Administrative Assistant Customer Service
Resume:
Breyana Dennis
Spokane, WA
********.*********@*****.***
Career Overview
Dedicated professional with refined computer skills and a strong ability to assist in efficient company operations. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor, and great initiative. Wonderful communication and computer skills (If I do not know already, I will learn quickly); ability to work independently or as part of a team to meet project deadlines; with an elevated level of adaptability. Skilled in working with a diverse group of people.
Skills
Scheduling
Concise Organization
Community Relations
Security Clearance
Staffing
Project Coordination
Problem Solving
Training Oversight
Sales
Professional Experience
August 2022 – Current 2025 Customer Service Representative
Provided frontline support to clients in DOT-regulated industries (e.g., trucking, transportation, logistics) regarding compliance with FMCSA and DOT regulations.
Managed inquiries related to DOT drug and alcohol testing programs, including random selection, test results, and follow-up procedures.
Assisted employers in maintaining Driver Qualification (DQ) files in compliance with DOT standards, including MVR checks, medical certificates, and safety performance history.
Coordinated scheduling and documentation for pre-employment, post-accident, random, and return-to-duty drug and alcohol tests.
Ensured timely communication of test results and compliance reports to employers and designated employer representatives (DERs).
Educated clients on DOT regulations, including Part 382 (Controlled Substances and Alcohol Use and Testing) and Part 391 (Qualifications of Drivers).
Monitored compliance statuses and followed up with clients to resolve incomplete or non-compliant records.
Utilized TPA compliance software to update records, generate reports, and track testing schedules.
Liaised with collection sites, labs, and Medical Review Officers (MROs) to support accurate and efficient testing workflows.
Maintained detailed and confidential client records in accordance with DOT and company privacy policies.
Supported audit preparation and assisted clients during DOT or internal compliance reviews.
August 2020 – Current 2021 Life Insurance Agent
Finding potential customers through cold calling or direct face to face meetings
Presenting various policies and explain features to clients, attracting potential clients, collecting payments, developing, and maintaining relationships with clients
Finding the best coverage plans for clients that fit their needs
October 2020 – August 2021 Dominos Delivery Driver
Prepped, and made all items on the menu, handled all deliveries, and carry outs
Made sure all items were up to company standards and customer satisfaction
Delivered food to customers in a timely manner
Unloaded trucks, stocked shelves, and checked to make sure items were received and put away
Handled up to $1,000 a shift including bank runs
September 2020 – November 2020 Kohls Department Store
Sales Associate
Cashier
Accepted Payments for Items
Customer Service
Worked as a team member to keep the store efficient
September 2020- Current 2021 Air National Guard
Security Forces Member
Currently in an administrative position, in charge of getting troops to compete their medical tasks, Enlisted Performance Reports, and Conduct Training
Defense Travel System coordinator for personnel for travel and funds for schools offered
September 2015 - September 2020 United States Air Force
Security Forces Member: took 3 months of schooling in the Air Force to complete
Deployed twice doing Security work
Qualified on the M240B System, M249, M4, M9 and M2
Fire team leader in charge of 3 individuals; training them to be efficient workers, proficient at their job and knowledgeable in security forces.
July 2019 – June 2020 Worked as a Commander Support Staff Representative
Efficient in computer and administrative skills
Oversaw in-processing new personnel to the department
Kept track of individuals vacation through the computer systems as well as the leave audits for the department
Oversaw approving or denying individuals Defense Travel Systems to determine if they have all the right paperwork eligible to attend certain schools in the Air Force.
July 2014 - August 2015 Gateway Foodland
Cashier
Sales associate
Grocery bagger
Accepted Payment for items
Worked with team to keep store clean and organized
May 2014 - July 2014 Americas Thrift Store
Sales Associate
Cashier
Team member
Sorted through over 500 clothes each day to place incorrect spots
Education and Training
Georgia Military College, Valdosta, GA
Online/In Seat 2020- Current
In classes for Associates in Science
In classes for Associate in Business
American Military University, Charles Town, WV
Online courses, 2019 – 2020
Ashford University, San Diego CA,
Online courses, 2016 – 2019
United States Air Force, San Antonio TX
Security Forces Apprentice Course, 2015-2016
Curry High School, Jasper AL
Diploma, a graduate of 2014
Other,
Continuing- education programs at my own expense as well as time.
References
Ciera Ford, Valdosta Ga, 773-***-****
Donna Bell, Mobile AL, (205) 937- 5319
Jenny Walker, Valdosta Ga, 803-***-****
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