Customer Service Representative

Sade Sims

**** ******** **. · 706-***-**** · *******@*****.***

Professional Summary

Dynamic customer service and sales professional with over 15 years of experience in retail, telecommunications, and service industries. Skilled in team leadership, account management, and client relations. Recognized for driving sales, training and developing high-performing teams, and maintaining strong customer satisfaction.

Professional Experience

Sales Consultant Representative

Xfinity (Comcast) · May 2022 – July 2024

- Delivered outstanding customer experiences by opening, closing, and transferring accounts while resolving service issues.

- Consistently met and exceeded sales goals by promoting bundled services and upselling products.

- Maintained accurate customer records and followed up to ensure long-term satisfaction.

Team Lead

Walmart · October 2018 – May 2022

- Directed and motivated a team of 30–40 associates to achieve daily productivity and sales targets.

- Coordinated hiring and training, ensuring associates were skilled and compliant with company standards.

- Oversaw merchandising, inventory control, price adjustments, and product availability to optimize customer shopping experiences.

- Streamlined scheduling and workflow to maximize efficiency and coverage.

Store Manager

Greg’s Gas Plus · October 2012 – October 2018

- Managed all aspects of store operations, including staff supervision, vendor relations, and customer service.

- Conducted register audits, reconciled daily sales, and prepared deposits.

- Oversaw inventory management and merchandising to drive sales and minimize loss.

- Increased store efficiency and improved customer satisfaction ratings during tenure.

Customer Service Representative

Convergent (PSE&G Contract) · April 2010 – January 2012

- Assisted customers with billing corrections, payment arrangements, and account transfers for gas and electric services.

- Provided accurate information on services, ensuring compliance with utility regulations.

- Maintained professionalism and empathy when resolving escalated customer concerns.

Customer Service Representative

Jiffy Lube · July 2008 – March 2010

- Advised customers on vehicle maintenance services and provided detailed service reviews.

- Ensured a clean, welcoming environment for customers while supporting operational efficiency.

- Built trust through honest recommendations, contributing to repeat customer business.

Education

T.W. Josey Comprehensive High School

High School Diploma · May 2005

Key Skills

- Customer Service & Client Retention

- Sales & Upselling Strategies

- Team Leadership & Staff Training

- Cash Handling & Bank Deposits

- Scheduling & Workforce Management

- Inventory & Merchandising

- Strong Communication & Problem-Solving

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