Data entry clerk

DENTAL/VISION CUSTOMER SERVICE REPRESENTATIVE; UNITED HEALTHCARE

OCTOBER 2021 - JANUARY 2025

• Managed provider call processing and assessed member benefits eligibility in dental/vision insurance.

• Proficient in Accums, PHI, and COB for extracting critical information.

• Created custom reports offering detailed insights into benefit plans.

• Handled appeals using Right Fax and Dental Exchange Facet for accurate resolutions.

• Committed to delivering high-quality service in insurance coordination.

• Awarded Quality Performance Award, Q2 2023.

DATA ENTRY OPERATOR; CONDUENT

NOVEMBER 2019 - NOVEMBER 2020

• Focused on Blue Cross Blue Shield (BCBS) forms and full-key data entry.

• Systematically reviewed documents like Explanation of Benefits (EOBs) and UB04s.

• Conducted comprehensive mail back reviews for accuracy. NEW ACCOUNTS SPECIALIST; CITI BANK SAN ANTONIO

DECEMBER 2018 - JULY 2019

• Opened new customer accounts and streamlined processes.

• Conducted documentation reviews and managed aging reports.

• Ordered cards, set up PINs, and facilitated check orders.

• Ensured data accuracy by comparing with source documents before entry. AS/ADMIN II, MAXIMUS; SAN ANTONIO

AUGUST 2017 - SEPTEMBER 2018

• Supported application processing, document management, and Tiers portal oversight.

• Handled calls, emails, and diary management.

• Expert in data entry, sales figures, and property listings.

• Coordinated travel, accommodations, and events.

• Provided admin support to Sales Reps, Property Managers, and Senior Management. PATIENT ACCOUNT SERVICE REPRESENTATIVE, SOUTH TEXAS RADIOLOGY GROUP; SAN ANTONIO - NOVEMBER 2015 - JUNE 2017

• Processed remittances, made deposits, and organized payment folders.

• Ensured accuracy in calculating deposit totals.

• Date-stamped and maintained organized records of incoming correspondence. DATA ENTRY CLERK, FORUM ENERGY TECHNOLOGIES;

JANUARY 2014 - JANUARY 2015

• Updated data from Excel for Sales and Purchase Orders.

• Maintained accuracy in Manufacturer and Sales cards.

• Merged files to the Extranet for seamless data accessibility.

• Entered Production Orders into Content Central to streamline data management. SOFTWARE

CATHERINE MYERS

ACCOMPLISHED CUSTOMER SERVICE ADVOCATE

RECOGNIZED FOR DELIVERING AWARD-WINNING

SERVICE.

SEEKING A CAREER FOCUSED REMOTE-ONLY ROLE WITHIN A FORWARD THINKING COMPANY WHERE I CAN LEVERAGE MY

DIVERSE AND EXTENSIVE OFFICE SKILLS ACQUIRED OVER 30 YEARS, ENCOMPASSING DATA ENTRY, ADMINISTRATIVE

EXPERTISE AS AN ADMIN II, AND PROFICIENCY IN SOCIAL SERVICES AND ACCOUNTS PAYABLE & AUTHORIZATIONS.

PERSONAL INFO

PHONE: 269-***-****

LOCATION: SAN ANTONIO,

TEXAS

EMAIL:

***********@*****.***

EXTENSIVE KNOWLEDGE OF

MEDICAL TERMINOLOGY

PROFICIENCY WTIH RX CLAIMS

DATA ENTRY

AUTHORIZATIONS

MS OFFICE

KEYING: 9,000 KSPH ALPHA & 10,000

NUMERIC

10-KEY BY TOUCH

PTOS SOFTWARE

OUTLOOK

EXCEL

PHMC

SAP

NEA

DENTAL EXCHANGE

RX CLAIMS

CISCO PHONE SYSEMS

GENESYS

FACETS

VAS

EXPERIENCE

EDUCATION

DIPLOMA H.S. GED, CHICAGO, IL

1981

DATA ENTRY/CLERK TYPIST

PROGRAM WASHINGTON BUSINESS

INSTITUTE, CHICAGO, IL

MEDICAL INSURANCE BILLING &

CODING EVEREST, KALAMAZOO, MI

KEY SKILLS

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