Operations Manager Customer Service

ILAN ALAEV

Vaughan, ON 416-***-**** *****.****@*****.***

Professional Summary

Results-driven Logistics and Operations professional with extensive experience in managing large-scale delivery operations, home deliveries, and furniture logistics. Proven ability to lead teams of 20–40 employees, handle 300+ deliveries per month, and improve operational efficiency by 50%. Adept at optimizing routes, reducing costs, and ensuring exceptional customer service. Prepared to excel as an Operations Manager, Director of Operations, or Sales Manager in the logistics or furniture retail industry.

Core Skills

Logistics & Operations:

Supply Chain & Logistics Management

Home Delivery Operations

Transportation & Route Optimization

Warehouse & Inventory Management

Leadership & Business:

Team Leadership & Staff Training

Process Improvement & Cost Reduction (50%)

Vendor & Client Relationship Management

Sales & Customer Service in Furniture Retail

Technical:

Microsoft Office, SAP, WMS, TMS

Fluent in English & Russian

Professional Experience

Logistics Operations Manager – Ave Logistics, Toronto

January 2023 – Present

Lead a team of 10–20 employees in managing daily logistics and home delivery operations across Ontario.

Coordinate over 300 deliveries per month, ensuring on-time arrival and room-of-choice service.

Achieved a 50% improvement in operational efficiency through route optimization and process redesign.

Implemented new tracking and scheduling systems, reducing delays and improving customer satisfaction.

Built strong vendor and client relationships to ensure seamless delivery operations.

Business Owner – Alaev Logistics, Toronto

April 2015 – January 2023

Founded and grew a successful logistics and home delivery company serving clients across Ontario.

Managed a delivery team of 10–15 employees, handling 300+ monthly shipments.

Reduced delivery delays by 50% through optimized transportation planning and scheduling.

Negotiated contracts with vendors, improving service quality and cost efficiency.

Maintained precise records of inventory, routes, and client orders to ensure operational accuracy.

Education

Available upon request.

Contact this candidate