Customer Service Delivery
Resume:
LISA KEMPER
Galivants Ferry, SC *****
*************@*****.***
Professional Summary
Adept at leveraging Mechanical Knowledge and Customer Service excellence, I significantly enhanced operational efficiency and customer satisfaction Skilled in Installation and Repair, my proactive approach and attention to detail consistently exceeded company benchmarks, contributing to a culture of safety and high-quality service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Power Tools and Equipment
Installation and Repair
Written/Verbal Communication
Mechanical Knowledge
Preventive Maintenance
Work Planning and Prioritization
Customer interaction
Equipment Repair
Deadline-oriented
Work History
December 2023 - Current
Mechanical Systems Technology - Myrtle Beach, SC
Technician,Installation
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
March 2020 - November 2023
Kwik Services - Conway, SC
Installation Technician, Service Technichian, Sale
Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
Established and maintained effective working relationships with vendors and contractors to support operations.
Evaluated equipment to determine if it needed to be repaired or replaced.
Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
June 2005 - January 2019
One Hour - Myrtle Beach, SC
Installation Technician Warehouse Manager Parts Ma
Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Established and maintained effective working relationships with vendors and contractors to support operations.
Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
Streamlined workflow for faster job completion through effective communication with team members.
Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
Enhanced operational efficiency by developing comprehensive inventory management system for installation supplies.
Reached out to clients post-installation to gather feedback and offer additional support, reinforcing customer loyalty.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Gettysburg Area High School Gettysburg, PA
GED
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