Customer Service Data Entry

LAQUASIA ROBINSON

470-***-**** ***********@*****.***

PROFILE

Dynamic Customer Service professional with 5 years of diverse experience, excelling in fostering positive client relationships and ensuring satisfaction across various sectors. Expertise in analysis, effective communication, and problem-solving enables swift resolution of customer inquiries and issues. Proven ability to manage time efficiently while maintaining high standards of service and compliance. Committed to enhancing customer experiences through dedicated support and a strong understanding of operational processes.

EMPLOYMENT HISTORY

Internal Revenue Service Agent, United States Department of Treasury I.R.S.

Jun 2023 — Present

Atlanta

• Review tax returns for accuracy and adherence to regulations.

• Communicate with taxpayers to clarify returns and gather necessary documentation.

• Investigate financial records to detect tax violations and non-compliance.

• Conduct audits of financial transactions to ensure correct tax assessment.

• Provide technical guidance to taxpayers, addressing compliance issues effecting personal data. Customer Service Representative, DHL Mar 2022 — Jan 2023 Atlanta

• Managed customer inquiries and provided timely resolutions, enhancing client satisfaction.

• Utilized CRM software for effective tracking and follow-up of customer interactions.

• Conducted training sessions for new hires, improving service delivery and operational efficiency.

• Collaborated with warehouse teams to ensure accurate order fulfillment and shipping processes.

• Developed strategies for upselling services, contributing to increased revenue. Customer Service Specialist, Hertz/Dollar Rent A Car Aug 2021 — Mar 2022 College Park

• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.

• Managed transaction processes, ensuring accuracy in cash handling and data entry.

• Trained new team members on customer service protocols and company policies.

• Leveraged CRM software to track customer interactions and improve service delivery.

• Collaborated with team to enhance operational efficiency and customer satisfaction. Customer Service Call Center, Walmart Nov 2019 — Nov 2020 Atlanta

• Delivered exceptional customer service through effective communication and problem-solving skills.

• Managed customer inquiries using CRM software, ensuring swift and accurate resolutions.

• Conducted data entry and maintained records to support office administration tasks.

• Assisted in training new team members on customer service protocols and software usage.

• Collaborated with team to enhance operational processes and improve overall customer satisfaction. EDUCATION

Liberty State University Aug 2021 — May 2022

B.S. Business Administration & Data Analysis Virginia SKILLS

Microsoft Office

Data Entry

CRM Software

Office Administration

LANGUAGES

English

Contact this candidate