Business Analyst Process
Resume:
BHARATHI NERLA – US Citizen Alpharetta GA, USA
Business Analyst/Business Process Engineering/Project Management +1-404-***-**** ****************@*****.***
PROFESSIONAL SUMMARY
• Seasoned Business Analyst and Business Process Engineer with 10+ experience in leading complex Salesforce implementations across diverse sectors, including healthcare, defense, and insurance. Expert in transforming legacy systems into modern, efficient platforms through meticulous process reengineering and strategic automation.
• Demonstrated expertise in project management, with a strong track record of successfully delivering large-scale, mission-critical projects on time and within budget. Adept at managing all project phases from initiation to closure, ensuring alignment with organizational goals and stakeholder expectations.
• Proficient in business process modeling and workflow management, with the ability to translate complex business requirements into actionable user stories and technical specifications. Strong analytical skills with a focus on enhancing operational efficiency and reducing errors through process optimization.
• Experienced in leading cross-functional teams in an Agile environment, ensuring seamless collaboration between business, technical, and quality assurance teams. Skilled in facilitating sprint planning, daily stand-ups, and retrospectives to drive project momentum and ensure successful outcomes.
• Adept at stakeholder management, with a proven ability to engage with senior leadership, gather and validate requirements, and provide strategic insights that align technology solutions with business objectives. Strong communicator with the ability to present complex technical concepts in a clear and compelling manner.
• Advanced knowledge of Salesforce and its full suite of functionalities, including Contract Lifecycle Management
(CLM), API integrations, and custom object creation. Skilled in configuring Salesforce to meet business needs, managing data migrations, and overseeing system implementations.
• Proven ability to drive continuous improvement initiatives, leveraging data analytics and business intelligence to identify opportunities for process enhancements. Experienced in creating and maintaining functional models, process flows, and wire-frame diagrams to guide development efforts. TIMELINE
POSITION CLIENT – PROJECT DURATION
Senior Business Analyst Information Gateways (Department of Labor) Centerville VA
January 2025 – June 2025
Business Process Engineer –
Salesforce
ASR Tech, Falls Church – Virginia
Client: Department of Defense (DoD)
June 2022 – August 2024
Senior Business Analyst –
Salesforce
AmeriHealth Caritas, Philadelphia –
PA
May 2021 – May 2022
Senior Business Analyst Blue Cross Blue Shield of Michigan, Detroit – MI
May 2020 – April 2021
Senior Business Analyst Next-Gen Healthcare, Horsham, PA January 2018 – April 2020 Senior Business Analyst WellCare, Tampa, FL June 2016 – December 2017 Business Analyst State of North Dakota (DHHS),
Bismarck, ND
April 2014 – May 2016
PROFESSIONAL EXPERIENCE
Senior Business Analyst Information Gateways (Department of Labor) January 2025 – June 2025 OSHA – Safe & Sound project implementation for legacy data integration into Salesforce & SPA – Salesforce application implementation for Federal / State Directives.
• Guided 15+ businesses to optimize Salesforce applications, improving operational efficiency by 30% on average, ensuring compliance with Federal, State, and OSHA/Safe & Sound regulations.
• Performed gap analysis for 10+ client projects, identifying discrepancies between Salesforce functionalities and client needs, and facilitated stakeholder meetings to translate requirements into actionable user stories.
• Acted as a liaison between business stakeholders and development teams across 10+ projects, leading sprint refinement sessions and maintaining a backlog of 200+ work items in Jira.
• Created and maintained requirements and business process documentation for projects, developed 100+ test plans and cases, and conducted testing throughout the software development lifecycle to ensure quality delivery. Business Process Engineer – Salesforce ASR Tech, Falls Church – Virginia June 2022 – December 2024 Client - Department of Defense (DoD)
• Served as Business Process Engineer for DoDMERB’s DMACS replacement, enhancing medical screening with workflows, rules engine, API integration via Postman/MuleSoft, UI for exam forms, DocuSign e-signatures, and community portals.
• Elicited and documented requirements for DMACS, creating BRD and SRS, translating needs into user stories with data analytics to improve performance, security, and align with existing and new functionalities.
• Facilitated agile ceremonies as Scrum Master, including stand-ups, design approvals, story refinement, developer syncs, and defect triage using JIRA to ensure collaboration and project alignment.
• Managed API integration with Postman, supported UAT demos, QA testing, defect resolution, and created Requirement Traceability Matrix to map user stories to test cases.
