Data Entry / Office Manager

KEY AREAS OF EXPERTISE

Office Operations Management

Administrative Processes

Policies and Procedures Implementation

Project and Process Management

Human Resources Processes

Team Leadership and Development

Performance Management

Budget Oversight

Records Management

Change Management

Data Analysis

Data Entry

Proactive Problem Solving

Excellent Communication Skills

Critical Thinking

Exceptional Organizational Skills

Meticulous Attention to Detail

TECHNICAL PROFICIENCY

MS Office Suite

SharePoint

Workday

EDUCATION

STRAYER UNIVERSITY, Woodbridge, VA

Completed coursework in Business Administration

Efinal Completion Certificate – Moseley Real Estate School (July 2016)

Multifaceted Operations/Office Manager with significant experience in handling a wide range of human resources, administrative, technical, and executive support tasks. Seeking a full-time position where my expertise can be used to develop solutions and implement procedures that improve office operations and increase efficiency with a focus on the bottom line. Adept at leading and motivating high-performance teams, building collaborative relationships with business partners, and providing superior service across the board.

PROFESSIONAL EXPERIENCE

TARGET CORPORATION, Wake Forest, NC – 10/2017 to Present

Customer Service Representative / Cash Office Associate / Salesfloor Associate

Help customers with complaints and questions, provide customers information about products and services, and process returns

Managing daily cash flow, including counting the previous day's cash, balancing the store safe, processing deposits, and preparing cash advances for the next day. Key responsibilities include ensuring the store's safe is funded, completing financial audits, and maintaining accurate records of all cash transactions and discrepancies. This position requires strong attention to detail, accuracy in handling money, and the ability to follow security and financial policies.

Conduct routine cycle counts and inventory audits to assist the store, and sales floor teams, replenish inventories while minimizing excess

Maintain and organize store displays to enhance product visibility and expedite product location activities

(Full-time Care Giver, Bristow, VA – 2/2016 to 1/2017)

CSRA, Bristow, VA – 4/2013 to 1/2016

Formerly Computer Sciences Corporation – CSC

Operations/Office Manager – Program Management Office (PMO)

(position eliminated – budget cuts)

Directed the operations of a technology-based PMO for the successful delivery of projects that drove business value

Implemented strategies and solutions to strengthen business operations, enhance operational procedures, and ensure a smooth business operation

Oversaw projects throughout the entire project lifecycle to ensure project goals were met and aligned with business objectives

Provided leadership, coaching, and development to Project Managers for large scale enterprise programs and projects

Acted as regional HR representative; managed employee records, tracked new hires and terminations, and handled employee relations issues

Conducted performance appraisals and implemented bonus incentive plans

Served as liaison between HR, managers, and employees to resolve employee relations issues promptly

Monitored performance of assigned organizations and reviewed, analyzed and reconciled financial reports for distribution to senior management

COMPUTER SCIENCES CORPORATION (CSC), Manassas, VA – 4/2009 to 3/2013

Operations/Office Manager – Program Management Office

Conducted audits on Defense contracts in fulfillment of Government agency requests and regulatory compliance

Audited and performed assessments on multiple areas of the organization including staffing, funding, property, and deliverables

Performed comprehensive evaluations to enhance procedures, processes, and systems; recommended solutions for improvement to management

Reviewed resumes to ensure prospective employees met labor category requirements

Hired, on-boarded, and supervised administrative employees; provided performance management, evaluations, and feedback to managers

Prepared and monitored staffing budget

COMPUTER SCIENCES CORPORATION (CSC), Falls Church, VA – 7/1998 to 3/2009

Program Support Manager – Program Management Office

Created office processes and procedures that streamlined workflow and reduced costs

Coordinated multi-million dollar Department of Defense and Commercial proposal efforts and managed all areas of the proposal production process

Trained and supervised 17 administrative staff members

Scheduled temporary staff to support proposal efforts and end-of-fiscal-year project completions

Managed nine diverse contracts and numerous projects

Guided managers, staff, and representatives on project procedures and proposal preparation

Provided instruction to project leaders on the use of PMO tools that improved reporting and financial management

Reviewed technical requirements, solutions, funds, resources, deliverables, quality assurance, and close-out activities

Collaborated with senior management, project leads, and other project affiliates to achieve critical business objectives

Handled all facility related actions for seven sites and 800 personnel; secured permanent and temporary office space, furnishings, and PC equipment

Prepared monthly space utilization reports to support cost allocations

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