Customer Service High School

Madisen I. McClellan

909-***-**** ********************@*****.***

Professional Summary

Dedicated and adaptable professional with 2 years of administrative experience in educational settings, complemented by a strong background in customer service, hospitality, and childcare. Skilled in managing office operations, maintaining accurate records, and providing exceptional support to staff, students, and families. Recognized for excellent communication, organization, and problem-solving abilities in both fast-paced and student-focused environments.

Education

San Jacinto High School – Graduate of 2020

Honors (2016–2020), Spanish

Advanced Placement (2018–2020)

International Baccalaureate (2013–2020)

Alabama A&M University – Graduate of 2024

Major: Biology (Sophomore, 2020–2024)

MSJC – Minor in Child Development (2022)

Work Experience

Soboba Casino – San Jacinto, CA (March 2021–2023)

(Lead Barista) – Host/Cashier – Koffee Kiicha

• Handle money; cash management

• Provide active listening and communication skills to communicate with customers, associates, and managers

• Resolve customer issues and answer questions

• Maintain cleanliness and equipment upkeep

• Remain friendly and consistent with all customers

• Inventory Management

Morongo Casino Resort – Cabazon, CA (2023)

(Ambassador) MarketPlace

• Provide excellent guest service through active engagement and positive attitude

• Adhere to casino Policies and Procedures, including Indian Gaming Regulatory Act and Title 31 Standards

• Greet customers, answer inquiries, and assist Casino Host with special events, promotions, and overall customer experience

VIP Tots – Hemet, CA (July–August 2019)

Child Care Provider & Administrative Support

• Supported classroom and office operations in an early education setting

• Implemented lesson plans, documented student activities, and maintained records

• Provided a positive and structured learning environment

• Assisted with lesson planning and physical activities for children ages 6 months to 3 years

Temporary Assistance for Needy Families – San Jacinto, CA (July 2019)

Front Desk Executive / Administrative Assistant

• Provided 2 years of administrative support in educational and community service settings

• Assisted clients with inquiries and concerns

• Organized Native American community events

• Managed and digitized paper files

• Prepared work assessments and processed payroll for employees

Additional Experience

Women's Empowerment Group – San Jacinto, CA (Dec 2018–2020)

Veteran Group Member

• Guided members on personal growth and life skills

• Mentored youth to become well-rounded and emotionally mature

• Encouraged better decision-making and problem-solving outside the classroom

Additional Training

• CPR Certified (2019–Current)

• Google Suite Applications (2016–Current)

• Food Handlers Certificate (2019)

References

Angela McClaron – San Jacinto District Lead Counselor

San Jacinto Unified School District

951-***-**** *********@**********.***.**.**

Known since 2018, Lead of 'Women's Empowerment' group and Guidance Counselor at San Jacinto High School

Jessica Meraz – Office Manager, Hyatt Elementary School

951-***-**** ******@**********.***.**.**

Served as 'Administrative Counseling Assistant' during high school years (2016–2020)

Contact this candidate