Bilingual Client Success Manager

Eric McArthur Jr.

949-***-**** **************@*****.***

www.linkedin.com/in/emac12

Summary

Experienced Supplier Relations Manager with 3+ years in SaaS sales and client account management. Skilled in onboarding SaaS tools, supporting customer success teams, and managing supplier and client relationships. Grew revenue by $1M through strategic account oversight and consistent customer engagement. Background as a former professional athlete brings a focused, team-oriented approach to solving problems and helping clients succeed. Work Experience

Global Risk Management Solutions (now Achilles) - Senior Supplier Relations Manager — September 2022 - Present

● Managed accounts for 40+ clients, including CBRE, Hines, Solenis, and Gap, providing training and overseeing software implementation across industries such as real estate, manufacturing, and retail. Ensured seamless adoption, ongoing support, and successful integration of solutions within their organizations

● Leading the establishment and tracking of KPIs, driving Sales team revenue growth by $1M+ through strategic initiatives

● Managing global employee research and outreach, ensuring consistent performance via 120+ calls daily

● Coordinated Salesforce integration in three months by collaborating with IT and Support to streamline procedures, resulting in a 25% increase in company productivity

● Completed all supplier outreach campaigns within six weeks, achieving a 85% conversion rate on 25+ outreach campaigns

● Facilitated the hiring of two new employees and ensured full completion of onboarding training within the first two weeks Global Risk Management Solutions - Supplier Enablement Specialist — July 2022 - September 2022

● Achieved a consistent 60% conversion rate across five consecutive six-week supplier enablement campaigns, leading to a 50% increase in procurement platform usage among enrolled suppliers

● Exceeded 120 calls daily with a 90% resolution rate, resulting in a $150,000 increase in monthly sales through effective customer engagement and issue resolution

● Maintained a daily average of 150 lines of supplier data input with a 95% completion rate, providing comprehensive and accurate information for strategic decision-making purposes National Creditors Connections Inc - Operations Specialist — May 2022 - July 2022

● Executed operational database management tasks, managing documentation for 250+ records monthly and scheduling 50+ appointments weekly

● Supported the Business Operations Manager in strategizing business operation functions, contributing to the successful completion of five key projects over a three-month period Iwate Big Bulls/Saitama Broncos - Professional Athlete / Interpreter — May 2020 - May 2022

● Managed negotiations and translation of player contracts for four international imports, achieving an additional $100k in contract value through strategic negotiations

● Secured favorable contract terms resulting in a 10% improvement in player retention rates, contributing to long-term team success and organizational stability

● Aided the team in securing additional sponsorships worth $300,000 as an interpreter, further bolstering revenue streams Education

University of Wyoming - Laramie, WY

June 2020 B.S. in Economics

Saddleback College - Mission Viejo, CA

May 2018 A.A. in Business Administration

Toyo University - Tokyo, Japan

Feb 2016 B.S. in International Business

Skills

Technical: Microsoft Office 365, Canva, Salesforce Integration, Microsoft Dynamics, SaaS Onboarding, CRM Management, Cold Calling, Conflict Resolution, Zoom / Virtual Training Tools, KPI Tracking & Reporting, B2B Platform Implementation

Language: Japanese (Native)

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