• Collaborated with stakeholders to ensure business acceptance, presented technical designs via PowerPoint, and aligned requirements with DoDMERB goals using public sector solutions expertise. Senior Business Analyst – Salesforce AmeriHealth Caritas, Philadelphia May 2021 – May 2022
● Worked with business partners and stakeholders to document requirements, identify solutions, and validate business processes in an Agile environment using Agility, ensuring alignment with project goals.
● Coordinated project progress, reporting on obstacles and achievements in weekly team meetings, and managed requirement changes for over 15 projects using SharePoint and ALM to maintain project timelines.
● Developed use cases, functional models, process flows, and wireframe diagrams using Microsoft Visio and Excel to bridge communication between business and technical teams, supporting 10+ system enhancements.
● Managed workflow and process flows for Contract Lifecycle Management (CLM) using Salesforce, including contract approval processes, optimizing contract turnaround time by 20%.
● Facilitated User Acceptance Testing (UAT) in HP ALM and led Change Champion meetings, resolving 95% of postrelease issues raised in SharePoint Hyper-care for LOB concerns.
● Built Salesforce In-App Guidance and Sales Enablement, creating 25+ trails, modules, and units within Salesforce, and collaborated with training teams to enhance end-user adoption for the LIFT Application.
● Conducted screen field analysis for LIFT Application page layouts in Salesforce, streamlining field configurations for MVP and production releases, reducing redundant fields by 30% while integrating with Facets claims systems. Senior Business Analyst – Salesforce Blue Cross Blue Shield of Michigan, Detroit, MI May 2020 – April 2021
● Acted as a liaison between technical teams and stakeholders, facilitating requirements gathering and scheduling meetings for Salesforce Group CRM enhancement projects, utilizing Salesforce CRM, Microsoft Teams, and Agile Scrum methodology to ensure alignment and effective communication.
● Elicited requirements and created workflow diagrams for Advance Paid To Date forms and Account Benefit Review
(ABR) workflows using Microsoft Visio for process mapping, supporting current and future state processes for BCN and BCBSM groups.
● Authored user stories for change control, developed custom Salesforce reports and dashboards, and implemented Salesforce workflow rules with tasks, time-triggered tasks, email alerts, and field updates to enforce business logic within Salesforce CRM.
● Performed data validation through Salesforce report generation and supported data mapping from FACETS to Salesforce as a Business Support Analyst, leveraging Salesforce data export tools and data mapping techniques for maintenance projects.
● Created and tested UAT scenarios/scripts in the Salesforce UAT environment, raised and converted defects into user stories using SaaS-based CRM tools, and assisted in defining/reviewing test plans for User Acceptance Testing (UAT) and Quality Assurance (QA) testing.
● Provided business requirements in an AGILE SCRUM environment using JIRA for tracking, verified requirement traceability with Requirement Traceability Matrix (RTM), and maintained project checklists to track application changes in Salesforce.
● Developed business training documents and job aids using Microsoft Word and PowerPoint, created Requirement Traceability Matrix in Excel, and resolved CRM tickets in the Salesforce SaaS environment to support user adoption and issue resolution.
Senior Business Analyst Next-Gen Healthcare, Horsham, PA January 2018 – April 2020 Senior Business Analyst WellCare Tampa, FL June 2016 – December 2017 Business Analyst State of North Dakota (DHHS), Bismarck, ND April 14 – May 16 TECHNICAL SKILLS
Methodologies: Software Development Life Cycle (SDLC), Agile/ Scrum, Waterfall, Kanban. Documentations: FRD, BRD, SRS, Test Plan, User Guide, User stories, Use Cases. Project Management Tools: MS Project, MS Excel, MS SharePoint, MS PowerPoint, MS Visio, JIRA, Confluence. Analysis Skills: Data Analysis, A/B Testing, Hypothesis Testing, Cost/Benefit Analysis, Impact Analysis, GAP Analysis, Risk Analysis, SWOT Analysis.
BI & Management Tools: MSSQL Server, MySQL, Tableau, Microsoft Power BI, Snowflake, SSRS. Other Tools: CRM, HubSpot, Slack.
Cloud: Docker, AWS (Redshift, Athena, Glue, PageMaker, S3), Azure (Databricks), GCP Soft Skills: Sprint planning, Stakeholder management, Project management, Conflict resolution, Time management, Leadership, Problem-solving, Negotiation, Decision-Making, Documentation, Presentation, Verbal communication
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