A Full-Time Hands-On

Amber Arntz

**** ******* **.

Spring Hill Fl, ***09

Email: **********@*****.***

To whom it may concern:

I have approximately 25 plus years of practical work experience in a variety of capacities. My expertise and passion have always been in the role of manager and service to the customer within the service industry. My desire is a challenging, hands-on, position where I can enhance an existing structure or help to establish a new and innovative program in a full-time position. If professionalism, dedication and loyalty combined with the ability to succeed in any environment is the type of individual you are looking for, I am that person. I am available immediately for the right match in my desire for a forward thinking and success oriented organization.

Again, I am looking forward to serving in a hands-on, challenging and active role in your organization. I thank you for your consideration in advance. Amber Arntz

PROFESSIONAL PROFILE

Capabilities include:

Training/Instruction Innovator Project Management

Motivational Leadership Problem Solving Meet/Exceed Expectations PROFESSIONAL EXPERIENCE

● Assisted in evaluation of reports, decisions, and results of department in relation to established goals

● Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed

● Personnel management of routine and extra-ordinary situations resolving challenging situations

● Selected as “Key Staff” member to establish and maintain management programs of training within the service industry.

● Helped develop, draft, present and implement numerous well received service instructional programs

● Helped implement numerous improvement programs resulting in: reduced associate turnover, skyrocketing associate morale, corporation financial savings/gains; consistently proven results of outstanding service, cost reduction and workforce stability

● Participated in developing department goals, objectives and systems

● Communicated with customers to maintain strong rapport and customer satisfaction EMPLOYMENT HISTORY

Texas Roadhouse Trainer, Manager, Server April 2013Present HiTek TrussAdministrative assistant, Payroll, Project Mgmt. May 2015January 2016 Carrabbas Italian GrillTrainer, Bartender, Server October 2008February 2013 EDUCATION

Central High SchoolBrooksville Fl 19881991 Graduated/Diploma PHSCBusiness and project mgmt. 19911994 N/A

ADDITIONAL TRAINING

MS Office: Word, Excel and PowerPoint

Marketing workshops and community fundraisers

Womens leadership conferences

Training coordinator

REFERENCES

Ben Eldridge-Jr. Vice President Carrabbas 813-***-**** Linda Black-Texas Roadhouse Marketing 352-***-**** Janet Marino-Publix Store Manager 352-***-****

Keith Ball-Texas Roadhouse Owner 727-***-****

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