Front Desk Customer Service
Resume:
ANDREYA HARFORD
Training Supervisor Team Leader Sales Expertise
**********@*****.*** 868-***-**** Diego Martin
Summary
Dependable and adaptable hospitality professional with 4+ years of experience in front desk operations, team supervision, and sales. Proven success in increasing bookings, improving team productivity, and reducing operational costs. Strong interpersonal and customer service skills with a passion for continuous growth Boosted Bookings
Increased hotel bookings by 15% over a 6-
month period.
Key Achievements
Enhanced Team Efficiency
Trained over 20 new hires, enhancing team
efficiency by 50%.
Reduced Inventory Costs
Managed inventory, reducing costs by 10%
through effective planning.
Experience
The Chancellor Hotel St.Ann's,Port of Spain
Front Desk Lead 10/20-Present
-Manage front desk operations
-Trained and supervised new staff, increasing team efficiency. Guardian Life (Yannik Xavier's Office) Remote
Sales representative 11/2022 - 02/2024
-Conducted client outreach remotely, achieving sales targets.
- Increased policy enrollments through client education. The Factory Restaurant and Sports Bar Port of Spain, Trinidad and Tobago Cashier/Bartender 12/2019 - 01/2020
-Handled POS transactions and provided excellent customer service Hilltop Restaurant Chaguramas
Bartender 01/2019 - 01/2020
Prepared beverages and maintained a welcoming environment for patrons Education
SBCS Global Learning Trinidad
Sage 50 (Peachtree) 03/21-05/21
Tobago Hospitality and Tourism Institute Trinidad
AAS Degree in Hospitality Management 10/2018 - 11/2020 American Hotel and Lodging and Educational Institute Remote Hospitality Management Diploma 10/2018 - 11/2020
Bishop Anstey High School Port-of-Spain
CSEC Certification 09/2013 - 06/2018
• Math, English A, English B, Geography, Spanish, Chemistry, POA, POB Skills
Technical Skills: Sage 50 (Peachtree), Microsoft Office Suite, Canva Soft Skills: Customer Service, Team Leadership, Sales, Time Management
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