Direct Support Volunteer Coordinator

Sari Zugermayr

716-***-**** ***********@*****.*** East Amherst, NY 14051

www.LinkedIn.com/in/sari-zugermayr

SKILLS

Knowledge & comprehension of Life, Accident, & Health Insurance

Multiple calendar use & scheduling

Hybrid time management & workflow optimization

Professional, effective writing, & editing

Flexible and exceeds client expectations

Multiple calendar use & scheduling

Professional communication & relationship building

Microsoft Office Suite, design, AI, & industry-specific software proficiency

SUMMARY

Dedicated professional with results driven background in high-volume office environments, focused on delivering exceptional operational support for individualized, office teams, and training. Proficient in use of scripting, detailing policies and choosing applicable products to the client. Management of multiple priorities, computer lead, education, and proprietary systems, training team members. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.

NYS Life, Accident, and Health License, April 2025

EXPERIENCE

Agency Development Manager, Hybrid, January 2025-Present

COLONIAL LIFE, Buffalo, NY

Provided direct support to the District Manager

Developed an active and successful pipeline of clients.

Executed testing program twice for the “Lead to Client” program used to determine feasibility.

Creating effective packages of coverage for employees based on need.

CRM Proficiency, online university, enrollment programs, and resource system.

Safeguarded confidentiality during document management.

Coordinated Decision Maker appointments.

Implemented employee education sessions, and enrollment schedules.

Enthusiastically attend all training in person and online

MARKETING & OPERATIONS SPECIALIST, January 2023-January 2025

RANE MNGMT - DOCKSIDE VILLAGE LUXURY APTS., Buffalo, NY

Provided direct support to the Corporate Regional Manager, overseeing policy implementation across multiple locations.

Developed instructional programs dedicated to six properties for enhanced staff training and operational consistency.

Professional, effective writing, and editing without oversight.

Analyzed market trends and improved leasing strategies to remain at a 95% occupancy rate.

Safeguarded confidentiality during document management.

Coordinated scheduling, logistics, and HR onboarding processes, ensuring efficient workflow and compliance.

Managed social media content creation and branding initiatives to enhance market presence.

Negotiated vendor contracts and maintained strong supplier relationships.

COMMUNITY EVENTS COORDINATOR & LEASING AGENT, March 2017-January 2023

RANE MNGMT - DOCKSIDE VILLAGE LUXURY APTS., Buffalo, NY

Executed simultaneous management of leasing and events, demonstrating procedural expertise, and budgetary awareness.

Efficiently and accurately processed applications, renewals, and confidential documents.

Managed resident crises for a 520-unit complex with superior customer support.

Mentored leasing staff and trained new team members in several offices, maintaining efficient office operations per corporate guidelines.

Crafted targeted promotional content, maintaining property occupancy above 95%.

Executed two themed events, and 12 monthly activities per year for 520 resident unit.

Conducted detailed analysis of monthly and yearly events for overall property performance.

INVENTORY SPECIALIST, June 2015-February 2017, JCC of Greater Buffalo, NY

STEM EDUCATOR, October 2014-June 2015, YWCA, Buffalo, NY

LEASING AGENT & OFFICE ASSISTANT, September 2008-September 2014

ASHLEY MGMT CO. AUTUMN CREEK LUXURY APTS., - Buffalo, NY

High workflow structured to maintain efficiency by organizing and prioritizing tasks.

Updated MSDS binders regularly for Leasing Office and Maintenance Shop.

Monthly custom newsletter and graphics designed for five properties.

Organized community events for approximately 300 units, while adhering to budget.

Developed strong, professional relationships with residents from approximately 300 units by delivering exemplary service and engagement, including conflict resolution.

Increased occupancy to 97% through dynamic marketing initiatives.

Ensured all Fair Housing laws and regulations were followed.

EDUCATION AND TRAINING

Master's of Science Certificate: Adult Education, SUNY BUFFALO STATE COLLEGE

GPA: 3.86

Master's of Arts Degree: Female Adolescent Studies, SUNY EMPIRE STATE COLLEGE

GPA: 3.75

Bachelor’s Degree: Cultural Studies & Communications, SUNY EMPIRE STATE COLLEGE

GPA: 3.5

WEBSITES, PORTFOLIOS, PROFILES: https://www.linkedin.com/in/sari-zugermayr

VOLUNTEER EXPERIENCE

Chief Organizer, Shane G. Ferguson - Pediatric Cancer Research Fund, 02/07, 04/10. Comprehensive management of mailings, advertising, catering, and volunteer coordination. Achievements include overseeing the production of 3,000+ mass mailings and ensuring effective communication with sponsors and donors to maintain strong partnerships. Proficient in website management and media layout for print, digital, television, and radio.

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