Office Assistant Hr Manager

Taj Mahal Heins

**** **** ******, *******, ** T*B 1M5 *******@*****.***

+1-587-***-**** https://www.linkedin.com/in/tmheins

Personal Details

•Strong analytical and problem-solving abilities, with a data-driven and evidence-based approach to decision-making and influencing.

•Good judgment and problem-solving skills

•Composed attitude, approachable, dependable, reliable, punctual, flexible

•Worked well with multicultural environment, a team-oriented personality

•Demonstrated high level of energy and good work ethics, work with minimal supervision with positive approach

•Negotiated and resolved conflicts between stakeholders & staff, clients & instructors

•Demonstrated professional attitude, an image with commitment to quality customer service, company policy compliance and regulations

•Experienced in electronic sorting and filing, maintained and updated filing system

•Organized and prioritized tasks, with sound judgment even under pressure

•Thorough knowledge in MS Office: Word, Excel, PowerPoint and Outlook (30+ years)

•Able to work on any office equipment: fax, printer/photocopier, scanner

•Able to analyze management budgets & budget variances

Work Experience

Campus Manager

Bay River College - Calgary, AB April 2023 to April 2024

•Updated LMS Curriculum and lay out of quizzes and slides presentation

•Student Services: Followed up with the students' progress

•Operations Management: Hired competent instructor/employees, dealt with the College Referral Agents

•Scheduling Management: Students and Instructors Class scheduled (Hybrid)

•Attendance monitoring and event coordination (seasonal and monthly events)

•Practicum Coordination: Stablished new practicum sites, strengthen relationship between partners: domestic and international

Associate Director of Education - Online and Onsite

Visual College of Art and Design –Calgary, AB September 2021 to April 2023

•Supervised and supported the Education Team

63 Instructors, 8 Student Services and 2 Education Coordinators

•Monitored the at-risk flow: Retention and attrition rates/report of students' intake

•Managed and scheduled 63 instructors and 1,000+ students (courses & class schedules)

•Monitored instructors hours, reports

•Worked with the Admissions for potential credits for upcoming enrollees

•Worked with the Registrars for enrollment compliance procedures

2/ TMHeins, 072325

Commerce Instructor

Sundance College - Calgary, AB October 2020 to September 2021

•Assisted students’ progress

•Conducted Virtual Classes/Lecture (group/one-on-one)

•Reported final marks and attendance, updated lesson plans

•Conducted individual meetings with the students to stay-on-track with the academics.

Academic Dean

Read Data Access Computer College May 2018 to June 2019

Kidapawan City, Cotabato Province, Mindanao, Philippines

Education Manager

Evergreen College - Calgary, AB, Canada Jan 2016 to July 2016

Education Manager

CDI College - Calgary City Center, Calgary AB April 2011 to September 2013

•Worked closely with the Campus Director, Admissions Team, Student Financial Coordinator and the Financial Administrator-streamlining the student intake and retention

•Worked with the instructors in updating and developing curriculum, as well as students' progress in attendance, report cards, awards and campus events boosting student's morale

•Ensured student were updated of their Report Cards, changed schedules and classroom assignments hence increased students support satisfaction (customer service) rating of 95%

•Worked thoroughly with students learning progress, professional skills and self-presentation to future employers

Student Services Coordinator

CDI College - Calgary City Center, Calgary AB 2008- 2011

•Achieved #1 ranked in Customer Service Campus across Canada (40 Campuses) - 5 years

•Coordinated the: Students Classroom and Instructors Schedules, Students, Instructors and Staff Awards, and school activities such as:

oSeasonal Potluck, OUTREACH Program, Events for students & staff appreciation day

oSelection & timely acquisition of textbooks & related academics equipment & supplies, as well as the graduation ceremonies

Business and Medical Office Administration Instructor

CDI College- CDI College - Calgary City Center, Calgary AB 2005 to 2008

•Soft Skills: Student Success Strategies, Introduction to Computers, Microsoft Office Suite Applications (Word, Word Advanced, Excel, PowerPoint, Access and Outlook), Career Strategies, Office Skills and Simulations

•Medical Office Administration: Anatomy, Physiology and Diseases, Medical Terminology, Medical Transcriptions, AHC Billings and AHC Systems: Oil & Gas Administration: Geology, Land & Legal, Drilling, Upstream and Downstream, Office Administration

•Business Administration & Management: College Accounting, Financial Management, Marketing, Creating, Business Plan with 3 years projections

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Education

Conflict Management (course attended)

SAIT Polytechnic College - Calgary, AB October 2010

Diploma in Business Computer Specialist

CDI College - Calgary, AB 2004 to 2005

Master in Business Administration

Central Mindanao Colleges - Kidapawan 1997 to 2000

Bachelor of Science in Nursing

Notre Dame University 1985 to 1990

Skills

•Administrative Skills (10+ years)

•Education Administration (19+ years)

•College Coordinator (19+ years)

•Student & Instructor Scheduler (15+ years)

•Trainer (19+ years)

•Manager (19+ years)

•Office Skills (10+ years)

•Public Speaking (10+ years)

•Teaching (19+ years)

•Classroom Management (19 years)

•Curriculum Development (15 years)

•Hospital Experience (7 years)

•Medication Administration (7 years)

•Data Entry (22 years)

Languages

•Filipino - Fluent

Links

http://ca.linkedin.com/in/tmheins

http://ca.linkedin.com/pub/taj-mahal-heins/26/246/409

Contact this candidate