Customer service, retail management, call center experience

Jessica Mason

* ******* ** *********, **

856-***-****

EMPLOYMENT HISTORY

Target January 2024-November 2024 Inbound Team Lead One of three supervisors that ran the inbound crew. This shift unloaded the merchandise trucks, sorted it and stocked shelves. As the Inbound Team Lead I was in charge of assessing the daily work load and assigning team members their tasks. Also responsible for attendance, coachings, write ups, performance evaluations. Wedgewood Village Pharmacy May 2021 – December 2021, January 2023-October 2023 Customer Care Specialist

Handled taking incoming calls from customers and doctors' offices. Accepted payment of invoices, placed orders for medication. Responsible for human, pet, and controlled substance orders. Licensed Pharmacy Technician with active license.

Bath & Body Works October 2017 –January 2020 Supervisor Responsible for handling all aspects of day to day retail setting including hiring, payroll, procurement, planning and executing full store resets, managing work orders, 3rd party vendor relations, customer service and direct sales, analyzing daily business metrics, regular audits of store media (including till reports and returns), conferencing, and opening/closing procedure. EDUCATION The Art Institute of Philadelphia - Culinary Arts Program 2007 - 2009 Highland Regional High School 1999 - 2003

SKILLS & QUALIFICATIONS

Microsoft Word, Excel, and PowerPoint • Adobe Photoshop and Illustrator • Apple mobile computing devices • InContact and Inview • Strong attendance record REFERENCES

Jonathon Beres Bath & Body Works Store Manager 856-***-**** Haley Pease Bath & Body Works Assistant Store Manager 267-***-**** Steve DeCecco Steve's Cuts Owner 856-***-****