Swarna Kumari A Salesforce Developer
*****************@*****.*** +1-913-***-**** Overland Park, KS, 66223 LinkedIn Summary
Salesforce Developer with 4.5 years of experience specializing in CRM configuration, automation, data migration, and reporting across healthcare and enterprise environments. Proficient in Sales, Service, and Health Cloud, with strong expertise in Apex, Flows, and CI/CD pipelines for scalable deployments. Skilled in designing secure access controls, managing large data volumes, and building reports and dashboards that improve accuracy and decision-making. Proven ability to collaborate with stakeholders, ensure compliance, and drive adoption of Salesforce solutions that enhance efficiency, governance, and business outcomes. Skills
CRM Platforms & Clouds : Salesforce Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Einstein Analytics, AppExchange Packages, PRM Tools (MindMatrix, Impartner)
Salesforce Development : Apex (Triggers, Classes, Batch, Queueable, Schedulable), Lightning Web Components (LWC), Aura, Visualforce, SOQL, SOSL, Custom Objects, Validation Rules, Dynamic Forms, Flows (Advanced), Process Builder, Workflow Rules, Page Layouts, Junction Objects, Lightning App Builder
Integrations & APIs : REST, SOAP, Bulk, Streaming APIs, Salesforce Connect, MuleSoft, Workbench, Data Loader, Import Wizard, OAuth Authentication, Email-to-Case, Web-to-Case, CTI Integration, Third-Party Integrations (Slack, Jira, DocuSign, Calendly, Gong) Deployment & Release Management : SFDX, Ant Migration Tool, Change Sets, Copado, Git/GitHub, Jenkins, Rollback Planning, CI/CD Pipelines
Data Management & Reporting : Data Migration & Cleansing, Large Data Volume Handling, Reports, Dashboards, Custom Report Types, Tableau CRM (Einstein Analytics), Microsoft Power BI Security & Compliance : Profiles, Roles, Permission Sets, Sharing Rules, Field-Level Security, Governance & Audit Controls Business Analysis & Methodologies : Requirements Gathering, UAT, As-Is/To-Be Process Mapping, Gap Analysis, Stakeholder Management, BRD/FSD Documentation, Agile (Scrum/Kanban), SOP Development Cloud & Tools : Salesforce Platform, Salesforce Mobile App, AWS Integration, Google Workspace, VS Code (Salesforce Extensions), Postman, Jira, Confluence, Adobe Analytics, AEM, Microsoft Office Suite Testing : Unit Testing, Integration Testing, End-to-End Testing, Defect-Free Deployment Soft Skills : Problem Solving, Analytical Thinking, Communication, Stakeholder Collaboration, Time Management, Mentoring & Training Professional Experience
CVS Health
Salesforce Developer Jul 2025 – Present Remote, USA
•Developed and enhanced Salesforce applications using Apex Classes, Triggers, Batch, Queueable, Schedulable and SOQL/SOSL, delivering solutions that improved system functionality and supported business operations.
•Designed and implemented Lightning Web Components (LWC) and Aura Components, creating reusable UI features that improved page performance by 25% and enhanced user experience.
•Automated business processes with Flows, Validation Rules, Process Builder, and Workflow Rules, reducing manual tasks and saving the team 30+ hours per month.
•Integrated Salesforce with external systems using REST, SOAP, Bulk, and Streaming APIs, MuleSoft, and third-party apps (Slack, DocuSign, Jira), enabling seamless data exchange and reducing duplicate data entry.
•Managed deployments and release activities with SFDX, Ant Migration Tool, Change Sets, and Git/GitHub, contributing to smooth and error-free releases within CI/CD pipelines.
•Built advanced reports, dashboards, and custom report types in Salesforce and Tableau CRM (Einstein Analytics), providing leadership with actionable insights for decision-making.
•Collaborated in Agile sprints with business analysts, administrators, and QA teams, participating in code reviews, unit testing, and UAT to deliver high-quality Salesforce solutions on time. Salesforce Developer Intern Feb 2025 – Jul 2025 Remote, USA
•Developed and customized Salesforce applications using Apex Classes, Triggers, SOQL/SOSL, and Lightning Web Components (LWC), delivering new functionality that supported daily business operations.
•Implemented automation solutions with Flows, Process Builder, and Apex, reducing manual steps and improving workflow accuracy across Sales and Service teams.
•Built and optimized Lightning pages and reusable LWC/Aura components, improving page performance and enhancing the overall user experience.
•Assisted in integrating Salesforce with external systems through REST and SOAP APIs, enabling seamless data exchange and reducing duplicate data entry.
•Collaborated with senior developers and business analysts in Agile sprints, supporting code reviews, UAT, and deployment activities using SFDX and Git/GitHub to ensure smooth releases. Cognizant Technology Solutions
Associate Jan 2023 – Jul 2023 India
Project 1 : Salesforce Data Migration & Automation
•Migrated legacy on-premise data marts into Salesforce using Data Loader and ETL integrations, improving scalability and processing efficiency by 40%.
