Customer Service Accounts Receivable

Chaunda Boyer

Accounts Receivable Specialist Customer Service Billing

*********@*****.***

Douglasville, Georgia, 30135

SUMMARY:

Accounts Receivable Specialist with 5+ years in customer service and billing.

Expertise in tax law, compliance, and database management. Proven track record in

customer support, claims management, and documentation skills. Adept at ensuring

compliance with billing regulations and maintaining system proficiency. Direct and

candid approach enhances stakeholder interactions and drives efficient resolution

of account issues. Self-reliant and assertive, thriving in independent roles that

demand rigorous attention to detail.

EXPERIENCE:

ACS Account Representative GS -6, Internal Revenue Service-Chamblee

Jun 2023 - Present

- Determine taxpayer's ability to pay delinquent accounts and initiate appropriate

actions to close accounts.

- Initiate levies and file Notices of Federal Tax Lien to enforce tax compliance.

- Educate taxpayers on maintaining voluntary compliance and compute tax

liabilities.

- Research databases and applications to acquire necessary information for account

resolution.

- Interpret and apply tax laws, IRS collection techniques, and enforcement

actions.

- Advise taxpayers on potential enforcement actions for non-compliance and

encourage voluntary compliance.

Project Tax Compliance Initiative, Internal Revenue Service

Jan 2023 - Mar 2023

- Developed strategies to improve taxpayer compliance and reduce delinquent

accounts.

- Collaborated with cross-functional teams to implement compliance initiatives.

Business License Specialist Compliance and Documentation, Atlanta City Hall-Dept.

Of Revenue-Atlanta

Oct 2022 - May 2023

- Processed business application renewals and ensured compliance with state laws.

- Generated monthly invoices and maintained accurate client records.

- Ensured all affidavits were valid and up to date, enhancing compliance.

- Updated and maintained current client contacts for efficient communication.

- Demonstrated high attention to detail and accuracy in all documentation tasks.

Volunteer Experience Community Engagement, Local Community Center

Jan 2020 - Dec 2021

- Organized and participated in community events to foster local engagement.

- Collaborated with team members to plan and execute community outreach programs.

Customer Service/Billing/Remote Customer Support and Billing, Entergy Power

Company-Atlanta

Sep 2018 - Oct 2022

- Answered customer inquiries about billing cycles and payment options.

- Suggested resources for financial assistance to customers.

- Set up deferred payment arrangements to support customer needs.

Internship Administrative Support, Regional Tax Office

Jun 2017 - Aug 2017

- Assisted in organizing and filing tax documents for efficient retrieval.

- Supported administrative tasks to ensure smooth office operations.

SKILLS:

Database Management

Tax Liability Advising

Taxpayer Education

Enforcement Actions

Tax Forms Interpretation

IRS Collection Techniques

Tax Law

Compliance

Information Privacy

Customer Service

Billing

Remote Work

Data Research

PERSONALITY STRENGTHS:

Conventional — Adheres to established processes and methods

Opportunistic — Comfortable with ambiguity and dynamic environments

Engaged — Excels in teams and one-on-one interactions

Considerate — Balances personal needs with empathy for others

Composed — Remains calm under pressure

EDUCATION:

Franklin High School-Somerset,

New Jersey, USA

1992 - 1996, Science (Diploma)

LICENSES & CERTIFICATIONS:

Certified Information Privacy Professional

Tax Law and Complaince, Sep 2025

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