Program Manager Continuous Improvement
Resume:
mfa
MARCEL FIGUEROA ADLIT
**** ********* **. ******** *****
JENNY’S AVE. BRGY ROSARIO
PASIG CITY 1609
MOBILE: +63-915-***-****
e-mail: ******.*****@*****.***
Experienced analytics and operations leader with 20+ years of experience spanning semiconductors, electronics, healthcare, and BPO industries. A Certified Lean Six Sigma Yellow Belt with a strong foundation in Industrial Engineering, known for driving efficiency and translating data into actionable insights. Proven track record in workflow optimization, FMEA, cost modeling, and cross-functional collaboration. Adept at crafting scalable reporting solutions that improve performance and enhance customer experience. Recognized for a structured, data-driven approach and a relentless commitment to continuous improvement, operational excellence, and business impact. WORK EXPERIENCE:
Nov 2024 – Jun 2025 REPORTING AND ANALYTICS ASST. MANAGER CARELON GLOBAL SOLUTIONS PHILS.
Jan 2022 – Oct 2024 DELIVERY EXCELLENCE ANALYTICS ASST. MANAGER CARELON GLOBAL SOLUTIONS PHILS.
24th – 29th Flr. Alliance Global Tower
11th Avenue, corner 36th St, BGC Taguig
Metro Manila 1636
With this position my primary objectives are as follows:
• Determine operational objectives by studying business functions; gathering information, evaluating output requirements and formats.
• Construct workflow charts and diagrams; studying system capabilities; writing specifications.
• Improve systems by studying current practices, designing modifications.
• Maintain user confidence and protect operations by keeping information confidential.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Contribute to team effort by accomplishing related results as needed.
• Validate resource requirements and develop cost estimate models.
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group.
• Interpret, evaluate and interrelate research data and develop integrated business analyses and
• projections for incorporation into strategic decision-making.
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
• Suggest changes to senior management using analytics to support your recommendations.
• Actively participate in the implementation of approved changes.
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• Ensure data visualizations uphold high standards of accuracy, consistency, and compliance in collaboration with the Data Governance and Data Quality Assurance teams.
• Implement rigorous quality checks and validations on visualization outputs to guarantee reliability and trustworthiness of the presented data. mfa
Jan 2019 – Jan 2022 OPERATIONAL EXCELLENCE BUSINESS ANALYST CHANGE HEALTHCARE PHILS.
17th Floor, Piccadilly Star Bldg.
4th Ave, BGC Taguig
Metro Manila 1636
With this position my primary objectives are as follows:
• Determine operational objectives by studying business functions; gathering information, evaluating output requirements and formats.
• Construct workflow charts and diagrams; studying system capabilities; writing specifications.
• Improve systems by studying current practices, designing modifications.
• Maintain user confidence and protect operations by keeping information confidential.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Contribute to team effort by accomplishing related results as needed.
• Validate resource requirements and develop cost estimate models.
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group.
• Interpret, evaluate and interrelate research data and develop integrated business analyses and
• projections for incorporation into strategic decision-making.
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
• Suggest changes to senior management using analytics to support your recommendations.
• Actively participate in the implementation of approved changes.
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• participate in the implementation of approved changes.
• Create informative, actionable, and repeatable reporting that highlights relevant business trends
• and opportunities for improvement.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues. Jan 2016 – Jan 2019 PROGRAM & PROJECT MANAGEMENT ANALYST ACCENTURE PHILS.
5TH Flr., Global One Bldg.
Lot 5 Block 2 E-Commerce Road
Eastwood City (Libis),
Quezon City, 1110 Philippines
With this position my primary objectives are as follows:
• Creating, managing and disbursing reports related to the project.
• Maintaining project assets, communications and related database(s).
• Evaluating and monitoring the overall project.
• Reviewing and reporting the project’s budget and finances.
• Routinely performing complete or component analysis.
• Notifying the entire project team about abnormalities or variances.
