize workflow, contributing to effective backlog prioritization and project readiness.

• Collaborated cross-functionally to develop creative solutions during User Acceptance Testing (UAT), ensuring clarity in project updates and stakeholder communications.

• Streamlined customer engagement processes through diligent change management and API integration, reinforcing enterprise systems support and technical product management.

ShoreTel/Mitel Aug 2007 - Jun 2022

Senior Cloud Project Manager, Engagement Coordinator San Jose

• Led comprehensive cloud-based customer projects by managing project backlogs and coordinating multi-team efforts to meet specific scopes and deliver timely outcomes.

• Executed Agile and Adaptive project plans to elevate customer satisfaction, while maintaining an up-to-date roadmap for clear stakeholder updates.

• Implemented robust procedures with sales and data teams to troubleshoot and resolve issues through focused root cause analysis. Colortech/VIP Litho Jan 2006 - Jun 2007

Planner & Customer Service Representative Redwood City

• Developed project technical requirement plans and tracked jobs throughout the print process optimization using ms project products to communicate effectively.

• Negotiated with vendors and customers to optimize operating costs for revenue growth opportunities via cost reduction

• Served as a key customer service liaison for international supply chain logistics

• Created digital marketing brand strategy print plans tailored to user specifications and distribution needs. Education

California State University 2006

Bachelor of Arts, Philosophy

Certificates

• Project Management Professional (PMP):Project Management Institute Jan 2023

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