Customer Service Data Entry

Ashanti Presley

n Butler, KY ***** )n ****************@*****.*** n 859-***-****

Professional Summary

Dedicated and personable customer service professional with over 7 years of experience in customer support, office administration, and sales management. Skilled in handling high-volume customer interactions, scheduling, data entry, and conflict resolution. Known for providing service with empathy, patience, and professionalism. Seeking a fully remote call center/customer service role where strong communication and multitasking abilities can contribute to a positive customer experience and team success.

Key Skills

• Customer Service & Support (Phone, Email, Chat) • Data Entry & 90+ WPM Typing

• Remote Work Tools: MS Office, Outlook, Citrix POS, QuickBooks • Call Handling, Scheduling, Reception

• Problem Solving & Conflict Resolution • Team Leadership & Training

• Time Management & Organization

Professional Experience

Secretary / Personal Assistant

Huffman Construction LLC – Northern Kentucky Apr 2018 – Present

- Managed daily administrative tasks including scheduling, contract preparation, and proofreading.

- Handled client communication with professionalism and accuracy.

- Coordinated appointments, estimates, and project timelines between clients and teams.

- Oversaw document completion and notarization processes. Homemaker (Career Pause)

Jan 2016 – Present

- Focused on family responsibilities while maintaining readiness to return to professional workforce. Lead Sales Associate / Customer Service Manager

The Rug Gallery of Hamburg – Lexington, KY Jun 2013 – Jan 2016

- Supervised a team of 4 employees while overseeing daily operations.

- Assisted customers in selecting high-value products tailored to their needs.

- Managed payroll, sales tracking, and inventory systems.

- Consistently met sales targets while ensuring exceptional customer service. Education

Certified Nurse Aide (CNA)

Floyd County Area Technology Center – Martin, KY 2004 – 2006 Certifications & Assessments

• Data Entry – Proficient

• Customer Focus & Orientation – Proficient

• Microsoft PowerPoint – Highly Proficient

• Microsoft Word & Outlook – Familiar

• Basic Computer Skills – Familiar

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