Administrative Assistant Customer Service

N b r i g g s * * * * @ gmail.c o m ***- ***- ****

Nicole Green

Objective

To obtain the position of Informational Technology Professional/Administrative Assistant, using a positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast- paced environment to make a difference.

Professional Experience

State Farm – Auto Claims Adjuster – Atlanta, GA – 07/2022 - 04/2025

• Assist attorneys and customers with claim processing

• Paid medical bills for auto injuries.

• Update database.

Northside Hospital – Billing Associate – Atlanta, Ga – 04/2019 - 07/2022

• Processed medical bills for customers.

• Assist customers with billing options and management.

• Update billing system.

Ranstad Staffing– Administrative/Support – Atlanta, Ga – 04/2016 - 04/2019

• Account payable.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Alorica/Verizon–Customer Service, Kennesaw, GA 07/2015– 2016

• Managed high call volume with tact and professionalism.

• Addressed, researched, documented and resolved customer situations empathetically and professionally.

• Defused volatile customer situations calmly and courteously Skills

• 60 WPM, Microsoft Excel, Power Point, Word, Access, Publisher, Outlook, excellent communication skills, professional phone etiquette, database management, pleasant demeanor, administrative support specialist, excellent planner and coordinator, and accurate and detailed, Education

Pursing associate's in business management– Columbia College, Orlando, FL 2013 Information Technology – Strayer University – 2022 –present IT certification

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