Scrum Master Continuous Improvement
Resume:
ABHINAV ABBOJU
www.linkedin.com/in/abhinav-abboju-265756242
*** ******* ***, ****** ****, NJ,07307 / Phone: 404-***-**** / Email: ****************@*****.***
SUMMARY
Certified Scrum and Safe Practitioner with 9+ years leading enterprise Agile transformations across Health care, finance, Telecom and State client. Proven success as Scrum Master and RTE candidate managing PI Planning, ART-level ceremonies, cross-team synchronization, and business value delivery. Skilled in stakeholder alignment, agile maturity assessments, and continuous improvement coaching for teams and leadership. Passionate about scaling Lean-Agile principles through metrics, facilitation, and collaborative leadership.
EDUCATION AND CREDENTIALS
Fairfield University, CT, Master’s in Electrical and Computer Eng. Aug 2014 – Dec2015
Amrita University, Bangalore, India
Bachelor in Electronics and Communication Eng May 2009 – June 2013
PROFESSIONALEXPERIENCE
Washington Metropolitan Area Transit Authority, D.C. Jan 2025 – May 2025
Create an automated system that tracks and reports employee absences in real time. Assisting supervisors to get timely alerts of these absences to reduce disruptions in transit services, and ensure managers could enforce attendance policies fairly and consistently through dashboards and secure record-keeping.
Scrum Master
Worked with Technical Leads and Architects to align teams with enterprise-wide cloud-native Data Engineering strategies, ensuring solution scalability, architectural compliance, and alignment with the Continuous Delivery Pipeline.
Led business workshops to gather Stakeholder inputs and document functional and non-functional specifications to align business objectives (Project Vision, OKR’s) with technical solutions.
Built and Integrated custom sprint boards to leverage JQL queries for dynamic reports on velocity, sprint progress, and defect trends.
Drove Program Increment (PI) Planning events by driving pre-planning sessions, enabling team-level readiness, and synchronizing dependencies in collaboration with Release Train Engineers (RTEs) and ART Leads.
Partnered with ART stakeholders and senior managers to define agile maturity goals, promote organizational agility, and align on delivery strategy across teams.
Enabled cross-team alignment by facilitating risk identification, capacity planning, and iteration goal setting during PI Planning sessions.
Streamlined absence reporting by replacing manual supervisor tracking with automated workflows, reducing reporting delays and errors.
Conducted SAFe Program Maturity Assessments using Agile health radar and team health metrics to identify gaps and coach targeted improvements.
Led cross-functional Scrum teams in Data Engineering and Automation by facilitating SAFe ceremonies including Daily Stand-ups, Sprint Planning, Reviews, Retrospectives, and Iteration Execution cycles to deliver committed value.
Designed and developed Power Automate flows to streamline recurring business workflows, improving operational efficiency and reducing manual intervention within Agile sprints.
Facilitated production deployments by coordinating with DevOps and QA teams, monitoring release cadence, and ensuring release quality through test validation and post-deployment support.
Led Agile maturity assessments, coached teams on Scrum, SAFe best practices, and promoted CI/CD adoption, enhancing efficiency and product quality.
Verizon, Basking Ridge, NJ July 2023 – July 2024
Create and optimize digital self-service experiences on My Verizon and My Verizon App focused on
simplification and personalization for account maintenance, device management, add-ons, community,
and support. The goal is to drive higher adoption with digital-led, app-first experiences to increase
customer engagement volumes digitally and reduce call volumes.
Scrum Master
Successfully led an Agile/Scrum team consisting of both onshore and offshore members to consistently meet sprint goals and business objectives.
Carried out performance appraisals, provided career guidance, and offered coaching and mentoring to enhance team development and retention.
Increased the team's say-do ratio from 60% to 100% through targeted training and iterative improvement efforts.
Initiated and conducted training sessions on story point estimation techniques, improving planning accuracy and team predictability.
Promoted a culture of continuous improvement by identifying areas to enhance Scrum team efficiency and Agile maturity.
