Customer Service Team Members
Resume:
Moneica Crowder-Chavarria
Lafayette, IN ***** · 765-***-****
****************@*****.***
Objective
To obtain this position allows me to utilize my current skills while continuing to learn all I can about the position and grow within the industry. I love working with the team, increasing their knowledge about safety awareness & quality, and helping them in every way I can for them to be able to grow! I am very personable and love working directly with customers making sure they are well taken care of.
Experience
Supervisor, Ngroup
September-2024-May 2025
Manage & team build
Coach team on errors & give discipline/corrective action as needed
Do daily takt observations on team
Manage & approve team hours
Run reports, track progress & coach associates on Efficiency, UPH & Utilization
Keep track of daily/monthly progress white board, SQPAA board, Takt
Make sure team members are following SOP
Use 5S principles to ensure a clean and safe work environment
Do daily audits in putaway
Supervisor & SOS meetings
Hair Stylist, Reflections Style Center November 2023-Present
Manage budget, inventory for my retail products and supplies
Schedule customer appointments
Provide excellent customer service
Resolve all problems and customer complaints
Provide customer services (color, cut, style, wax, hair treatments, etc...)
Keep my station & work area clean & organized
Take courses/watch videos to keep updated on trends
Supervisor, GXO Logistics
November 2020-September 2024
Manage a team of 50-100+ & Manage kronos hours
Track hourly progress & run hourly reports SMART, DPMO,PBI
Coach athletes on errors & efficiency, time gaps & UPH &, give discipline /corrective action
Active member of the Safety Committee & Do Safety & OCR observations
Team build, attend Supervisor & do SOS meetings\
Keep track of daily/monthly progress on goals HR HR Board, tier board, SMART
NLS/A3 Projects
Make sure team members are following SWI process
Interview/hire new team members (Team Leads, Clerk, PIT Drivers)
Select/pack customer orders & close waves in a timely manner
Train new athletes & wave chasers/clerks
Use 5S principles to ensure a clean and safe work environment
Salon Manager, SmartStyle Salon
September 2018-November 2021
Create team member schedules & approve payroll for the team
Manage a team of up to 10 direct reports
Hire & provide training for new hires and employees who need a refresher
Coach current stylists when needed & Conduct employee performance reviews
Terminate stylist’s employment when necessary
Manage budget, inventory for all salon, and retain products and supplies
Schedule customer appointments
Provide customer service
Resolve all problems and customer complaints
Help team reach personal goals & help track salon monthly goals
Education/License
November 2011-March 2014
COSMETOLOGY LICENSE, PJ’s college of cosmetology
Liquor License
ServSafe Food Handler Certificate
Skills & abilities
Bilingual English/Spanish
SCE warehouse management system
Microsoft Office Suite
WMS 76 (warehouse manager system)
Takt, Nsite, & Optiturn
PBI, DPMO & SMART
Jewelry & Retail sales
Organizing events
Attention to detail
Leadership & Management
Employee training/development
Ability to document and keep detailed records
Ability to multitask
Communication & People Skills
Problem Solving
Complete performance evaluations
Medical filing
Waitress/Bartending
Manufacturing experience
Warehouse clerk skills
References
Christina Carter
Evelyn Jerkins.
Alondra Cruz
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