Administrative Assistant Customer Service

Hope Sheehan

*** **** ** *********, ** ***** 774-***-**** *******@*******.***

Professional Summary

Experienced Administrative and Office Management Professional with 15+ years of expertise across bookkeeping, HR, property management, and mutual fund operations. Extensive QuickBooks knowledge, proven ability to manage remote work environments, and strong background in customer service, payroll, and compliance. Adaptable and detail-oriented with a record of supporting organizations in both corporate and small business settings.

Key Skills

• QuickBooks (payroll, A/P, A/R, reconciliations)

• Remote Administrative Support

• Payroll & HR Administration

• Customer Service & Scheduling

• Accounts Payable/Receivable

• Property Management

• Invoicing & Data Entry

• Office Management & Compliance

Work Experience

American Climbers – Hopkinton, MA

Administrative Assistant / Scheduler April 2024 – January 2025 (Seasonal, In-Office)

• Scheduled estimates and routed work for crews

• Managed invoicing, accounts receivable, and customer follow-up

• Answered all incoming calls, data entry, inventory, filing, and office supplies

Johnson Family Ventures – Remote

Administrative Assistant & Property Manager May 2014 – September 2023 (Remote)

• Managed all bookkeeping, payroll, and reconciliations in QuickBooks

• Oversaw rental properties: advertising, tenant screening, leasing, SMOC applications, and legal/contractor coordination

• Maintained all accounting, tax submissions, and estate management records

• Provided administrative support for estate properties and multiple business entities

G & P Landscape & Construction – Remote

Business Office Manager August 2018 – October 2024 (Remote, Seasonal/Part-Time)

• Processed payroll, reconciled business banking and credit card accounts

• Managed invoicing, deposits, quarterly and year-end financial reports

• Created marketing materials and managed client communications

Carlyle House – Framingham, MA

Business Office Manager March 2018 – Current (Part-Time, Hybrid Remote/In-Office)

• Managed payroll for ~100 employees and all HR functions, including benefits and compliance

• Handled OSHA, MA Health, Social Security reporting, PBJ staffing reports

• Supervised IT, vendor coordination, invoicing, accounts reconciliation, and AP submissions

• Produced newsletters, correspondence, and oversaw supply chain management

JC Parmenter – Hopkinton, MA

Administrative Assistant August 2015 – March 2018

• Customer service, scheduling, website maintenance, and social media

• Managed QuickBooks client billing, payroll, and financial reporting

• Created advertising campaigns and maintained client/job records

Johnson’s Auto Literature – Framingham, MA

Administrative Assistant September 2007 – September 2014

• Full-charge bookkeeping with QuickBooks: A/P, A/R, payroll, reconciliations, tax filings

• Coordinated estate, business, personal, and trust accounts

• Handled advertising, customer service, and legal/financial correspondence

PNC Global Fund Services (formerly PFPC/First Data) – Boston, MA

Various Roles in Mutual Fund Operations February 1997 – 2003

• Promoted through multiple roles: Investor Services Representative Senior Cash Processing Operations Analyst Unit Manager Business Systems Analyst

• Supervised teams of up to 19 employees, handled payroll, reporting, training, and process improvement

• Managed client relationships, compliance, and implementation of new software products

• Improved departmental efficiency with QA programs and workflow enhance

Hopkinton High School – Hopkinton, MA

High School Diploma, 1988

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