Ensured team comprehension of project vision, scope, product domain, and Sprint Goals to foster alignment and ownership.
Synchronized with Product Owners to align backlog priorities with customer value, ensure timely refinement, and address evolving business needs.
Organized interactive workshops focused on user story creation, slicing, and mapping techniques, enhancing backlog quality and team autonomy.
Facilitated Agile coaching sessions with business stakeholders and senior leadership to reinforce Lean-Agile mindset and enhance program-level decision making.
Executed Agile Release Train (ART) ceremonies including Program Increment (PI) Planning, Scrum of Scrums, Sprint Demos, Inspect and Adapt sessions, and backlog refinement, ensuring coordination across dependent teams and ART stakeholders.
Worked closely across ART teams to remove blockers and ensure alignment on features and delivery timelines during PI planning events.
Led Inspect & Adapt workshops post-PI to identify system-level improvement items and drive actionable outcomes across ART.
Enabled Continuous Exploration by aligning product vision, feature backlog, and architectural runway prior to PI Planning.
Guided cross-functional teams (developers, testers, business analysts) through end-to-end SDLC for complex software deliveries under tight timelines.
Proactively removed roadblocks to team progress, coordinating across departments and technical stakeholders to resolve interdependencies.
Identified and resolved silos during Sprint Planning by fostering communication between developers, QA, and UAT groups, improving transparency and handoffs.
Rectified misalignments in deployment readiness by improving the team’s awareness of schedules and environments, minimizing last-minute disruptions.
Tracked and reported Agile metrics (velocity, burn-down, team performance), delivering actionable insights on delivery status and business value realization.
Effectively communicated project status and updates to team members, senior leadership, and external stakeholders.
Ensured high-quality delivery by identifying lapses in code review rigor and escalating issues for resolution to maintain development standards.
Led retrospectives and continuous improvement sessions using collaboration tools (Google Jam board, Miro, Confluence) to reflect, adapt, and implement process enhancements.
Achieved recognition as one of the top 15 high-performing Agile Core Teams among 300 enterprise Agile teams by consistently demonstrating delivery excellence and cross-team collaboration.
United Health Group, PA Sep 2022 – Mar 2023
Creating the membership application site for health insurance plans, which offers functionality for insurance membership, renewal, and purchase. The project involves building a reusable user interface component to establish a direct connection with a third-party security payment gateway to verify membership details hosted by Insurance Solutions Digital and connect to the membership database via API from ASI.
Scrum Master
Directed PI Planning sessions to develop product backlogs for product teams while identifying dependencies and risks to deliver value to the customer.
Partnered with Business Stakeholders, SMEs, and POs to translate OKRs into actionable epics and features through structured brainstorming, impact mapping, and user story mapping sessions.
Executed workshops to Product Owners to refine product backlogs, improve backlog hygiene, and ensure clarity in acceptance criteria aligned to Definition of Ready (DoR).
Engaged Development and QA team at beginning of Sprint to determine the test plan and test cases to ensure alignment with story acceptance criteria
Introduced enhanced peer review process to ensure application code is free from bugs and organizational coding standards are met.
Ensured code quality and coding standards are met by the Developers with Static code analysis in the CI pipeline.
Reviewed Jenkins (CI/CD) Blue Ocean dashboard build results pre-release to validate quality gates and ensure successful deployments across environments.
Collaborated with cross functional teams to ensure smooth transition from the Standalone server to Kubernetes Cluster.
Monitored team performance against planned sprint goals by tracking Agile metrics such as velocity, burn-down charts, and throughput trends.
Enabled early defect detection and reduced rework through strict enforcement of Definition of Done (DoD) and test case validation.
Monitored the project by comparing actual performance with planned performance, analyzed variances, and assessed any trends to identify process improvements, evaluated possible alternatives, and implemented appropriate corrective actions.
Led training workshops for teams transitioning from Waterfall to Agile, reinforcing Agile principles, iterative delivery, and adaptive planning.
