Customer Service Quality Control
Resume:
Haytham Messiha
**** **** **** **** *******, CA *2804 714-***-**** **************@*****.***
PROFESSIONAL SUMMARY
A skilled professional with a comprehensive background in electrical systems, operational efficiency, and safety compliance. Expertise in inventory management, quality control, and assurance ensures the highest standards in technical operations. Adept at problem-solving and process improvement, with a proven ability to optimize procedures and enhance productivity. Excels in cross-functional team collaboration, driving projects to successful completion while fostering a culture of teamwork and continuous learning. Demonstrates exceptional customer service skills, paired with financial management acumen and strategic planning capabilities. Committed to leveraging technical proficiency and a proactive approach to contribute effectively to the role of Electrical Components Assembly Technician.
CORE COMPETENCIES
Technical Proficiency in Electrical Systems Operational Efficiency and Safety Compliance Inventory Management and Optimization Quality Control and Assurance Problem-Solving Skills Process Improvement Initiatives Cross-Functional Team Collaboration Customer Service Excellence Financial Management and Reconciliation Strategic Planning and Marketing Project Execution and Material Handling
Communication Systems Maintenance
PROFESSIONAL EXPERIENCE
Co-Owner/Partner
Smoke Shop, CA 2021 - Present
• Co-founded and lead a thriving smoke shop, implementing innovative marketing strategies to drive business growth and customer engagement.
• Managed comprehensive inventory and negotiated with suppliers to ensure a diverse product range that meets consumer demands.
• Established and maintained effective financial management systems for budgeting, expense control, and revenue optimization.
• Built and nurtured strong customer relationships, enhancing loyalty and providing personalized service experiences.
E Associate 1
Amazon Warehouse DLA9, Irvine, CA 2020 - 2022
• Specialized in order fulfillment, processing items efficiently as a splitter to guarantee timely delivery to customers.
• Demonstrated excellence in problem-solving and quality control, ensuring high customer satisfaction standards.
• Utilized technology and data analytics to enhance warehouse operations, significantly boosting efficiency and productivity.
• Collaborated with teams across functions to facilitate continuous improvement efforts, optimizing operational processes in a dynamic environment.
• Excelled in problem resolution and maintained stringent quality standards for packages, ensuring high customer satisfaction and adherence to delivery commitments. Assistant Manager
El Mahroosa Café & Hookah Lounge, CA January 2014 - December 2019
• Managed daily operations of a popular café and hookah lounge, significantly improving customer satisfaction and loyalty.
• Implemented targeted marketing strategies, successfully increasing patronage and revenue.
• Controlled inventory and managed supplier relations, ensuring the availability of premium products.
• Led staff training and supervision, fostering a culture of high performance and excellent customer service.
Assistant Manager
Arco Gas Station, Fountain Valley, CA January 2014 - December 2019
• Directed operations at a high-volume gas station, maintaining exemplary service standards and operational efficiency.
• Handled financial management tasks, including sales reporting and transaction processing, with a strong emphasis on accuracy.
• Introduced inventory management practices that minimized waste and aligned stock levels with customer demand.
• Led a team towards achieving continuous improvement in service quality, maintaining a safe and compliant work environment.
Construction Assistant & Driver
Minco Construction, Gardena, CA January 2013 - December 2014
• Supported logistics by managing the efficient loading and unloading of construction materials, aiding in project timelines.
• Assisted in electrical installations and maintenance, contributing to project completion.
• Key contributor to the purchasing department, ensuring projects had the necessary materials and supplies.
Service Station Attendant
ArcoAmPm Gas Station, La Mirada, CA January 2012 - December 2013
• Delivered top-notch customer service, maintaining a clean, safe, and well-stocked environment.
• Managed inventory restocking and maintenance of cleaning supplies, ensuring smooth operations.
• Performed regular cleaning and maintenance, including windows and mirrors, for optimal facility presentation.
• Processed transactions and executed financial reconciliations with precision, maintaining accurate financial records.
Technical Operations & Maintenance Specialist
Egyptian Authority for Maritime Safety, Alexandria, Egypt January 2000 - December 2012
• Led maintenance and repair across numerous maritime safety projects, ensuring operational efficiency and compliance.
• Oversaw the upkeep of vital navigation aids, boosting maritime safety along key coastal routes.
• Implemented the internal landline phone network, significantly improving organizational communication.
• Maintained wireless communication systems, ensuring robust and reliable communication for maritime operations.
EDUCATION
Specialization of Industrial Electronics & Control Operation Systems
• Technical Vocational Institute of Alexandria Alexandria, Egypt 1997-1999 Egyptian Authority for Maritime Safety Alexandria, Egypt 2003-2011
• Technicians at the Maritime Forces, Office, Quality Management
• System, Safety and Occupation Health, Ouality System Awareness
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