Scrum Master Continuous Improvement
Resume:
Kim Simmons
Scrum Master
**********@*****.***
https://www.linkedin.com/in/kim-simmons-5018b78a/
Professional Summary
As an experienced Scrum Master, I manage three scrum teams in the Telecom domain. I lead scrum ceremonies, facilitate Agile events, and mentor team members to embrace Agile principles and self-organization. As a servant leader, I focus on removing impediments, protecting teams from distractions, and enhancing workflows to drive continuous improvement. I develop and submit yearly plans for Telecom teams, present project progress reports and metrics to leadership, and compile yearly summaries of project hours contributed by each team member. Employment History
Scrum Master II, Duke Energy/Contract, Charlotte, NC September 2022 – February 2025
• Manage three teams: one Kanban team and two Scrum teams
• Mentor and coach team members to improve their understanding of Agile Scrum principles and best practices.
• Implement processes and procedures to ensure compliance with Agile Scrum principles.
• Facilitate daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies.
• Prioritize, refine, and maintain the product backlog to ensure deliverables align with business objectives.
• Facilitate retrospectives, analyze metrics, and track action items to drive continuous improvement.
• Resolve conflicts and challenges within the team in a timely effective manner.
• Facilitate Kanban events for Telecom Network Support tickets automated from ServiceNow.
• Serve as a liaison between Telecom Network Support and Automation to customize ServiceNow change requests and documentation processes.
Scrum Master, LPL Financial, Fort Mill, SC
September 2017 – September 2022
• Scheduled and coordinated all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, and backlog grooming.
• Facilitated daily scrum meetings and development team activities, while being attentive to all potential bottlenecks raised during meetings and working relentlessly to remediate these impediments.
• Empowered the team to make system and process improvements captured in sprint retrospective meetings, thereby leading the team’s efforts toward continuous improvements.
• Used key Scrum metrics: Burndown Chart, Burnup Chart, & Velocity to help deliver committed work by measuring the progress of sprints to ensure a positive and predictable outcome for each sprint.
• Ensured the scrum's three legs of inspection, adaptation, adaptation, and transparency were diligently followed by the team to enhance teamwork and boost sprint quality.
• Coached the development team to be accustomed to working as a self-organized and cross-functional specialist.
• Developed a cordial business relationship with the entire development team and the product owner; translating to a more productive, transparent, and cordial atmosphere. Supervisory Transportation Security Officer, Department of Homeland Security/TSB, Charlotte, NC November 2007 – September 2017
• Ensured the security of passengers and cargo by following the established security protocols.
• Streamlined overall business processes by leading staff members and assigning work of transportation security officers, as per standard operation procedures while responding calmly, clearly, and empathetically to hostile, distraught, and disruptive passengers.
• Managed checkpoints efficiently while overseeing a team of twenty transportation security officers.
• Structured the checkpoint to maintain passenger flow during peak hours. Key Skills
• Financial Services, Government, and Energy Experience
• Waterfall, Kanban, Scrum, and Lean-Agile
• Jira, Confluence, ServiceNow, Microsoft Office, Microsoft Teams
• Interpersonal Communication
• Effective Decision Making
• Time Management
• Project Management
Education
Certified Scrum Master, International Scrum Institute December 2022 Certified SAFe Advance Scrum Master, Scale Agile September 2022 Certified SAFe Product Owner/Product Manager, Scaled Agile August 2021 Yellow Belt Six Lean Six Sigma March 2022
Bachelor of Art, Sociology, College of New Rochelle, New York, NY May 1997
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