Customer Service Retail Store
Resume:
TOYA
SHANKLE
**********@*****.***
SKILLS
● Customer service
● Creative problem solving
● Quick learner
● Retail store support
● Staff education and training
● Money handling abilities
● Receiving support
● Medical terminology knowledge
● Complaint resolution
● Stocking and replenishing
● Shipping procedures
understanding
● Training development aptitude
EDUCATION
Brookstone College of Business -
Charlotte
Charlotte, NC • 2011
Assocciates: Business
Management/Medical Asst.
● Dean's List 09-11
● Elected to Ambassadors
President for [Student
Organization, Fraternity or
Sorority] in [Year]
● Awarded Dean's List
PROFESSIONAL SUMMARY
Dedicated and detail-oriented leader with expertise in multitasking, follow-through and problem-solving gained during 30-year career in customer service and support. Flexible team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage background into management role.
WORK HISTORY
Family Dollar Stores Inc - CSR
Charlotte, NC • 01/2019 - Current
● Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Pronurse Medical Staffing - CNA/MT
Charlotte, NC • 03/2005 - Current
● Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
● Coordinated and ensured safe patient living environment and assisted with daily living activities.
Care Plus One - CEO
Charlotte, NC • 10/2017 - 02/2019
● Developed and implemented strategic updates to solve issues affecting key business areas.
Long's Dry Cleaners - Customer Service Representative Charlotte, NC • 04/1996 - 04/2012
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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