• Responsible for the Operational excellence framework for the project. mfa
Jan 2015 – Sep 2015 CUSTOMER SUPPORT REPRESENTATIVE VERIZON ONLINE
CONVERGYS PHILS.
10th - 21st Flr., MDC 100 Bldg.
Eastwood City (Libis),
Quezon City, 1110 Philippines
May 2014 – Nov 2014 TECHNICAL SUPPORT REPRESENTATIVE VERIZON ONLINE
ALORICA PHILIPPINES INC.
5th Floor, Alphaland Southgate Tower
EDSA cor. Chino Roces Avenue
Makati City, Metro Manila
With this position my primary objectives are as follows:
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary. Oct 2012 – May 2014 PRODUCTION SUPERVISOR
MANUFACTURING – SEMICON GROUP
INTEGRATED MICRO-ELECTRONICS INC.
North Science Ave. Laguna Technopark
Special Export Processing Zone
Biñan, Laguna 4024 Philippines
+632-***-**** Ext. 5098
With this position my primary objectives are as follows:
• Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Ensure optimal machine utilization.
• Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
mfa
• Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed. Mar 2012 – Aug 2012 PRODUCTION CONTROL SUPERVISOR
PRODUCTION DEPARTMENT
DAIKYO INTERNATIONAL PHILIPPINES INC.
103 Quality Drive, PEZA SEPZ
Carmelray Industrial Park 1
Canlubang, Calamba City, Laguna
With this position my primary objectives are as follows:
• Ensure steady flow of production activities; produce the right product, in the right quality, quantity and at the right time.
• Ensure optimal machine utilization.
• Oversee the Production Department scheduling, production control, inventory control and output.
• Motivate and develop a cohesive production team.
• Initiate, recommend, investigate, trouble-shoot and provide solutions and actions to prevent the occurrence of any nonconformities relating to the products, process and quality system.
• To lead a team of technicians and operators to meet production yield and target.
• In charge of production daily output requirements and operational efficiency.
• Responsible for the workshop operators' discipline and attendance, as well as plan their working shift schedules.
• Improve the present manufacturing or production processes to boost productivity, quality, and profitability for a company.
• Create production plan based on delivery requirement. Jun 2000 – Dec 2011 PROCESS DEVELOPMENT ENGINEER
SLIDER HEAD DEVELOPMENT
HEAD PROTOTYPING DEPARTMENT
HITACHI GLOBAL STORAGE TECHNOLOGIES
PHILIPPINES CORP.
Special Export Processing Zone
Laguna Technopark
Biñan, Laguna
mfa
With this position my primary objectives are as follows:
• Works with the product design teams to formulate a manufacturing process for the new product.
• Work with equipment designers and manufacturing officers to develop a cost-effective and working production process of the new product.
• Set detailed specifications and implement production plans.
• Conducting tests on systems for efficiency and accuracy till a quality and cost-effective production process is implemented successfully.
• Oversee process design projects and make sure the projects are completed on time.
• Ensure that throughout the manufacturing process, follow the financial budgets.
• Improve the present manufacturing or production processes to boost productivity, quality, and profitability for a company.
• Research and purchase new manufacturing technology, work in collaboration with the engineering department to better production equipment functionality.
• Implement the transition of updated technology to make sure production continues successfully without any hassles.
EDUCATION:
July- Oct 2011 Bachelor of Science in Industrial Engineering University of Batangas
Batangas City, Batangas
1994 – 1998 Bachelor of Science in Industrial Engineering (4th Yr.) Lyceum of the Philippines
Intramuros, Manila
1991 – 1993 Computer Programming
Systems Technology Institute (STI)
Amorsolo, Makati
1987 – 1991 San Pedro Relocation Center National High School United Bayanihan, San Pedro, Laguna
1981 – 1987 Sebaste Central School
Sebaste, Antique
PERSONAL INFORMATION:
AGE: 49 BIRTDATE: July 1, 1975
STATUS: Married BIRTHPLACE: Manila
REFERENCES:
Available upon request.
Contact this candidate