Customer Service, data entry, administrative support

DOMINIQUE ROBINSON 773-***-****

Chicago, IL ***49 *************.**@*****.***

SKILLS & QUALIFICATIONS

Service-focused and responsible Administrative/Customer Support professional Excellent communication skills with active listening to assist internal and external customers.

●Outstanding customer service skills and ability to maintain professionalism in diverse situations

●Skilled with accurately entering various types of data

●Highly organized and ability to multi-task to complete projects on time

●Adept with efficiently handling high volume calls

●Dedicated team player that also works productively independently

●Computer skills: Microsoft Word, Excel, NextGen Health Information System, COPA data management software, MyTeachingStrategies, Smartsheets, DataSay, and proprietary data management systems

PROFESSIONAL EXPERIENCE

Administrative & Program Support

●Collect and enter personal, demographic, and health records data and maintain databases

●Set up new client files and scan documents for electronic files

●Create and maintain HR files for site staff, ensure credentials and annual physicals are up to date, and scan and enter new information

●Review attendance records and determine if any discrepancies between manual and database records

●Coordinate meeting set up for staff and visitors

Health Aide

●Maintain health schedules and health information for individuals’ health records

●Follow up on health care referrals and assist families in accessing needed services

●Perform hearing and vision screenings and enter results into COPA data system

●Send letters to families regarding missing health screenings and maintain case notes

Medical File Coordinator

●Enter data into NextGen Health Information and ensure accuracy

●Review medical records for completeness and maintain alpha/numerical file systems

●Obtain authorizations and request updated health and medical records

●Organize forms and files and prepare correspondence and reports

●Scan documents to transition to electronic records

Customer Service

●Greet and assist clients and customers, answer calls, assist or direct callers

●Manage high call volumes with tact and professionalism

●Maintain patience and when resolving customer issues

EMPLOYMENT EXPERIENCE

Program Aide/Health Aide, Easter Seals/Addison Group, Chicago, IL 02/2016-2019

File Assistant (contract assignment), Charter School/Addison Group, Chicago, IL 10/2015-12/2015

Nanny/Caregiver, Chicago, IL 05/2010-08/2015

Customer Service Representative, Dial America Marketing, Lombard, IL 10/2008-4/2010

Medical File Coordinator, Midwest Orthopedics at Rush, Westchester, IL 6/2004-3/2006

EDUCATION

High School Diploma, George W. Collins High School, Chicago, IL

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