Data Entry High School

Ralisha Avery

**** *** *** **** *, North Las Vegas, NV 89030 725-***-**** *******.*****@*******.***

Objective

Goal-driven individual who specializes in 7+ years of Leadership, Account management,Customer Support, Tech Support,Front Office Administration, Data entry/Clerical support work 4+ years of P & C Insurance

Education

MEDICAL ASSISTANT DIPLOMA 10/23/2013 EVEREST COLLEGE

HIGH SCHOOL DIPLOMA 06/12/2011 CHEYENNE HIGH SCHOOL

Skills & Abilities

Management,Leadership,Administration,Clerical Work,Documentation Review, Claims Processing, Problem solving, Insurance Premium Explanation,Appointment Scheduling,Multiline Telephones, Maintaining Records,Organization,Data Entry, Policy Explanation

Experience

CSR AGENT/OJT COACH TTEC 07/2022- PRESENT

Assist incoming trainees with appropriate knowledge of banking systems and procedures to be successful when transitioning to production floor, help card holders with various requests, transfer cardholders to correct departments to resolve claims and fraud, assist trainees with de-escalation of irate callers

LICENSED INSURANCE AGENT GOOSEHEAD INSURANCE 10/2020-07/2022

Build client/agent relationships for healthy resolution, Assist clients with proper policy updates, claim submission, assist clients with policy cancellations, client retention, assist clients with policy payment

TRAVEL ADMINISTRATION AGENT SUTHERLAND GLOBAL 06/2017-02/2020

Establish report with Host and/or Guest,Acknowledge ongoing issue, Access proper policies for severity of incident, Organize suitable resolution for both parties, Attain and review documentation for the incident at hand, Properly resolve incident based on company guidelines

CSR/ TIER II / SME SYKES ENTERPRISES 06/2016-02/2017

Interact with consumers about their billing, internet, and cellular service concerns, assist agents with call escalations, conduct coaching assistance to agents when instructed by Operations managers

FRONT OFFICE MEDICAL ADMINISTRATIVE URGENT CARE EXTRA 10/2013-05/2016

Collect initial chief complaint from patient, Provide them with proper paperwork needed to be checked in and seen by providers,collect correct copayment amounts and identification for patient account, prepare charts for back office, scan all completed charts into the system and place them in completed filing area, complete daily totals and do end of day reports, place EOD reports and collections in safe for pickup, conduct daily sanitation and proper cleaning procedures

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