US Bank, NJ Dec 2021 – Aug 2022
The US Bank Online app provides access to US Bank account information and services from Android/iOS mobile devices. The app offers features such as checking balances, viewing and searching transactions, transferring funds, mobile deposit, paying bills, and sending money with Zelle
Scrum Master
Led the successful implementation of a Java-based web application, utilizing Agile methodology and Scrum practices.
Guided a cross-functional team of Java developers, testers, and business analysts in the successful delivery (SDLC) of a software project
Supervised automated test suites of insurance applications, using industry-standard testing frameworks and tools.
Collaborated with product owners and stakeholders to prioritize and refine the product backlog for a web platform, ensuring alignment with business goals and customer needs.
Carried Out retrospectives and continuous improvement initiatives for the development team, resulting in increased productivity and faster delivery of features.
Demonstrated proficiency in Agile project management tools such as JIRA and Agile Central and provided guidance to team members on their effective use.
UBS Bank, NJ Apr 2019 – Nov 2021
Scrum Master
Led multi-site development teams for the creation of an In-House application.
Developed JIRA Dashboards, web views, and plans.
Created strategies and negotiated challenges to mitigate software development risks.
Acted as communication liaison between distributed teams, namely the development team, quality assurance and business analysts.
Identified and solved project issues impeding the delivery of workable products to the end client.
Established best practices based on Scrum Methodology.
Established a 3-week sprint model including regular Sprint Planning meetings encompassing the What and How Sprint planning meetings.
Worked on the offshore onsite model managing two scrum teams.
Ensured mitigation of dependencies between the back-end team and the front-end team.
Carried Out test-driven development on all projects increasing quality by 17% (benchmarked against historical data)
McAfee, FL May 2017 – Mar 2019
Associate Scrum master
Leveraged JIRA for efficient tracking and updating of assigned tickets.
Supervised the sprint boards for teams, tracking the stories, time spent by team members, and sub-tasks for completion as per the sprint goals.
Collaborated, facilitated, led, and coached scrum teams while working on multiple projects simultaneously.
Worked closely with the development team through agile events, coaching on scrum activities, playing the roles, and generating artifacts based on agile best practices.
Segregated the product backlog user stories into Jira components based on involved banking domains in discussion with the Product owner and domain leads.
Organized and facilitated daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning, demos, showcase, and other Scrum-related meetings.
Assisted Product Owner with prioritized backlog creation and management, sprint planning, allocations, and execution of sprints.
Protected the team and put the needs of the team first, keeping each team member focused on their role by proactively flagging and removing impediments to the team’s delivery of sprint commitments.
Performed duties within established guidelines and agile environments of the associated portfolio and Client organization, adhering to standards established across all agile teams.
Monitored sprint velocity and worked with the team to improve on velocity and recognize additional efficiencies as they mature.
BNY Mellon, PA Oct 2015 – Mar 2017
Production Support Developer
Provided end-to-end support for 150+ SharePoint sites, integrating with Silverlight and external platforms with ClientSideObject model .Net Framework
Applied Agile methodology and JIRA for efficient issue tracking and project status updates with comprehensive project documentation and KT
Applied C# programming to construct robust business functionalities.
Developed search functionality at various levels using JSON with Rest API, including HTML/JavaScript applications for seamless CRUD operations.
Developed custom Nintex Workflows and implemented Event receiver solutions for effective workflow triggers.
Technical Proficiencies:
Databases: SQL Server, MS Access,SSRS Tools: MS Visio, MS Project, JIRA, Rally, Tableau, MS teams, confluence, Slack MS Excel: VBA Macros, Pivot Tables Languages: C#, Java, Python, React
Licenses & Certifications:
Certified ScrumMaster (CSM) - Scrum Alliance, ID: 001405552, Aug 2022 – Feb 2026
Certified SAFe 6 Scrum Master ID: 451*****-****, Mar 2023 – Mar 2024
Certified Scrum Product Owner -Scrum Alliance ID: 001405552, Feb 2024 – Feb 2026
Project Management Professional (PMP)® ID: 3964856, Oct 2024 – Oct 2027
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