Service Representative Customer

Adrienne Gibbs

*****************@*****.*** 385-***-**** Farr West, UT

WORK EXPERIENCE

Internal Revenue Service

Dec. 2021 – Present

Customer Service Representative

Ogden, UT

●Supervised and trained new staff in tax procedures, regulations, and organizational policy

●Developed Excel tracking tools to monitor training, employee progress, and quality metrics

●Conducted quality reviews, provided targeted feedback, and recommended process improvements

●Reviewed and processed business tax returns ensuring accuracy and compliance with internal revenue code.

●Oversaw daily workload, prioritized high-priority tax items, and ensured timely quota completion

Internal Revenue Service

Apr. 2021 – Dec. 2021

Tax Examining Technician

Ogden, UT

●Reviewed and processed individual federal tax returns, ensuring compliance with IRS policy

●Created and used Excel tools to track case volumes, quality ratings, and workflow deadlines

●Collaborated with teams to resolve tax issues, maintained error-free outputs, and met quotas

●Updated systems to track case closure, equipment, and maintained up-to-date procedures

Modern Health Clinic

Feb. 2017 – Aug. 2017

Phlebotomist

Bountiful, UT

●Maintained and updated patient records, ensuring compliance with HIPAA requirements

●Created Excel spreadsheet of ICD-10 codes for improved clinic office workflows

●Coordinated schedules, workflow, and supply orders to support clinic operations

●Educated patients and staff in compliance with CDC infection control guidelines

EDUCATION

High School

CERTIFICATIONS, SKILLS & INTERESTS

●Certifications:

●Technologies: Microsoft Excel, Microsoft Word, internal data management systems, HIPAA compliance tools

●Skills: Tax compliance, team supervision, process improvement, workload management, data analysis, payroll/tax documentation, communication, problem solving, training, organizational skills

Contact this candidate