Customer Service Information Technology
Resume:
JIMMY GARRETT JR
INFORMATION TECHNOLOGY
PROFESSIONAL
SKILLS
CompTIA A+
CompTIA Network+
• Materials Transportation
• Shipping and Receiving
• Materials Management Experience
• Warehouse Functions
Knowledgeable of I9 Solutions
(electronic I9)
•
• IT/User Device Support
• Excellent customer service skills
• Proficient in Microsoft Office
• Proficient in Receptionist Duties
• Excellent communication skills
Components of Desktop PC's,
Installations & Configuration of
Operating Systems, Maintain &
Troubleshoot Installations of Microsoft
Windows & Windows Operating
Systems, Network Connections,
Network Technologies, Support
Laptops, Portable Computing Devices,
Printers & Scanners, Support PC
Security, Replace Computer
Hardware, Systems Components
•
Detail-oriented leader with a proven track record in warehouse management, customer service support, and administrative assistance. Successfully launched a business that generated over $50,000 in revenue within its first year, demonstrating strong entrepreneurial skills and business acumen. Highly motivated to transition into the IT sector, equipped with certifications including Microsoft SC-900 and CompTIA A+, while actively pursuing additional qualifications in CompTIA Network+, Security+, Linux, and Microsoft Azure. Committed to leveraging exceptional communication skills and adaptability to contribute effectively in entry-level IT positions within both private and government sectors.
WORK HISTORY
October 2024 - July 2025
Sales Associate and Training Specialist Empire Elite Enterprise, Houston, TX
December 2023 - July 2024
Sales Associate Insightful Minds and Solutions, Houston, TX February 2022 - June 2023
Warehouse Lead Walmart distribution, Houston, TX
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
•
• Built relationships with customers to encourage repeat business. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
•
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Helped bring in new talent and trained them to company standards. Provided positive first impressions to welcome existing, new, and potential customers.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
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Answered customer questions about sizing, accessories, and merchandise care.
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• Employee onboarding and training.
• Perform safety walks that align with 5's.
CONTACT
Houston, Texas 77044
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Bold Profile
CompTIA Security+
Interpersonal
TCP/IP, LAN, WAN, VLAN, Wi-Fi,
VPN, VOIP, Install, Operate, Manage,
Support & Troubleshoot Network
•
Identify Security Threats, Harden
Internal Systems & Services, Secure
Network Communications, Manage
PKI's, Enforce Organizational Security
Policies & Monitor Security
Infrastructure
•
Communication, Customer Service,
Emotional Intelligence, Positive
Attitude, Conflict Management,
Teamwork, Time Management,
Problem Solving, Active Listening.
•
• Customer service
• Teamwork and collaboration
• Problem-solving skills
• Listening skills
CERTIFICATIONS
• CompTia A+ certified
Microsoft Security Compliance and
Identity Fundamental certified
•
• Linux/LPI
VOLUNTEER WORK
I have worked with spca to help end
euthanasia in our animal shelters here in
houston also partnering with non profits
like paws to help reach our goals and
build more shelters to provide more
housing for our furry friends and also
helping by creating more jobs here in the
houston area.
I have also been working with the
D.A.R.E program as they revamp their
curriculum to help struggling kids with
mental health, peer pressure, and the
opioid drug epidemic.
June 2021 - December 2021
User Device Tech/IT Technician BE Staffing Solutions/ Houston ISD, Houston, TX
September 2017 - March 2021
Warehouse Associate Peleton Interactive, Houston, TX January 2012 - June 2017
Private Security Officer Champion Security Service, Houston, TX Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
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• Inbound/ Outbound lean implementation.
• Staged and sorted products for loading.
Protected company inventory by maintaining and organizing storage areas.
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• Loaded and unloaded trailers with care and efficiency. Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
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Removed damaged products from outgoing shipments during final inspections.
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• Executed system tests to ensure quality assurance of products. Collaborated closely with other teams to ensure successful project completion.
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• Identified opportunities for process optimization and automation. Communicates highly technical information to both technical and nontechnical personnel, and recommends hardware and software solutions.
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Completes the definition, design, images, and tier three support of end users computing devices.
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Develops, analyzes and maintains tools that support and automate processes for hardware or software product release.
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May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
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Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
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Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
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Maintains passwords, data integrity and file system security for the end user devices
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• Control Inventory
Packed and labeled merchandise to prepare for loading and shipment to customers.
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Communicated effectively with team members on matters related to work assignments.
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• Assembling Peloton equipment
• Shipping, receiving, and picking product
• Forklift Certified
• Warehouse organization
• Delivery & customer service
• Investigated reports of theft and vandalism on the property. Escorted employees, visitors, or contractors during their time on the premises.
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Addressed customer concerns in a professional manner while enforcing company regulations.
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• Monitored CCTV systems to detect any unauthorized activities. Secure Premises by patrolling property
Monitoring surveillance.
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• Prevent damage to property as well as full protection to client.
• Restrain all possible threats.
• De-escalate intense situations
EDUCATION AND TRAINING
Associate of Arts
San Jacinto Jr. College, Houston, TX
Some College (No Degree)
My Computer College, Houston, TX
January 2014
Universal Technical Institue, Houston, TX
May 2007
High School Diploma
Northshore Sr. High School, Houston, TX
Expected in May 2027
No Degree Computer Science
Lonestar College, Houston, TX
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