•Designed and implemented scalable Flows, Apex batch jobs, and validation rules, reducing query latency by 30% and increasing data accuracy by 25%.
•Optimized Salesforce storage with archival strategies, retention policies, and field-level governance, lowering costs by 20% while ensuring compliance.
•Performed unit testing, data validation, and bulk-load error handling, accelerating execution speed by 35% and ensuring cross-platform data consistency.
Project 2: Salesforce Integration & CI/CD Automation
•Integrated Salesforce with external systems via REST APIs, External Objects, and middleware (Control-M, MuleSoft), reducing manual tasks by 40%.
•Built advanced Apex automation scripts and metadata deployment jobs to streamline object creation, cutting repetitive effort by 50%.
•Partnered with DevOps to implement Salesforce CI/CD pipelines (SFDX, Jenkins, Git), enabling smooth deployments with minimal downtime.
•Configured Profiles, Permission Sets, and Role Hierarchies to enforce RBAC, ensuring secure, compliant, and auditable enterprise access.
•Designed optimized Salesforce Reports and Dashboards, improving analytics adoption across global teams. Programmer Analyst Dec 2021 – Dec 2022 India
Project : DPL Semantic Migration
•Migrated legacy Informatica/Ab Initio workflows into Salesforce and Spark pipelines, enabling scalable CRM data processing.
•Built 25+ Apex classes, Flows, and automation solutions with advanced business logic, reducing redundant tasks and increasing scalability by 30%.
•Developed Salesforce REST API integrations with external tools (Jira, Slack, DocuSign), cutting manual data movement by 40%.
•Implemented validation rules, data governance policies, and automated provisioning, reducing post-deployment defects by 30%.
•Authored BRDs, FSDs, and technical documentation for Salesforce solutions, improving onboarding speed and cross-team knowledge transfer by 20%.
Programmer Analyst Dec 2020 – Dec 2021 India
Project : Hyperion to Power BI Report Migration
•Migrated 60+ enterprise reports from Hyperion into Salesforce Reports & Dashboards, increasing reporting accuracy by 35%.
•Automated recurring reports with Scheduled Flows and Process Builder, improving efficiency by 40% and reducing manual workload.
•Partnered with stakeholders to capture reporting requirements and translate them into custom Salesforce dashboards, delivering near- zero defect solutions.
•Conducted unit testing and UAT for Salesforce automation, reducing production issues by 30%.
•Created and maintained technical documentation for Salesforce workflows, reducing onboarding time by 25% and improving maintainability.
Humana
Salesforce Administrator
Jun 2019 – Sep 2020 India
•Configured and maintained Salesforce Sales Cloud, Service Cloud, and Health Cloud for 200+ users, improving system efficiency and increasing case resolution speed by 25%.
•Designed and deployed automation workflows using Flows, Process Builder, and Workflow Rules, reducing manual effort by 40+ hours per month and improving process accuracy.
•Managed user access and security settings including profiles, roles, permission sets, and sharing rules, ensuring 100% HIPAA compliance and safeguarding sensitive healthcare data.
•Developed and optimized reports, dashboards, and custom report types in Salesforce and Einstein Analytics, delivering real-time insights that improved decision-making speed by 20%.
•Executed data migration, cleansing, and integration projects using Data Loader and Workbench, increasing data accuracy by 30% and supporting seamless system updates.
•Collaborated with business stakeholders to gather requirements, conduct UAT, and deliver Salesforce enhancements, achieving a 95% adoption rate across departments.
Projects
Salesforce Data Migration & CI/CD Automation
•Led Salesforce data migration from legacy on-premise marts to Salesforce Cloud using Data Loader and ETL integrations, improving scalability by 40%; built Apex automation, Flows, and batch jobs reducing effort 50%; implemented CI/CD with SFDX, Jenkins, GitHub ensuring zero-downtime releases; integrated REST APIs/MuleSoft/Control-M cutting manual tasks 40%; configured Profiles, Permission Sets, and Roles strengthening enterprise governance and compliance. AI-Powered Patient Risk Prediction System
•Designed and deployed an end-to-end Machine Learning pipeline using Python, Scikit-learn, and TensorFlow to predict patient readmission risk with 87% accuracy, processing over 50,000 patient records, integrated insights into Power BI dashboards, and deployed on AWS (SageMaker, S3, Lambda) with automated retraining workflows, reducing inference latency by 25% while improving scalability and usability for healthcare professionals.
Certificates
Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I Salesforce Certified Agentforce Specialist Salesforce Certified AI Associate Education
Master of Science in Computer Science
University of Central Missouri
Aug 2023 – May 2025 Missouri, USA
Bachelor of Technology in Computer Science
N.B.K.R Institute of Science and Technology
Jul 2016 – Sep 2020 Andhra Pradesh, India