High School Call Center

Sonja Brown

Current location: Austin, TX *****

Skill

Yrs. of experience

Purchasing

* ***** (Prosource, Allied, Ultraclean, Firefly)

Customer Service

* ***** (Firefly, Allied, Prosource, Ultraclean, Chatsworth, Applied Materials)

SAP

6 years (Applied, Firefly, Chatsworth)

Agency Summary:

Experienced and skilled professionals with 6 years of experience in purchasing.

Experience in preparing purchase orders and coordinating with suppliers and internal departments.

8 years of experience in handling client interactions, resolving complaints, and enhancing customer relations with vendors and suppliers.

6 years of experience in creating reports for planners working closely to maintain correct information in

the SAP system.

Proficient in using intermediate excel and other software i.e., Peoplesoft, Skyteline.

Local to the client location i.e., 5.3mi and comfortable being onsite.

Available Immediately

Communication skills, 10/10.

Computer Skills, 10/10.

Technical Skills/Skills:

Expeditor, Purchasing, Buyer

Purchase Order

Procurement, Inventory

Shipping, Logistics

Supply Chain

SAP, Peoplesoft, Skyteline

Excel, Word, PPT

Education and Certification

High School Diploma

Kemper County High School

Professional Experience:

FireFly Aerospace October 2024 - July 2025

Account Expeditor

Follow up with suppliers as needed to confirm or change orders and update the status of schedule completion.

Track and expedite owned tasks of both vendors and internal teams. Run reports for assigned areas and review Operations Management.

Analyzed contracts and quotes for specific items to develop SAP agreements that allowed PO processing.

Provide customer service by addressing and resolving customer inquiries and issues.

Created and processed requisitions and changed orders using SAP.

Processed customer returns and requested return authorizations for non-stock materials, ensuring compliance with company policies and customer satisfaction.

Allied Modular Building System October 2023 – September 2024

Purchasing Assistant

Maintained a constant inventory through means of creating a PO. Verify incoming material counts and quality.

Receiving PO’s, booking and shipping trucks. Run an ERP (SAP) system to create upcoming orders.

Calling vendors to set up new accounts. Sending Quotes to vendors for lower cost.

Processes Purchase Order write ups and Finalizations in SAP.

Deliver high-level customer service through consistent communication, timely issue resolution, and effective follow-up on shipments.

Ultra Clean Technology March 2022 - October 2023

Expeditor

Manage the expediting process for procurement orders, ensuring timely delivery of materials to support manufacturing

operations.

Analyzed market trends and supplier performance to inform purchasing strategies.

Sustain strong vendor relationships by keeping accurate records, evaluating new or substitute vendors as needed, and following up on back orders to confirm delivery dates.

Coordinate closely with suppliers to expedite orders and resolve any potential delays or issues in the supply chain.

Collaborate with internal stakeholders to prioritize urgent orders and optimize inventory levels to meet production demands.

Implement process improvements to enhance the efficiency of the expediting function and reduce lead times.

ProSource of Austin March 2020 – April 2022

Expeditor

Oversaw the expediting of orders for construction materials, maintaining optimal inventory levels to support project timelines.

Coordinated approvals and ensured accuracy in purchase orders while maintaining detailed spreadsheets.

Reviewed purchase orders for accuracy in SKUs and product specifications, facilitating timely receipt tracking.

Receive, itemize, and store incoming items, verifying correct quantities and resolving any shipment errors with suppliers.

Liaised with vendors and suppliers to expedite delivery schedules and resolve any discrepancies or delivery challenges.

Coordinated closely with project managers to ensure seamless integration of materials into construction projects.

Implemented inventory management strategies to minimize stockouts and ensure timely availability of materials.

Chatsworth Product January 2016 – March 2020

Shipping Coordinator

Leverage expertise in procurement processes to identify opportunities for optimization during the SAP materials management module rollout.

Managed all aspects of shipping and logistics operations, including coordinating outbound shipments and managing freight carriers.

Maintain dates on open PO’s in SAP. Communicate queries from Production Planning, Production, Strategic Procurement, Quotations group and Order Management.

Ensured accuracy in shipping documentation and compliance with regulatory requirements.

Optimized shipping processes to reduce costs and improve efficiency, resulting in streamlined operations.

Resolved shipping-related issues and worked proactively to prevent delays in delivery.

Applied Materials Building 36 April 2013 - January 2016

Material Planner/Buyer

Planned and procured materials to support manufacturing operations, maintaining optimal inventory levels while minimizing excess stock.

Coordinated with internal stakeholders to understand production schedules and forecasted material requirements.

Conducted supplier negotiations to secure favorable pricing and terms, optimizing procurement costs.

Monitored supplier performance and implemented corrective actions as necessary to maintain a reliable supply chain.

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